Delhivery — Parcel delayed to be delivered five to seven times in a row

Address:

Mumbai City, Maharashtra

I had ordered a parcel from a particular website and delhivery was in charge of delivery. On the first day, my parcel went out for delivery but never reached me. I am at home the entire day, and when I emailed customer support, it contained a line of apology. The second day, being a proper week day with no bank holiday, the parcel didn't come out for delivery. Neither did it on the 3rd and 4th day. I emailed customer support, but it was the same single sentence apology, and a promise it will reach me tomorrow. The 5th day it came out for delivery but never reached me again. I called customer care during its given working hours but nobody answered. Customer care emailed me back with the same sentence. Now it so happened that the next day I would have to leave the city for 6-8 months and nobody would be available at my residence. My product took more than 15 days to be delivered to me, and I had to cancel hotel reservations and other travel bookings nearing to Rs. 20, 000, out of which none was refundable. I had to postpone my entire plan to next month due to lack of vacancy, simply due to a parcel. When the courier guy came and I asked him, he was very rude to me and said things like we will deliver whenever we want to, you have already paid us, hamari marzi, hum jo karna chahte he wo karenge. I was very frustrated by this comment of his and didn't check the parcel properly. After I signed and he left, I saw the packaging was damaged and the one of the contents inside was almost destroyed due to mishandling of the package. I contacted customer care again but no reply. When I call the helpline number the customer care executive keeps saying this Waybill number is non-existent. I need some compensation for all this inconvenience. This is unforgivable.