[Resolved]  Croma — Cheated.

Address:	Chennai, Tamil Nadu, 600102
Website:	Air cooler

I had visited Croma Annanagar to buy 2 branded Air coolers. However, the sales guy there tricked me into buying 2 Croma Air Coolers assuring of regular service and warranty. When the products were delivered I did not check in detail but later on I found that the air cooler was defective. The swing was not working at all. It was stuck and that is when i realized that I was sold a defective piece. However i could not raise a request at that time as i was travelling.

I then raised a request for service after a couple of months hoping that it will get rectified. The product is still in warranty.The Service request numbers for the two air coolers are
CHN180416FS00006 and
CHN180416FS00007.
However even after 2 months and 20 phone calls requesting them an update on the service no one has come for a service till now. Also i got a message saying that I cannot be serviced as spare part is unavailable. No service guy has come and checked but they just closed the incident giving a false reason.

I have bought many products in Croma. However i will never ever shop in Croma. Their service is pathetic and the have utter disregard to the customer. I really regret shopping and purchasing the items in Croma. They provide all defective products. I am cheated. Anyone reading please do not buy from Croma.