Dear sir,
We have purchased crompton make 1.5 hp submersible pump motor from your dealer m/s roop chand soni & sons, soni complex hamirpur road, nadaun - 177033, on 12.05.2016 and the same was installed by the party and the submersible pump did not worked and we informed to your dealer m/s roop chand soni & sons but he refused to change the pump & he told to lodge a complaint in tool free number.
Service engineer from crompton visited on 17.05.2016, he checked & he tried for 2 days to repair the pump motor but he could not repair the pump and he told pump is having manufacturing defect & he told to send the submersible pump motor to kangra office himachal pradesh, we are surprised how crompton brand new pump is defective and your service engineer was not able to repair the pump & bore well pump was lifted two to three times and due to non availability of water my crop spoiled in the farm & who will compensate my loses,
Hope you will take corrective measures in your level and your reply in this regard is highly appreciated.
Scan copy of service report & bill attached for your reference
Regards.
Shamlal jassal s/o
Neemchand jassal.
M/s. Jindal nature cure institute,
Jindal nagar, tumkur road,
Bangalore - 560073.
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