[Resolved] Croma — Mental Harassment and Not installing Split AC since last 8 days | |||
I have purchase Midea S/AC Kosmic from Cromo Greater Noida store on 4th April 2014. It got deleived on very next day and I have been following up from last seven days and I am fed up with the Cromo customer care false commitments. I sincerely request for the refund and the penalty charges for the mental harassment. Invoice Number: SLF02A[protected] Date & Time of Porchase: 4th April 2014, 4:15 PM. Croma Reference Id for Installation: BON0504141d00111. Today finally when I told them to refund the entire amount and penalty for the harassment, they told they dont have authority to take the complaint. You need to visit to the store. Why I should visit the store when there is no mistake from my side. I asked for escalation matrix they said there is only one level..there is no escalation matrix. The kind of pain I gon through and my biggest mistake I bought product from Croma. Request you to please take action and I would sincerely request for the penalty charges of Rs 10, 000. so that they should know if customer is paying money from their pocket what kind of service they should provide when it is clearly mentioned the installation will be done within 48 hours. Why should I buy such product where the service is too bad and i also bought 2 years of extended warrenty. Regards Dependra Pundir +91 [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Hi Team,
Today is 17th April and till now my AC is not operational. The AC Croma excutive has come on 13th April but due to some technical issue the Outdoor unit wire had some issue which I have get it fixed same day by the help of my Socity engineer. After that it was commited to me by engineer that he will visit same day he will fix the cooling issue. Today again 4th day has paased I have approximately called them Engineer Asim @ +91 [protected] around 12 times and the local store head @ [protected] but I am still sitting at the same place even after doing payment of all the instalations.
I have paid two years of extended warranty and I am facing so much issue even in installation I am not sure what kind of service these engineers will provide.
My sincere request I dont need this AC at all of such brand where after paying money I am getting harassed like this. I request only for the refund and penalty charges for such pain to the customer.
Regards
Dependra Pundir
+91 [protected]
Today is 17th April and till now my AC is not operational. The AC Croma excutive has come on 13th April but due to some technical issue the Outdoor unit wire had some issue which I have get it fixed same day by the help of my Socity engineer. After that it was commited to me by engineer that he will visit same day he will fix the cooling issue. Today again 4th day has paased I have approximately called them Engineer Asim @ +91 [protected] around 12 times and the local store head @ [protected] but I am still sitting at the same place even after doing payment of all the instalations.
I have paid two years of extended warranty and I am facing so much issue even in installation I am not sure what kind of service these engineers will provide.
My sincere request I dont need this AC at all of such brand where after paying money I am getting harassed like this. I request only for the refund and penalty charges for such pain to the customer.
Regards
Dependra Pundir
+91 [protected]
And now I am not going to allow any of Cromo engineer to enter in my house. I need complete refund of AC and installation charges (Rs 2000/-)I paid: Rs 500+ Rs 750 (Copper) +800 (For Cabinet).
And Let me know the process I want to raise a case against Cromo that as per aggreement the AC should get installed within 48 Hours and
it has not installed. My so many work has been affected because of their false promises as I left my work and was staying at home to make sure it gets installed.I DONT NEED THIS AC AT ALL.
Need mental Harassment charges of Rs 10, 000/- from Cromo for all the losses I had beacuse of which I stayed at home due to false promises from the engineer that he will come to fix the AC.
Regards
Dependra Pundir
+91 [protected]
And Let me know the process I want to raise a case against Cromo that as per aggreement the AC should get installed within 48 Hours and
it has not installed. My so many work has been affected because of their false promises as I left my work and was staying at home to make sure it gets installed.I DONT NEED THIS AC AT ALL.
Need mental Harassment charges of Rs 10, 000/- from Cromo for all the losses I had beacuse of which I stayed at home due to false promises from the engineer that he will come to fix the AC.
Regards
Dependra Pundir
+91 [protected]
Dear Dependra,
As discussed, we are in followup with the concerned team and request you to allow us some time. So that we can get back to you with the update.
As discussed, we are in followup with the concerned team and request you to allow us some time. So that we can get back to you with the update.
The cromo team has done the installation but there is no cooling in AC. I told the engineer at very first place he told me to observe for two-three days. Next day I think another engineer came from Carrier and checked the outdoor unit and said the cooling is fine please observe it. Today again I raised a new complaint BON230414FS00025. Request to address this otherwise please change this AC>
Regards
Dependra Pundir
Regards
Dependra Pundir
Dear Pundir,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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As discussed, we have escalated this issue to the concerned team and we will get back to you with the closure soon.
Sincerely,
Team Croma