Daikin — Cheating customer and not supporting with proper actions

Address:

Krishna, Andhra Pradesh

I am Diakin AC customer and i brought the unit in the month of May 2013.and my product in under waranty till this may 2014 and this is april Around 25 days back my AC machine got a problem, the problem is the out station unit is not working and fan in the outstation unit stopped working and i made a complaint of the same to the daikin customercare available at Viajayawada nearest city but nobody attended my comaplaint till after 5 days and its not fixed my problem immediate day i got the same problem, this time i called to the tollfree number of Daiken and the case is attened twise by the technical guys and the second time he took two parts of machine one from inside unit and other from outside unit and not returned back till today its been 2 weeks around i beleive and not even attending my requests by several calls to the customer care office in Viajayawada and nobody is giving update on the case no SBD[protected] Peek of the same case is when ever i call the tollfree number i need to wait atleast 20 mins in the calls Finally agents in Vijayawada took action on 18/04/2014 and said out of sympathy they are replacing my outdoor unit. But Errrrrrrrrrrrrrrrrrrrrrrrrrrrr. It broke down in two days on the afternoon of 20/04/2014 . And its perfect cheating behavior case daikin ac . how could a brand new outdoor unit can break down with in two days (total 5 to 6 hours of working time) If it was not broke down now we will be in a feeling like we got a new replacement and we can trust daikin atelase after 20 days of chase .daikin guys can cheat us basing on our nill knowledge on the product or trust on them. This is not easy case to forget their mistakes and misleading nature towards any customer . I am really not sure how can i get rid of this problem .i dont want this unit and i dont want this chasing job .please help me to get back my money which i paid for this unit .i am not happy for the unit and service and support and attendance .some how i just want to get rid of this nasty problem . please tell what should i do get out of this problem and get back my money 100%