[Resolved] Croma — Vu tv Model Number 55XT780 Warranty is Covered | |||
I have purchase Vu tv on 3rd of march from Croma Bandra display unit . When we bought the unit i was assured for 1 yr warranty plus as the sales staff suggested i even went ahead & bought the Croma extended warranty. From the date of purchase the Remote stopped working nor anybody from Vu came for the Demo. When we logged a complain for the remote not working the technical support followed few steps with us &; informed the TV sensor is not working & there is nothing wrong with the Remote. When called the customer care of Vu they informed there would be no warranty on the product as it is a very old product. The technician informed that i need to pay to get the sensor repaired. Since i purchased the television & the extended warranty why should i pay for the repair when i was informed that it is in warranty. Awaiting for the reply. Thanks & Regards Subhan Shaikh [protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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