Crocs India — Tropical Teal/ Nautical broken in 2 months of purchase

Address:

Alwar, Rajasthan, 301001

This is regarding a Crocs shoe I bought from Regal Shoes showroom located at City Center 2 in Kolkata in the month of March 2016. This shoe got broken after a very moderate use of 2 months. I contacted the dealer in June 2016 from whom i bought the shoe, but he just ignored me saying that it is not his responsibility.

I tried to contact Crocs in many ways but all were in vain. Finally i got this email ID from the Crocs Mumbai. After spending 3495 Bucks on a rubber shoe I definitely expect the after sales service from Crocs. It's extremely unfortunate that after spending such an exorbitant amount I can't use the product even for two months.

Please find attached the pics of the broken shoe and the original bill from the shop. I am looking forward to get the support from your end to make these shoes usable either by replacing them or by repairing them.

Please don't let down my trust on Crocs, and contact me at first opportunity.