[Resolved]  Indusind Bank Limited — IndusInd Credit Card ([protected]) Complaint

Address:

Maharashtra

Dear Team,

I wish to raise a complaint against IndusInd Bank - Credit Card for the huge ransom of Rs.14,868 for a delay of a day in making payment that to because of an untoward mishap in the family and then after even getting an assurance from their staff, they refuse reverse the charges.

Below is the email which details out the entire history of the complaint. Request you to look into this matter at the earliest as they are continuously charging huge interest on a day to day basis.

The email ids which I have been interacting - cards.[protected]@indusind.com, premium.[protected]@indusind.com and shashank.[protected]@indusind.com

I hold the credit card - [protected] since last few years and ever since the card has got shifted to your organization it has been a mess and a problem for me.

For Nov 2012, the due date of payment was 23rd November. The bill amounted to 11230. Due to personal mishap, I was out of town. I tried going on the internet to make and online payment but unfortunately due to the ICICI server being down, my payment got delayed by one working day and I made the payment on Monday, 26 Nov 2012.

In the Dec bill, I see late payment fees and interest charge of Rs. 3041.45. I was surprised and I immediately reached out to the care, where I was given an assurance that this penalty charge would be reversed provided, I make the full payment of the Dec 12 bill amounting to Rs.79147.

I believed your customer care team and made the payment expecting for a reversal in the month of Jan. But it was not reversed. I kept making multiple calls to the customer care but was always misdirected. I made it very clear to them unless until the penalty was not reversed, I will not make the payment for Jan 2013 bill. I was then advised by your customer care to make the payment for the transactions made for the month and not pay off the penalty charges. So i finally made the payment on 14 Feb 2013.

Since then I have been going from pillar to post and have been given false assurances. Somebody by the name Sunil from the collection / credit team had called and had assured that he would resolve this issue. I kept reaching out to that number[protected] for the longest time and got no response.

Honestly I was very happy and satisfied in the Deutsche days, but have to upfront to let you know since the time it has been taken over by IndusInd, it has been very disappointing.

I have been a holder of this credit card since the Deutsche days and have been having this card for over 5 years with an efficient track record.

The waiting time for a customer to reach to a customer care executive is over 15minutes and with this kind o[censored]nprofessional treatment towards such a long holding customer with huge credit bills is totally uncalled for; that to for a delay of just a single working day.

I am not going to make such a huge ransom of Rs.14868 for a delay of a day in making payment that to because of an untoward mishap in the family and then after even getting an assurance from your staff that they would reverse the charges. Either we resolve this issue or I will be forced to go the consumer court and file a complaint against your organization and you should also understand that I have been making my payments always on time.