[Resolved]  Croma — Regarding 2.1 music system

Address:Gautam Buddh Nagar, Uttar Pradesh

Sir, I purchased a Croma 2.1 music system with FM programme from Croma outlet. After 6 months the FM programme stops working. I took the system to your Croma outlet at Pacific Mall, Ghaziabad and their they sent it to your service centre and after two days they returned it with the remarks that FM programme cannot be repair as one of its part which was to be replaced is not available in the service center and moreover Company have stopped the manufacturing. Therefore, it is now lying idle in the house occupying unnecessarily space. I would request you that is there no way to replace it with another FM music system and I am ready to pay extra if necessary. Thank you S.B. Roy [protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
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Comments

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
I am satisfied and looking forward for prompt action from your side.
Dear Customer,

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Sincerely,
Team Croma
Dear Customer,

We are waiting for details so that we can resolve the issue, please send us your details on email Id [protected]@cromaretail.com or call us on [protected].

Sincerely,
Team Croma
My mobile no. is [protected] and email is [protected]@gmail.com
I have purchased the 2.1 Speaker System, Model No.CRXH2134 on January, 2012.


Satyabrata Roy
I have not heard from you for long. I think now you do not bother about it.


Satyabrata Roy
After complaining about my 2.1 Speaker system you seems quite prompt initially but now I think you thought it is better to keep silent.

Thank you.

Satyabrata Roy

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