[Resolved]  Croma Retail / Tata Enterprises — Complaint against Mental harassment, late delivery and replacement of defective laptop

Address:

Jalandhar, Punjab

Dear,

I beg to state that, 15/03/2014 I was ordered a Lenovo Flex 10 Laptop with advanced amount of Rs. 10000.00 (Ten thousand rupees) through my Credit Card to Infinity Retail Limited Trading (Croma- Satya sai tower, Ground floor, Model town, Jalandhar ). My Invoice no : AIF02A[protected], time6:26 pm. My laptop delivery time was 16/03/2014 time 5:00pm – 09:00pm.

I was went Infinity retail (Croma) daily for asking my Laptop delivery but croma section manager Mr. Abhilas Khola was saying “ Provide me time, I will delivered product shortly”.
Date 29/03/2014 I received a call from Infinity retail (Croma) about delivery of my product. I was went croma same day and pay rest amount Rs. 17990.50 (Seventeen thousand nine hundred ninety rupees fifty paisa) invoice no : SAF02A[protected], 29/03/2014 time 6:30 pm. and take the laptop after activation of windows at 8:00pm.

When I reached home and open my laptop, I was surprised because it’s not works properly, I was faces various problems, like: Key pad not working, screen flashed, windows resetting etc.

Next early morning I went infinity retailer (Croma) and ask about my Laptop Manufacturing Defect and ask for replacement. But I did not get proper response. They people was not ready to replace or taking complain. After a long argument Mr. Abhisek (Store Manager) came and they reply the same, lastly he takes the laptop and provides me a service request letter (for repairing purpose).

I want to launch complain for:

1. If Infinity retailer (Croma) don’t know about her stock and delivery, why the bluff the customer and take advanced amount for a long time.

2. If any type of manufacturing defect in her product, why they not replace the product.

3. Why customer take repaired laptop if manufactured defect available in laptop.

4. They waste my huge time and they have been mentally harassed me, that’s why I want compensation.

I request you to please resolve my problem and replace my laptop as soon as possible.

Thanking you
Md. Parwez Akhtar Hospital Administrator Ghai Hospital, Jalandhar GSM : +91-[protected]