[Resolved]  Croma — Croma service in warranty period

Address:Mumbai City, Maharashtra

In February 2014 I lodged the complaint regarding refrigerator problem but till they did not turned up and they arrived they replaced the defective parts with duplicate parts and not the original. 1. Still I am facing following problems after various follow-up upto TOP Management person. 2014 2. After replaced the defective parts with duplicate parts by croma in February2014. On 4th May 2014, Samsung technision replaced the Compressor also change the rely on part as well as work on gas leakage problem. 3. Still refrigerator having problem therefore again register complaint and recived the answer from 3rd level person they told me that Croma personnel are not responsible to provide service in warranty period. Please clear me who’s responsibility is this because I paid extended warranty period charges to croma. This was not told to me during the time of purchase. 4. When complain to Mr. Ajit Joshi secretary on 12thJune 2014 then Croma change the dumper on 13th June 2014. 5.Again I had face the water leakage problem therefore I had registered the complaint to customer care at 10.29 am and request them to give me complaint number then Croma Employees are denying providing the same. Therefore I had send SMS to croma 3rd level person the he replied to tell Mr. Vinesh and now Vinesh are telling me call on toll free no and follow the call logging process. 6. When I had registerd the complain online then I had received reply “Your complaint has been forwarded to Croma customer service. You should receive a reply from the companyrepresentatives within several days.” I am facing the problem from February 2014. Till date (more than 6 months) Croma is failure to provide the qualitative service.
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Aug 14, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
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Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Customer,

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us
to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
I am facing the problem from February 2014. Till date (more than 6 months) Croma is failure to provide the qualitative service.


My passions are over. I don’t want any pain.
Therefore kindly replace the refrigerator with same specification or higher specification along with 2years
Warranty period. Also please pay me all compensation for giving mental harassment and other charges like speed post charges, telephone charges, wastage of time etc.
From February 2014 refrigerator having following problems

1. Croma replaced the defective Relay & OLP parts with duplicate parts and not the original in February 2014, March 14 still I facing problem after continuous follow up
2. On 6th May 2014 Compressor change and also gas leakage problem handle. Still I facing problem after continuous follow up
3. On 13th June 2014 has dumper change.
4. Now I am facing water leakage at bottom center

My passions are over. I don’t want any more pain.

Kidly replace the refrigerator with samespecification or higher specification along with 2years warranty period. Also pay me all compensation for giving mental harassment and other charges like speed
post charges, food loss etc.
Dear Customer,

We request you to kindly share the contact details(Registered mobile number or email address), so that we can forward it to concerned team and help resolving the issue at the earliest.

Sincerely,
Team Croma
Dear Customer,

We have escalated this issue to the concerned team and we will get back with closure soon.

Sincerely,

Team Croma
I am facing new problem in every month from February 2014 (more 6 moths). Croma will be provide me all service in warranty as well after warranty period if croma not replace the refrigerator any paying all compensation like phone call, time, food loss. Because it is notified to croma that refrigerator having number problems.


Kindly instruct to croma replace the refrigerator with same specification or higher specification along with 2years warranty period. Also pay me all compensation for giving mental harassment and other charges like speed
post charges, food loss etc.
From February 2014 refrigerator having following problems

1. Croma replaced the defective Relay & OLP parts with duplicate parts and not the original in February 2014, March 14 still I facing problem after continuous follow up
2. On 6th May 2014 Compressor change and also gas leakage problem handle. Still
I facing problem after continuous follow up
3. On 13thJune 2014 dumper change.
4. From 19th July 2014 Now I am facing water leakage at bottom center of the refrigerator


Complaint was registered in customer care, Online as well as mail send to Mr. Ajit Joshi through his secretary and also communicated to her (Mr. Ajit Joshi secretary) on 21st July 2014.


Till date problem does not resolve

Now my passions are over.


Therefore please instruct to croma replace the refrigerator with same
specification or higher specification along with 2years warranty period. Also
pay me all compensation for giving mental harassment and other charges like
speed post charges, food loss etc.
I had registered complain for
water leakage at the center of bottom on 19th July 2014 by mail to Customer
care, online complaint on phone. Also on 19th July I had send the mail to Mr.
Ajit Joshi office regarding complaint and reminded to his secretary about the
complaint on 21st July 2014 to his secretary on phone


Still compliant has not resolved.
Therefore I had again all to Mr. Ajit Joshi Secretary on number 022 – 67613602.
She gives me Smita number 022 – 67613798 / [protected] for follow up. But I had
not received any response from these numbers.


Therefore I had again called to
Mr. Ajit Joshi secretary. When she asked to Smita about my complaint then she informed that complain was closed. Please
show me documentary event for the same. I am very shocking still I am
not getting any service how the complaint is closed.


On 24th July 2014 Samsung
technician had taken the photographs about leakage and he want to discusses his
office. Till date I am not getting any service from Croma.


Kindly replace the refrigerator with same specification or
higher specification along with 2years warranty period. Also pay me all
compensation for giving mental harassment and other charges like speed post
charges, food loss etc.

AC Problem

We have ac problem need to chek plz send the tech support person. irways courier pvt ltd meanuee Avenue Road nd cross Opp Lake side Hospital Bangalore 560042 Phone no our email id is [protected]@airwayscourier.co.in [protected]

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