[Resolved]  Croma — Croma Customer Service Support for AC is Bad

Address:Gautam Buddh Nagar, Uttar Pradesh

Trusting the excellent brand reputation of the House of Tata, I bought 4 Window ACs in one go from the Croma store in Ghaziabad in September 2014. A complaint was lodged on tele ([protected]) at 11 AM on 18 May about the cooling failure in one AC. At 11.06 AM I received the following sms: "Dear Customer, your Service request DEL180515FS00014 is registered with us & shall be resolved at earliest. Please call [protected] for any query" The Technician visited my residence at around 2.50 PM and inspected the AC and told me that it will have to be removed and taken to the workshop as the gas has leaked. He told me I would get a call from the service team and thereafter a vehicle would come within 24 hrs, ie. the next day (19 May) to remove the AC and take it to the workshop. Since I did not get any call I called up the number given to me ie. [protected] at 11.35 to enquire about the likely timing the vehicle would reach me. I was told the matter is being escalated to the supervisor and that I would hear from him shortly. Since there was no call I called up [protected] at 14.36 and yet I got the same answer and like before nothing happened all day. On 20 May at 10.03 AM I called [protected] to renew my complaint. I was told I will get the call in one hour. Nothing happened so I called up at 14.35 PM but to my utter exasperation I was told to wait for a call. Since nothing was happening I posted a complaint on Twitter handle of Croma and received a call at 16.22PM today (20 May) ie 48 hrs after the complaint was lodged to promise that the AC would be definitely taken away by Friday ie. 22 May. In other words, I would have to wait 5 days for my complaint to be attended and thereafter nobody knows how many days or weeks Croma will take to repair and reinstall the AC at my residence. Please note, the temperature in Noida is already 42 degrees Celsius and the AC was bought to provide relief to me during summer, which is NOW, and getting WORSE by the day! Will somebody at the decision making level in Croma take cognizance of my plight or am I to be left with no option but to get it repaired locally and thereafter launch a concerted and unflagging vilification campaign against Croma on Twitter, Facebook, LinkedIn and Quora among other social media sites? Hoping some good sense will prevail and I can continue to be a small but significant goodwill ambassador for Croma and the House of TATA.
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear Rattanbir Singh,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    75%
    Complaints
    3197
    Pending
    459
    Resolved
    2218
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information