[Resolved]  Croma Retail — Non-delivery of product

Address:

Bangalore, Karnataka

On 8 Nov 2013 I called your customer care enquiring about Milagrow Robotic VC Red Hawk (Item Code 174074). I was told Sadashivnagar branch in Bangalore has one piece and I can pick it up. I could not go on 8th and decided to go on 9th Nov. On 9th Nov 2013 I called again at 10AM enquiring about availability of the product and customer care confirmed availability at Sadashivnagar store. I asked for store phone number and customer care refused to provide that number. By afternoon I reconfirmed again and visited your store. Once I reached the store initially people did not know about the product. I called customer care from the store and customer care reconfirmed availability of one piece at store. After a few minutes of argument one Guru met me at store and he said they have a demo piece only, which had scratches and looked old. I said I can’t accept that. Then he asked me to wait for 15 minutes and came back with a proposal. I pay 30% and book the product and it will be delivered by 15 November 2013. If I pay 100% product will be delivered to my residence by 15 November 2013. I paid 100% vide invoice # SLF02A[protected] and booked the product. While booking the product store gave me a card with which carried store telephone number[protected] and was told I can call that number directly for any clarification On 15 November Guru called me from store and said he needs 10 more days to deliver the product. I said I can’t wait so long and my money should be returned. He was not keen on doing it. Then I had to agree as I had no other choice. On 23 November someone called me to deliver the product. I was out of town and there was nobody to receive the product at home. I asked the caller to deliver on 27 November. He agreed to do the same. After some time Guru from store called me confirming the same and he agreed to send the product on 27 November. On 27 November I waited for the whole day and nobody turned up. By evening I called the numbers from whom I received calls earlier. Delivery person said I should check with store as he had no information. After trying for an hour I could reach store telephone and the person at store promised delivery by 28 November. On 28 November I waited for the whole day and again product was not delivered. I called the person who answered my call on 27 and he said he is out on weekly off and I should call an alternate number. Nobody answered that alternate number and I called store number[protected]. There was an auto response asking me to call customer care. I called customer care at 7PM and I was told latest by today morning product will be delivered. At 2:15 I called your customer care again and he promises to arrange a call back within 4 hours and resolve it within next 24 hours. Neither of that happened. This is an endless follow up.