[Resolved]  Croma — android phone

Address:

New Delhi, Delhi

Croma executive : I purchased croma phone in May 25, 2014 from Croma retail store, Hotel radisson blue, Dwarka, New Delhi (Product name : Croma M/Phn 3G/Wht CRCB2249) . Since then every day Iam struggling with the phone (atleast 10 times hangs up and every time I need to take out the battery and then insert to on again). If somebody calls me for some urgency, my phone remains switched off always. I am really fed up with this phone and went to Croma store. The man who stands in mobile section told me to format the phoene. Even after I formatted, the same thing happened. Then I again went to Croma and they took me to the service desk. The man sitting at the desk said it had hardware problem and the charger problem and required to send to service centre, will return in 5 days. Now see the poor service of Croma centre. It is almost 15 days when I gave my phone to service. Whenever I called them, they said it is under service and will take 5 more days. If they are not able to do the service even after 15 days, better to throw it in dust bin and replace me with another new phone OR return my money back with interest and compensation for my mental agony immediately. Enough is enough. I never expect such a poor service from Croma (A TATA enterprise).