Dell — Accidental Warranty Issue

Address:Ernakulam, Kerala

I always recommended Dell to my friends. Their support was great compared to others. But this issue killed my dell impression. I own a Dell XPS laptop that covers accidental warranty. For the last few months I was experiencing loose connection issue with the USB ports. Also the speakers got noisy distortions. Last few months before it fell down and the side got crack. I couldn't call Dell because I was having exams those days. All these issues are normally covered under accidental warranty. When I called the support center, those people say I'm not eligible for the warranty. Their reasons are quite funny as why those 3 ports got loose all together, why didn't you call us at that moment itself and so many irritating questions. They are trying to deny my warranty telling irritating reasons.
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