[Resolved] Croma — Poor Product Quality and Service and no proper after sales service | |||
I had purchased Croma refrigerator 225 Ltr 21/04/2014 and within one Month it started giving problem as it was not giving cooling. Croma technician visited my home twice but as he could not resolve it even after replacing few parts I requested them to give me replacement model. Ever since i am following with Croma Customer Care and Service department and after 3 months I receive feed back from Croma service team that they cannot give me replacement but can only repair. Its very disappointing to know that even after two repairs if only one month old purchase refrigerator they still want to repair further I am really regretting my Decision to buy Croma Refrigerator. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Please note that this complaint is pending with Croma service dept. Since last 2 months and no action has been taken its only yesterday after 2 months long wait I received reply from your customer support which is also not acceptable. So please have some sense o[censored]rgency while treating this particular complaint.
Reply
Dear Customer,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
I have also purchased Croma Air conditioner in Delhi and had faced similar situation. Croma is pathetic when it comes to after sales service and lacks the professionalism in customer service against other Industry players. Finally I had to go to Delhi State Consumer Disputes Redressal Commission (www.delhistatecommission.nic.in) to fight for my rights. But its nice to see that people can post their complaint online now and even concerened compnay representatives are responding to their complaints.
All the best!!
All the best!!
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