[Resolved] Croma — Not repairing my laptop despite being covered by Croma's Extended warranty | |||
I purchased Lenovo laptop from Croma with 3 years extended warranty (extended warranty provided by Croma). In February 2015, I submitted laptop for repair due to hardware problem causing BSOD. On replacing hard disk and processor, it still gave me the BSOD. After that, I submitted the laptop 3 more times and the problem persisted. Now Croma claims that it is a Windows OS or other software issue. I emailed them the log files to confirm that it is hardware issue but they have not replied back. Also, the Windows OS was installed by Croma everytime they repaired it. I have already wasted days on the laptop and taking to Croma guys at the store, on phone and over emails. The standard response I have been sent more than a dozen times is we have forwarded your issue to the respective store/department. Was this information helpful? | |||
Jun 2, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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