[Resolved] Croma — Led tv noise issue | |||
Issue 1. Purchased led tv from croma aundh 25-apr-15 2. Noise issue faced in apr-16, complaint registered on 23-apr-16. Complaint no bow230416fs00074 3. Croma failed to notify to manufacturer samsung by 25-apr-16. On every follow-up got standard answer "we've informed the concerned team, they will call back" after too much followup and talk with sr. Member in croma customer care, croma notified samsung on 01-may-16 4. Samsung service technician said the product is out of warranty and any service would be chargeable. 2-may-2016 5. Called back croma 2 times, got their standard answer. When demanded to talk to sr memeber in customer care they simply said "no one available right now, will call in 2hrs" 2-may-16 and 3-may-16 6. Finally in absence of response samsung cancelled their service order 6-may-16 Solution required 1. Require the tv noise issue to be fixed immediately without any cost (Being warranty related matter) 2. Send strong message to croma management for negligent / careless behaviour Was this information helpful? | |||
May 21, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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