[Resolved] Datawind — Datawind tab battery got exploit and tab got broken

jagansingh

from Gurgaon, Haryana

Address:

201310

Hi,

I purchased Datawind Tab 3G7 on 28 Nov, battary got exploit and tab got broken, but Datawind is not doing repair within warranty, they want cost to pay.

I want refund of tab's cost. Please look into this.

Regards
Jagan Singh
[protected]

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Complaint marked as Resolved

Datawind Innovations customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2015

Datawind Innovations Customer Care's response Dear Jagan Singh,

Greetings of the day.

As per our discussion kindly send the snapshot of the device on the email id provided to you over phone.

Thank you for your patience and co-operation.

Regards,
DATAWIND INNOVATIONS.

Verified Support

Nov 02, 2015

Datawind Innovations Customer Care's response Dear Jagan Singh,

Greetings of the day.

This is to acknowledge that we have received the snapshot of the device.

As per our discussion today, kindly send your device to our head office in Gurgaon at below mentioned address:

DATAWIND INNOVATIONS PVT LTD
740 Udyog Vihar - Phase 5,
Gurgaon, Haryana - 122016.

Please share the tracking details when you courier the device to the above mentioned address.
Once we get the device here, we will share the exact status of the same.

Thank you so much for your patience and cooperation.

Regards,
DATAWIND INNOVATIONS.

Verified Support

Nov 05, 2015

Datawind Innovations Customer Care's response Dear Jagan Singh,

Greetings of the day.

As discussed, device is not received till date at our end.Kindly dispatch the device at earliest for avoiding any further issue regarding the tablet and share the courier details of the same so that we can assist you further.

Regards,
DATAWIND INNOVATIONS.

Verified Support

Nov 27, 2015

Datawind Innovations Customer Care's response "Dear Jagan Singh,

Greetings of the day.

As per our records, your device has been dispatched through Fedex, AWB no is[protected] on 24th Nov, 2015. You should be receiving it shortly.

Once again, thank you for your patience and choosing Datawind.

Please feel free to contact us at our support number [protected] for any services and suggestions.

Regards,
DATAWIND INNOVATIONS."