[Resolved] CraftsVilla.com — Sharee

mahi85

from Delhi, Delhi

Address:	Darbhanga, Bihar, 846003
Website:	www.craftsvilla.com

This mail is regarding complaint against craftsvilla online shopping centre.
I ordered 4 sharees from your website with order number[protected] on 31st Aug 2016.
Which later was splited into three different orders with order no:[protected],[protected] and[protected].

Out of above three orders I received only first two order[protected] and[protected] and the third order is still on the way. Whereas you people have committed to deliver all these orders within 6-8 working days.

And the order which I have received was not as per the specification mentioned in their website.
So I called to their customer care for the return of my product (which I received) and refund of the amount for the product (which I have not received yet).

But these people are not taking action seriously and every day I used to call them for the same topic. And every day these people giving excuses on daily basis.
So, request you to please do the investigation and and resolve the issue otherwise I have to go to the consumer court for justice.

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Nov 7, 2016

Complaint marked as Resolved

Verified Support

Sep 26, 2016

CraftsVilla.com Customer Care's response Hi Mahi,

We're extremely sorry to hear your experience with us.

Order #[protected]

We'll get this checked with our concerned team and we'll update you at the earliest.

Regards,
Craftsvilla Happiness Team

Verified Support

Sep 28, 2016

CraftsVilla.com Customer Care's response Hi Mahi,

We're extremely sorry for the inconvenience caused to you.

1. Order #[protected] Shipment #[protected] #[protected] #[protected]

We couldn't process your order due to technical issues hence the order has been cancelled hence we request you to place a fresh order.

2. Order #[protected] Shipment #[protected] & #[protected]

We have raised a return request for the mentioned shipment numbers and we're coordinating with our logistics partner to sort this out for you.

3. Order #[protected] Shipment #[protected]

As we were not able to deliver the product to you, we have refunded the amount. Kindly request you to check your bank for the same.

Please reach us for further assistance.

Regards,
Craftsvilla Happiness Team

Verified Support

Oct 05, 2016

CraftsVilla.com Customer Care's response Hi Mahi,

Apologies for the delay in response.

1. Order #[protected] Shipment #[protected] & #[protected]

As per our conversation with the logistics partner, the reverse pick up has been cancelled as per your request.

Kindly write to us for any assistance.

Regards,
Craftsvilla Happiness Team