[Resolved]  Croma — Diwali Sale Gimmick - Selling product more than MRP and then giving discount

Address:Hyderabad, Andhra Pradesh, 500016

I purchased laptop HP Pavilion 13-A201TU x360 at Rs. 55, 499/- i.e. MRP of Rs.57, 999/- less Rs.2500/- discount from Croma Punjagutta, Hyderanad store on 23-Oct (Inv No. SLF02A[protected]. To my surprise when the laptop was delivered, I saw MRP on the box was Rs.57, 109/- which means I was sold laptop higher than the MRP and then given discount.
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Aug 6, 2021
Complaint marked as Resolved 
Verified Support
Apr 28, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear Roy,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

Thank you for leaving your contact details with us. We will get back to you shortly.

Regards,
Team Croma
Dear Mr. Roy,

Our Croma Care executive tried reaching out to you but found your number unreachable.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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