d2h Videocon — Deduction from monthly charge amount

Address:

Dewas, Madhya Pradesh

This is for your kind information that I recharged my D2H customer ID no.55741530 on date[protected] amount 250-/ for one month and service stopped on date[protected]. When I complained It was told me that a pack is activated on your ID. When I not requested for any pack how and why it is activated. I was denied to active any such service when customer representative was called me. But He activated unnecessary and My family is am facing problem due discontinuity of TV service. I requested to customer care to refund amount but he denied to refund the same. What can I do as a customer. Please sugess me how this type of fraud can be controlled.