Delhi Metro Rail Corporation — DMRC Booking Clerks STEAL money and cause inconvinience and humiliation to passengers.

Address:New Delhi, Delhi

It was matter of joy as well as pride for me as I was taking my maternal cousin and her parents alias my family along me on their maiden trip to Delhi via Delhi Metro. While travelling from Vishwavidyalaya Metro Station on Yellow line to Jhilmil on Red line, my cousin queued up in the ladies queue to get their tokens ( Being a Delhi local, I had a metro Card ofcourse). Around 1301 hours my cousin bought three rfid token/ tickets with recharge value of INR 16 each. She paid INR 50 in denomination of INR 50 itself to the booking Clerk and was returned rupee 2 by the BOOKING CLERK WHO SAT AGAINST THE LADIES QUEUE AT AROUND 1300 HOURS AT VISHVAWIDYALAYA metro station. ( All this can be found as evidence in the cctv footages of the vishwavidyalaya(at token counter around 1301 hours) and Jhilmil(exit gate 1415 hours) stations) but was given a token with recharge value of INR 10 each only. Thus the booking clerk STOLE AWAY INR 18 knowing well of the troubles this actions of her would put passengers in at the exist station. My family members could not read the value of tokens as they puched into the entry gates as two of them were elderly and all new to the city and DMRC system. Now when an error crept up during exit, my family members turned to a be laugh-stock for the fellow commuters who thought of them to be illiterates, incabale of operatig the mechanism and made various comments about them. I quicky came to the resqcue but even I would get the same error and unaware of the recharge problem i stood puzzled. I asked one of the guards about what to and he directed me to the CUSTOMER CARE AGENT at JHILMIL station. When she informed me that there was rechrge value of INR 10 only, my anger shot up into flames. Further she asked me to pay the difference in amounts, fire was rnnning down my veins. I didnt want to pay again for the travel I alraedy had paid. But her COLLEAGUE informed me that they wasnt a way of escaping the fine imposed upon us. The CUSTOMER CARE AGENT AND CHARGED US INR 30 INSTEAD OF INR 18 which we were supposed to pay even after all these unfair deals happening to us. Now I did seek their assistance in filing a manual complaint but their subtle behavior told me that no action was to be taken. This was never expected of conduct of any DMRC staff. 1. We had to pay INR 78 for the travel worth INR 48. 2. We were deeply humiliated and enraged about all this incidence. 3. 30 bucks dont really matter much for us but in case we didnt have this much cash, I wont be able to bail out of the station. 4. DMRC has caused deep bruises to the self-esteem of my aunt and uncle who were laughed at by the people and who other wise hold a very sophisticted and highly respected position in the society. I even am considering to file a defamation case against Delhi Metro Rail Corporation. 5. This Maiden day journey has left a very negative impact on their minds about DMRC. They have pledged to me that they wont ever travel by metro while commuting in NCR. 6. I seek strong action against both the employees of DMRC who looted us twice during the episode. 7. I[censored]nheard, I would definitely file a defamation case against DMRC in one of Delhi courts and raise the issue to the highest authority possible as the people involved have brought me up all through and thus hold respect more than even my biological parents in my eyes. They have deeply been pained and this pain has driven me crazy.I cant stop blamig myself to have opted for Delhi metro as our means of transport and thus forcing them through all this.
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    Delhi Metro Rail Corporation [DMRC] Phone
    +91 11 2341 7912
    +91 11 2341 7910
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    Delhi Metro Rail Corporation [DMRC] Address
    Metro Bhawan, Fire Brigade Lane, Barakhamba Road, New Delhi, Delhi, India - 110001
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