Delhi Jal Board — No redressal of Complaint from 2 Years

Address:New Delhi, Delhi, 110045
Website:Delhi Jali Board

I made the following Complaint to CHIEF of delhi jal board. Amazing thing i observed is that The Department themself does not follows the instruction of head office. I understand getting job in delhi jal board is not easy. but please do some work to justify your salary.

Re: DJB Piping Issue
rohit.[protected]@rlgroup.com 13 Sep at 9:36 AM
To
ceodelhi.djb
CC
Chief South
Message body
Respected Madam/sir,

I humbly request you to kindly draw your attention toward problem of poor underground piping in my Gali. I made several complaint before to appropriate authorities but no solution has been reached so far. My Mother is a old age lady. We leave her back home for work. How she manages to carry water from neighbourhood houses she only knows it.

In my family and most of the people who stays here are working middle class. Into service sector. we can’t afford to take holidays every time and visit various Delhi jal board offices.

The operation staff has always given us deaf years. They don’t even bother to understand the issues and difficulties we are facing without water in our homes.

Low pressure water is the excuse is always given to us. I want to ask simple one question. When the gali’s which are connecting to my gali from both the ends are getting normal pressure of water right from 6 am to 10 am. Why we are not getting a single drop of water in our pipeline.

Multiple valves has been installed at various positions but no one from delhi jal board is bothered to check the pressure level in my gali.

At the other end which is connecting with gali no 27 got immense amount of water pressure. It hardly takes 10 foot pipe to connect that pipeline to our gali.

Again for this excuse and reasons is given that the residents of other gali are not allowing to install connecting pipeline . with power and authority to DJB how can some handful of people take law in their hands and restricts the free flow of essential commodities to other homes and to stream line the flow of water.

With my both hands folds I humbly request you to take corrective measure. The solution I am seeking is not something required huge efforts. But with so many failures of requests. My ultimate hope is ur door.

Regards
Rohit

From: ceodelhi.djb
To: rohit.[protected]@rlgroup.com
Cc: Chief South
Sent: Wednesday, 29 June 2016 2:23 PM
Subject: Re: DJB Piping Issue

Dear Sir/Madam,

We have received your complaint. The same has been forwarded to CE (South) for necessary action. CE (South) may please take necessary action & respond to the complainant with a copy to this office.

Secretary to CEO

On 06/29/16 12:57 PM, rohit.[protected]@rlgroup.com wrote:

Respected all.

In response to below email regarding poor fitting of delhi jal board underground main line particularly in my Gali. I have tried to draw attention of the authorities toward the issue. I Got feedback calls from delhi jal board call center weather i m satisfied with the service provided. and My answer is same all the time.. No service man or engineer of piping visited my gali to see and correct the flow of water in 20 odd houses located in the area. I guess what i requested was not something very out of job work. or required any specialised people or committee to look into the matters. Operational staff of delhi jal board at janak puri water supply centre are reluctant to even look into the operational issues.

its humurous feedback and excuse of low flow of water in the area which is generally being reffered in every complaint made to the concerned office. I simply ask one question Why my Gali is not getting water supply when the surrounded gali's getting the normal flow of water even when DJB calls it low pressure.

If the residence of other galis are not allowing to correct DJB connection to my gali. why dont u disconnect there water flow in there galis.

My mom is an aged lady. and i have to go office to earn my bread. I cant take leave to visit DJB offices every week. and we are not in a position to beg for water every day with neighbors.

I hope you would consider and give me the solution

-------- Original Message --------
From: rohit.agnihotr
Date: Jun 13, 2016 3:29:31 PM
Subject: Attention:- Poor piping
To: "ceodelhi.[protected]@nic.in", "mradmin.[protected]@nic.in", "mrwater.[protected]@nic.in", "[protected]@gmail.com", "[protected]@delhijalboard.com", "[protected]@nic.in"

Respected Sir

I am very sadden by the services and response against my several complaints made. I am almost dishearten and hopeless for any solution.

I m staying in Gali no 18 E sadh nagar, Palam colony New Delhi 110045. My gali is connecting from two ends i.e first end is gali no 27 where the current pipeline is working absolutely perfect even with low or absolute low level of pressure water availability is very much normal. the resident around is not allowing the connection of 10 feet pipe line to our current pipe line in our gali with the reason that this will low there water flows at home.

Other second end is kanwal bharti public school point where the valve has been installed and is close by the residents because of there own selfish and illogical reasons which suggest opening the valve will low there house pressure and they dont want to share water with other galis.

I have made several complaints on the help line 1916 with acknowledgement number[protected],[protected],[protected] but no fruitful result was given.

I am surprised by the feedback from the concerned department which suggested there there is a low pressure in palam area. which is not actual the problem in my case. I m facing problem because of bad interconnection ( poor piping planning) of my gali pipeline with adjacent lines

all is required is opening of valve and connecting hardly 10 feet water pipe to my gali line. which will help the around 30 houses in my area to get water. not just that it will also stream line the availability of water in my area

if you cant provide the solution please also suggest where from do i get water to satisfy my daily basic necessity of life for survival

Regards
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Delhi Jal Board customer support has been notified about the posted complaint.
Oct 21, 2016
Updated by daksh.palam
No solution reached its 2 years now. M proud of my COUNTRY
Mar 30, 2017
Updated by daksh.palam
No one even tried to contact us in palam.. this is indirectly inducement of slow and very slow death out of starwation
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