[Resolved]  Croma — Complain regarding fridge of 18 months

Address:

Mumbai City, Maharashtra

I had bought a CROMA refrige in Oct 2013.But ever since had bought it its always had problems. The 1st times had called technician when it was still in warranty period I was told the problem in the fridge is because of me n that I had to bear the expense, WHICH I readily did. The 2nd problem arose a few months back when I had to repeatedly remind CUSTOMER SERVICE that the technician had not visited my place then when he actually did they took 3-4 days to get the fridge picked up[again after repeated reminders] n lastly they forgot to deliver.After repeated complains I got a call from their headoffice and my fridge was delivered without being charged anything.NOW within 3 months another problem.THE DOOR OF THE SAME FRIDGE FELL OFF THE Main UNIT.Never before have I heard tht within a span of 18months a fridge has given so many problems.The technician again has conveniently put the blame on me saying its my fault and I am responsible for bearing the charges for replacement of door.I got a SMS [mind you only an SMS no call from anybody] fr them saying it will take time for repairs.Never have I exprienced such bad after sales service in fact ZERO CONSUMER SATISFACTION ZERO PRODUCT QUALITY. I request you to look into the matter at the earliest.I feel I should get a replacement now because I have no patience to complain again and again because I am convinced that its a FAULTY PIECE