CraftsVilla.com — The reception of the product.

Address:Mumbai City, Maharashtra
Website:craftsvilla.com

I had ordered a dress from this site. At first the order was late is dispatching and i received a message stating that the order had been changed to out of stock since the seller hasn't shipped yet. Then when i asked for a refund, I received a message that the seller has dispatched the order and that I cannot ask for refund for a product that has been shipped ( well, I know that duh!). The courier company took so long to arrive with the product that I started to fret whether I would receive the product or not. The tracking number provided was of no use. Then when the product finally arrived, it was not what i had ordered. It was so different from the description provided by the seller. I was so disappointed that I couldn't even look at the dress. When i contacted the seller for returning, they vehemently argued that the product was everything according to description and that they won't accept it back. (So what do you mean? That I am lying! Rude!) please never buy from this site. They don't even have proper contact services or anything. they wont reply for your mails. this site is simply stupid.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Hi Aish,

Regret the inconvenience caused.

Hope your issue is resolved. If not than please write us your query at [protected]@craftsvilla.com.


Regards,
Craftsvilla happiness team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    CraftsVilla.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    1161
    Pending
    115
    Resolved
    303
    CraftsVilla.com Phone
    +91 22 6157 9090
    CraftsVilla.com Address
    Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
    View all CraftsVilla.com contact information