[Resolved]  Croma — AC INSTALLATION & SUPPLY OF DEFECTIVE AC

Address:

Gurgaon, Haryana

I had purchased One AC from CROMA vide Invoice No.SLF02A[protected] dated 18.05.2015. (i) It was assured to me this AC will be installed within one or two days of purchase. For that purpose I have taken two days leave on 20.05.2015 & 21.05.2015. On both days, no body tried to contact me. Even I have contacted Unit Manager Mr Saurabh Saxena at his mobile No.[protected], Danvee at his landline No.[protected], 4296504, Customer Care at Number[protected] & lodged complaints three or four times from the same mobile Number [protected]. Even I lodged complaint at Customer care via mail/Registered Complaint Redressal mechanism vide complaint Number DEL1905151D0004. After One week, AC person has come & told me that AC Is defective. It means that before clearance of same it was not tested OK. How this sent to me without proper checking. AC pressure knob of COMPRESSOR is not working (free to move). There is no gas in the AC. (ii) Now on my talks with Mr Danvee at Number [protected], 6590692, [protected] through Saurabh Saxena, He is saying we have tried to contact but your number was not reachable during last week. if my mobile number is not reachable how I would have lodged complaints at various contact numbers of CROMA PERSONS i.e [protected], [protected], 6590692, 4296504, [protected] through the same mobile number. In return I have received calls from CROMA persons i.e[protected]Virender),[protected], 6590691. It is clear he is making me fool. (iii) AC box contains the date of receipt of same in store as 05.05.2014, it seems that some defective piece was lying in the store and the same is supplied to me. (iv) It seems that AC was not tested "OK" before despatch/clearance from the manufacturing unit as the knob of Compressor is free i.e not working (v)I have lodged complaints at Customer Care three or four times. even a single confirmation has neither been received nor status of same is showing at the complaint website (vi) Now Mr Danvee is saying it will take next 48 hours to respond by technical team and thereafter It will take further 48 hours to take action accordingly. IT IS JUST LIKE FUNCTIONING OF A GOVERNMENT DEPARTMENT where no response comes. (vii) I mailed at the personal e-mail IDs of Mr Ajit Joshi, cpmistry etc. but no response has been received so far. I WILL BE HIGHLY THANKFUL IF YOU TAKE ACTION AGAINST THESE ERRING PEOPLES LIKE DANVEER STORE MANAGER OF CROMA & ARRANGE FOR REPLACEMENT OF DEFECTIVE AC. FROM: SUSHIL KATHURIA [protected]