[Resolved] Croma — Delay in delivery and no refund | |||||
I ordered a croma headphones order no. SLA055EC0000242 with express delivery (100 rs extra charge) which official have 24 hr delivery time (As per their official website). It was a gift to my husband on his birthday but they did not deliver it in even 2 days. I make n no of calls and mails to customer support but they were not able to tell the exact position of my order. After that I puchsed headphones from outside and claim cancelation and refund for my order of on 22 Jan 2016. Today on 8 February the status is same neither I got my refund nor customer support gives me any satisfactory answer. This is the most pathetic online service I have seen ever. Kindly help me in settle my refund. Was this information helpful? | |||||
Feb 8, 2016 Complaint marked as Resolved This is the same mail which I am getting from last 20 days from croma support. I haven't got even a single call from croma people. I need my money back. Or else I want to sue the company kindly tell me the ways to get rid of this pathetic company. Croma customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
75%
Complaints
3205
Pending
461
Resolved
2224
View all 3205 Croma reviews & complaints
+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
+91 40 6722 6870 [International Helpline]
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
View all Croma contact information
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma