[Resolved] Croma Retail — Order related concern | |||
Dear Team, This is in reference to the order no 237711, Invoice no SLA010EC0000077, I have ordered one memory card on dated 23.01.2016 with option available PICK FROM STORE.After online payment done successfully I got an invoice no SLA010EC0000077 and I was informed to collect the product within 48 hrs. When I had visit at mentioned STORE address GHOD DOD ROAD, CROSSWAY MALL, RAM CHOWK, SURAT, GUJARAT. I was waiting there since last 45 minutes but they just keep telling me that it is in process please wait.and after 45 minutes they just told that its out of stock and how is it possible that you got the invoice no. After that on Saturday dated 23.01.2016 I have lodged a telephonic complaint with Service Request No. SR[protected]. The executive told me to get a response a within 24 Hours but till today dated : 25.01.[protected]@10.50Am I have not got a single call. Please suggest me what I should do.Very much disappointing with this. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||
Comments
Dear Customer,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma