[Resolved]  CraftsVilla.com — Refund payment not received

Address:	Mumbai City, Maharashtra
Website:	www.craftsvilla.com

I ordered a product of rs. 3969 and returned it on 10th sep because the product was completely rubbish. I also updated my bank details for refund. According to them refund had been initiated on 12th sep but yet i didn't received it. From 13th sep i was dropping mail and calling them regarding this but i am getting excuses only. After 10 days i received a response as a proof of refund initiated still not completed. Everytime a new customer care executive asked me to wait 24 hours but still i didn't get any positive feedback from their side. I provided them my bank statements as well but they always asked to discuss in bank.
I saw so many people are facing the same issue.
Being a software engg. I always give them suggestion to transfer my call to any technical dept person or with the finance team so that i can check with my account number to which there were trying to refund. But there is nobody who have little bit knowledge for this. They can only just pass the message and don't know where that complaints actually goes. I think they are just making fool of customers.
Please help us and at least send a notice to the company head regarding the same.