[Resolved]  Croma — want to lodge a complaint against Croma retail Aditya mall Ghaziabad

Address:Ghaziabad, Uttar Pradesh

Hi Sir, I lodged a complaint against Croma retail Aditya mall from where I purchased McCoy cooler. I am fed up with the customer care. Technician came and cooler worked for 1 day and again its not working. I called customer care many times but no result. Today again I talked to Venkatesh from customer care and again he apologizes like other customer care executive. More than 25 days have been passed but no action is taken from Croma. I have sufficient mails and phone calls to customer care as a proof that I am following with those non working idle people since past 20 days. I also went to croma store and called Servesh the store boy many times, manager Nupun and Vijay. They are giving 1 year warranty and giving no services. After more than 25 days technician named Nitin Sharma came to my home but he is unable to repair the cooler. I want to return the cooler as it is not repairable as per the technician Nitin sharma. 3 days before I got a call from Vijay (Croma senior manager) that Nitin(technician) told him that it is repairable. Please ask him not to tell me lie as I talked to technician also. These croma guys are disturbing me like hell mentally as well as financially. Please take action against croma so that they could not cheat customers. I have included their customer care email id too. Now yesterday I got a call from croma to buy a new brand cooler. Why should I buy a new brand if I am not satisfied. Please take action against croma so that they could not cheat customers. I have already sent the mail to many nodal officers and many news papers. I also sent the letter to Times of India. I filed the complaint in consumer court also. I am trying to raise complaint to many other sites also so that other people will become aware from croma services. Once you buy something from croma they don't provide services in warranty period. I want to fight against these corrupt people, please support me to fight with these corrupt people and take action against them. Waiting for your support. Thanks Ankur [protected] invoice : F02A[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Hi Sir,


I lodged a complaint against Croma retail Aditya mall from where I purchased McCoy cooler.


I am fed up with the customer care. Technician came and cooler worked for 1 day and again its not working. I called customer care many times but no result. Today again I talked to Venkatesh from customer care and again he apologizes like other customer care executive.


More than 25 days have been passed but no action is taken from Croma. I have sufficient mails and phone calls to customer care as a proof that I am following with those non working idle people since past 20 days.


I also went to croma store and called Servesh the store boy many times, manager Nupun and Vijay.


They are giving 1 year warranty and giving no services.


After more than 25 days technician named Nitin Sharma came to my home but he is unable to repair the cooler.


I want to return the cooler as it is not repairable as per the technician Nitin sharma.


3 days before I got a call from Vijay (Croma senior manager) that Nitin(technician) told him that it is repairable. Please ask him not to tell me lie as I talked to technician also. These croma guys are disturbing me like hell mentally as well as financially. Please take action against croma so that they could not cheat customers. I have included their customer care email id too.


Now yesterday I got a call from croma to buy a new brand cooler. Why should I buy a new brand if I am not satisfied. Please take action against croma so that they could not cheat customers. I have already sent the mail to many nodal officers and many news papers. I also sent the letter to Times of India. I filed the complaint in consumer court also. I am trying to raise complaint to many other sites also so that other people will become aware from croma services. Once you buy something from croma they don't provide services in warranty period.


I want to fight against these corrupt people, please support me to fight with these corrupt people and take action against them. Waiting for your support.


Thanks
Ankur
[protected]

invoice : F02A[protected]
Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma
Dear Sir/ Madam,

My Name is Anuj Kumar. My complaint is regarding refrigerator purchased from Croma vide invoice number SLF02A[protected].


I purchased a refrigerator (Whirlpool) from Croma vide invoce number SLF02A[protected]. The said refrigerator was having some issues and not working for which I made complaints to Croma, since it was under extended warranty.

In the month of January 2016, I filed complaint for repairing of said refrigerator under extended warranty against which the said refrigerator was taken to workshop and returned back (after repairing) in the month of March. (It was a very bad experience and was a question mark on the service policies as well as reputation of the company). I was informed that Compressor was not working, hence, replaced.

I found the same issue again in my refrigerator. It was not working at all. I removed the water tray to get it empty because it was almost full of water (It is a general practice). Suddenly I observed, compressor fitted in the refrigerator (Whirlpool) was of Godrej Company and old one . It was replaced in the service center.

I felt like cheated. I am still feeling the same. There is full chances other internal parts of the said refrigerator must have been changed.

WHY COMPRESSOR OF OTHER COMPANY (GODREJ) WAS REPLACED AND FITTED IN MY WHIRLPOOL REFRIGERATOR EVEN IF WHIRLPOOL COMPANY PROVIDES 5 YEARS OF WARRANTY FOR THE COMPRESSOR.

This issue is still pending and I am getting no help from anybody. I wrote mails at Croma Customer Care and contacted customer care over phone many times.

My complaint number is SR[protected]. Each time I contact Croma about the issue, I always get only one answer that my complaint would be forwarded to service team. About 3 days before, I got assurance from customer support executive that my complaint would be resolved within 24 hours. Yesterday I got a missed call from Croma (Only a single ring). When I contacted customer care today, I was informed that their team contacted me yesterday but I could not pick up the phone.

Please aware people not to buy any product or service from CROMA. They will definitely be cheated.

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