[Resolved]  Croma — Transaction no. Slf02a[protected] croma w/m fl kg craw0094 dig sr no. Craw[protected] not functioning

Address:Gautam Buddh Nagar, Uttar Pradesh, 201308

I am a retired Army officer and i have purchased this washing machine on 02 /Jan/ 2014 billed in my wife ERA SAHAI's name (mobile No.[protected].
TRANSACTION NO. SLF02A[protected] CROMA W/M FL KG CRAW0094 DIG SR NO. CRAW[protected] of your company.
The machine started giving problem almost immediately after purchase as may be seen from repair records held with you.
During warranty period it was repaired a number of times.
Once the warranty period is over now we are told that the company can not repair the machine and we are eligible for refund of 40 percent of cost price.
The sole purpose of choosing this brand was that it was TATA product and an Indian Brand. Now I feel cheated and hurt.
May I request you to compensate me adequately for the harassment which I have faced after buying your product?
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Aug 15, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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