Dell Customer Care

Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1-800-4254026
1-800-425-8045
+91 80 2506 8026
Satisfactory Rating
1%
Complaints
1498
Resolved
21
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Dell Complaints & Reviews

Dell - Speakers

User
 Vijaykumar Maloth on Aug 31, 2015
My laptop in warranty. and my lapy speakers are not working fully from last 1 week. today i spoke with technical support man he is mentioning that the speaker is not going to replace in warranty due to VLC software using..if i want to replace then i have to buy that one with 1250 rs. i want say to you that VLC is a one software and Speaker is a hardware. VLC just gives sound Waves to speakers to generate the sounds. and VLC if give 200% of volume is not mean that speaker would take 200% amplitude power. it take only up to certain its limit. and its not working with taking that limit power. finally...
Complaint comments Read comments Complaint category Computer Hardware

Dell - Tochpad,booting and functions problem

User
 smruti choudhary on Aug 31, 2015
I m smruti choudhary from BETUL (MP).on 10octomber2014 i purchase a dell inspiron3541black laptop to online shopping from amazon .com .touchpad and booting process is main problem in my laptop and atleast to 1month when i open suppose my computer icon /other icon then the other icon automatically open n keypad key automatically locked, n i work on ms-excel and typing any text in the google search engine then the slides are automatically down and i will try to do slide-up to the upper direction but laptop not responding .please help me bcoz i have 1year warranty n i want to replace my laptop .please...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Cheated by Dell

User
 Ankitg87 on Aug 29, 2015
I have bought a TAB Dell venue 7 3741 on 13 june 2015 from rohini and within few days i have started facing issues in the product .I have visited the authorised service centre of the company 3-4 times where every time i was told that the issue has been resolved by them but nothing happened and the issue was still continued, after getting tired of visitng the service centre, i have called on the compalint/customer support no to register a complaint basis on which i have got the mail on 24th jul from the company that they will replace my TAB and they wanted me to submit my old TAB back first which...
Complaint comments Read comments Complaint category Mobile Handsets

Dell - No service provided in warranty period

User
 soma12345 on Aug 27, 2015
I have a Dell Venue 7 3000 Series Tablet ( model no : 3740, 16GB, WiFi, 3G, Voice calling ) Black, which had purchase on 09.02.2015 from amazon.in, my invoice no : HR-DEL2-143720471-5302, suddenly it was highly heated then i have found the memory card was burn, & also the place of memory card was mould, & I have not use the tablet, when i trying to on it, then i get the tablet heat. then i contacted with Dell Authorized service Centre, of Central Avenue, Kolkata . but they are not co-operated with me, So I request you please give some solution regarding this matter. Your co- operation is highly...
Complaint comments Read comments Complaint category Electronics & Appliances

Dell - Defective peice of Tablet Venue 7 received but not replaced

User
 evercool on Aug 27, 2015
I bought a new peice of tab venue 7 3741 from an authorised dealer of dell here .On opening the packet the very same day i found that the tab is taking auto shut down and not switching on ..It was 8th of aug2015 which was a sat next day was off and i happened to be sick for 4 days on 14th aug when i approached the retailer he sent me to the service centre kolkata where they refused to replace the brand new set saying that i might have tampered with the set. They were willing to repair but not replace ..I had actually bought seeing the brand name only..Had i ever known the kind of service received...
Complaint comments Read comments Complaint category Laptops / Notebooks

Computer Age Dell Authorized Service Center - Pathetic service

User
 sjg on Aug 26, 2015
Computer age, a dell authorized service center on mg road, mulund west, has the worst service. They commit to repair your laptop but don't return it. It hasthe worst staff, they don't start working before 1 noon and shout back when you remind them their commitment.
These authorized centers are ruining the reputation of dell along with their own reputation.
Worst customer service....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Touchpad complsint

User
 chawlasahil on Aug 25, 2015
I buyed a dell inspiron 3542 laptop a 15 days ago and facing a touchpad problem from day one .i compaint many of time to custumer care with complaim no.914997417.they called me and asked me to install the drivers and windows again i fulfilled their requirments. but the problem is same now i feal that the problem of toucpad after the conteing the charger nd i told this to customer executiv and they asked me to chang my location . i also fulfill their request... but the pproblem is same .but now dell executive caleed me and said bring ur product t our service cente either gurgon or chandigarh.. is...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Warranty issue

User
 Sachin kapoor29 on Aug 21, 2015
I have purchase a wire less keyboard and mouse off dell on 18th of nov 2014. now mouse creating some prob. and when i have contact with dell customer care. he said your product is out of warraty. we will provide the warranty with manufacturing date. even i have the invoice for the same product and purchased new box pack. but the cc person sayad said u have to check manf. date on the time of purchase. please suggest how can i get the warranty of my product....
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Poor product (as per bill u write original but not originally )

User
 Bharatprajapati58@gmail.com on Aug 20, 2015
Dear all. I am order 1 pis dell laptop bag my order number is 64341230 .i have ricieved bag put my laptop and bag was broken.so i am seen bag properly u r not send me original bag us r send me duplicate bag u r lying with customers....
Complaint comments Read comments Complaint category Desktop Computers

Dell - My laptop hardisk has crashed 4 times in 9 months

User
 shami singh on Aug 20, 2015
Hi have purchased dell inspiron laptop from a shop. Its hard disc crashed 4 times within 9 months. Every time my my data got lost. they are also not providing me extended warranty. I called him so many times that plz replace my hard disc but they refused to do so. Please help me in resolving this problem ASAP as warrant of my laptop remained left for 3 months. from shami...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Against Repairing of Monitor

User
 shashi.kant251972 on Aug 18, 2015
I am Shashi Kant Prasad, purchased a Monitor which Model No. E1914H, Sr.No. CN-0X0T4K-72872- 47O- AL8M on dated 15th Jan 2015, Fusion No.32509193 & Case Id 914046758, I visited Devika Tower at Nehru Place twice, they tell me that this monitor is Damaged so it is not repaired in warranty and they tell me that don't accept Monitor here for repairing, and they communicate with me rudely & tell me this monitor can be repaired outside of service centre. I request him to repaired on pay basis but they straight refuse me to repair. So, I want to either repair this monitor as soon as possible neither In...
Complaint comments Read comments Complaint category Computer Hardware

Dell - Laptop sound problem

User
 arnab.dell2 on Aug 17, 2015
My laptop model no is DELL inspiron 3000 series...i am facing a very big problem with my laptop..it has a very bad sound quality...the sound is not audible anyway...even when the system volume is 100% the sound in not audible...even it has a lower sound than my mobile phone...the problem is from the very beginning when i purchased it...i want to know whether i need to install any driver software or not??...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Worst Experience with Inspiron 3542 - Cheap parts, Cheap Service, Pathetic Accidental Warranty

User
 prahlad1981 on Aug 13, 2015
To the concerned decision makers at Dell: Sir(s), I purchased an Inspiron 3542 last year through Flipkart, and the product is still under accidental warranty until December 2015. Here are the product details: SERVICE TAG NO: 2J73B12 EXPRESS SERVICE CODE: 5514333590 Day before yesterday, I faced an issue with my laptop. While taking out (disconnecting) the charger, part of the charger's connector port got stuck inside the laptop (PFA pics). Now, this is very much an accident and should come under the accidental warranty. However, Dell India's Customer Service is extremely troublesome,...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Dell Service

User
 8867152042 on Aug 12, 2015
My plam rest is broken. I gave it to service a week ago. It is not been done and i have been constantly been calling the dell customer care, but no one is picking there. Even i tried calling Dell service centre but there also no one is responding. If this continues, then i need to register a complaint against in court....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Slow process and didn't find ms office product key

User
 rajesh dundurthi on Aug 12, 2015
I brought a new dell vostro 3546 i5(5th Gen) laptop on 07 aug 2015. which is having 4GB RAM and 4GB(2GB+2GB NVIDIA) Graph card. although i didn't spend much time with it but the system getting slow. and to activate ms office it is asking product key. I want to know how to over come those problems.. where should I get the ms office product key. pleasereaply as early as possible....
Complaint comments Read comments Complaint category Computer Software

Dell - Warranty issues

User
 bhanu.pratap678@@gmail.com on Aug 12, 2015
I buy a laptop in aug 18 2014 company gives 1 year waaranty and accedential warranty i am facing problem in screen but when i call dell company says your warranty is end in july but how it possible when i was buy in aug 18 2014 and i have bill when i try many times then company says that send bill when i send bill he says that your bill is not seen proper...
Complaint comments Read comments Complaint category Job & Career

Dell - Defect product supplied

User
 Dr Prashant Kumar Gupta on Aug 10, 2015
Dear sir i have purchased dell 3741 venue 7 android tablet with voice calling

Item no #1110504535
Imei / serial no #35728606297839

Product order no 1072025100
Invoice #20663 / 000000005457

Which was supplied defected, please change this product

My email address konpal2006in@gmail.com mb. 9981846627...
Complaint comments Read comments Complaint category Mobile Handsets

Dell - Dell laptop is not booting properly

User
 Arunit on Aug 10, 2015
I am bearing dell laptop with code bct 6812..I think one year is not completed...I am encountering some problem in my laptop..The booting time of my laptop is very slow nearly it takes 2 mins..And the blank screen holds for few seconds...And i am unable to put my laptop in sleep mode..In case If i put the lap in sleep mode means it goes to some state that i am unable to switch on it again..It is not working like as in the beginning..Kindly provide me the solution... My mail is mailmetech106@gmail.com...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Warranty Issue

User
 akidgrt on Aug 8, 2015
I had purchased a laptop on 23 may 2015 with 1 year warranty when i check it online it show till januray 2016 only 7 month. For more detail please see attached image I had called rishi computers many times but no response. Rishi Computer 306, Siddhart Building 96 Nehru Place I hope here i can resolve my complaint. Thanking you Aksahy...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

Dell - Very low quality 1 by 1 every things got replace without oprating

User
 techtariq on Aug 7, 2015
Dell 3148 new 26 /6/2015 see screen was fixed slightly on wrong place (touch panel) complaint on 29 service centre guy come to change screen hi de attached screen with screw driver and make scratch on back panel and screen rotation not working (g sencer problem) again complaint second service guy come and broke mother board connector of touch and display then my touch panel right click was not working complaint from last 1 week service centre told mo they call me in 24 hours still no response(the tell me only hp is replacing laptop not dell) now i got error charger is not 45 watt request to...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

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