CraftsVilla.com — Return courier charges not refunded by craftsvilla

Address:	Mumbai City, Maharashtra, 400063
Website:	craftsvilla.com

Hi,

I ordered a GREEN Designer sari Transaction #[protected] and the product code is MFEST[protected] on 27th October, 2015 worth 2490 with shipping charges 100 totaling 2590. The product I received was RED sari instead of GREEN, so I returned it spending 350 as courier charges on 2nd Nov, 2015. On 18 Nov, 2015 I got my product amount 2590 back but for return courier charges Craftsvilla is providing me with Rs 100 coupon which obviously I did not accept because the mistake was from their end, they delivered wrong product and with no shopping I incurred a loss of 350. Craftsvilla is just not customer centric and they do not pick up the call at customer care. Its only through email the correspondence happens. 21 emails were exchanged between us for this. Its not only about money but they do not have any business ethical values and do not care about customer satisfaction. So please can you take some legal action on them so that they do not cheat on customer by simply saying company's policy.

Resolution i want: I know they won't give cash at least give me coupon of same amount (350) of one denomination instead of multiple denomination of 100