[Resolved] Croma — Croma Customer Service Support for AC is Bad | |||
Trusting the excellent brand reputation of the House of Tata, I bought 4 Window ACs in one go from the Croma store in Ghaziabad in September 2014. A complaint was lodged on tele ([protected]) at 11 AM on 18 May about the cooling failure in one AC. At 11.06 AM I received the following sms: "Dear Customer, your Service request DEL180515FS00014 is registered with us & shall be resolved at earliest. Please call [protected] for any query" The Technician visited my residence at around 2.50 PM and inspected the AC and told me that it will have to be removed and taken to the workshop as the gas has leaked. He told me I would get a call from the service team and thereafter a vehicle would come within 24 hrs, ie. the next day (19 May) to remove the AC and take it to the workshop. Since I did not get any call I called up the number given to me ie. [protected] at 11.35 to enquire about the likely timing the vehicle would reach me. I was told the matter is being escalated to the supervisor and that I would hear from him shortly. Since there was no call I called up [protected] at 14.36 and yet I got the same answer and like before nothing happened all day. On 20 May at 10.03 AM I called [protected] to renew my complaint. I was told I will get the call in one hour. Nothing happened so I called up at 14.35 PM but to my utter exasperation I was told to wait for a call. Since nothing was happening I posted a complaint on Twitter handle of Croma and received a call at 16.22PM today (20 May) ie 48 hrs after the complaint was lodged to promise that the AC would be definitely taken away by Friday ie. 22 May. In other words, I would have to wait 5 days for my complaint to be attended and thereafter nobody knows how many days or weeks Croma will take to repair and reinstall the AC at my residence. Please note, the temperature in Noida is already 42 degrees Celsius and the AC was bought to provide relief to me during summer, which is NOW, and getting WORSE by the day! Will somebody at the decision making level in Croma take cognizance of my plight or am I to be left with no option but to get it repaired locally and thereafter launch a concerted and unflagging vilification campaign against Croma on Twitter, Facebook, LinkedIn and Quora among other social media sites? Hoping some good sense will prevail and I can continue to be a small but significant goodwill ambassador for Croma and the House of TATA. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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Sincerely,
Team Croma