Dell Customer Care

Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata District
West Bengal
India - 560071

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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Dell Complaints & Reviews

Dell — No resolution in given time

 Rahul.Malhotra on Oct 4, 2015
I had submitted my dell tablet service tag BXTKHZ1 in dell service center in Nehru place New Delhi on 14/09/2015. As per him I ll get my tablet in one week but its now 3 week but havent received any call for same and no one is picking up the call what they had mentioned. This is one of yhe third class service what we are facing from Dell, I need immediate solution from Dell side....
Complaint comments Read comments Complaint category Mobile Handsets

Dell — Laptop malfunctions and replacements

 chiranjib rout on Oct 2, 2015
It is chiranjib user of a dell 500 series.i have been facing problems with my newly purchased laptop since one month.I have been to service centre twice and launched many complaints in customer care office but there has no action been taken being a student I cant go always to servicing centre missing my lectures. IF U DO NOT TAKE ANY ACTIONS I HAVE TO FILE A CASE IN CONSUMER COURT WITH NO OPTIONS LEFT...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Service not delivered

 Ankita Sainiiii on Oct 1, 2015
It's been a week that I registered the complaint with the company that my laptop is not functioning properly. They promised the visit on 30th sept., but it's 2nd oct and no one visited to repair the same. And the dealing hand at customer care don't even bother to reply to the mail. Pathetic customer service...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Dell venue 8 3840 calling tablet

 Swar Jaiswal on Oct 1, 2015
Sir, i had purchased an tablet of dell and after a week it starts getting hanged than i contact cut. care they told to and cordinate in formating i formated it as per the guidance than again after 3 days it again started getting hanged i again contacted care after 1 week of formatting they told me to bing it to nagpur i am living in betul madhya pradesh and i manage to go to their care there he format it and make udate there a feeling of aggression rose in my mind that this can be told on phone by customer care there i ignored my feelings but after 2-3 weeks it again started getting hanged and...
Complaint comments Read comments Complaint category Mobile Handsets

Dell — Keyboard complaint

 aravind12 on Oct 1, 2015
Invoice no:22-311450 invoice date : 22/08/2014 time of billing: 12:32:10 item code: delins3542500w8 item: dell note book ins 3542 13/4/500/2gb/win8 supply to: c reghunathan pillai dwaraka chandanathope po kollam 9447799704, 2710704...
Complaint comments Read comments Complaint category Computers & Accessories

Dell — Dell Monitor shows line

 Jayant Limkar on Oct 1, 2015
Dear Sir/Madam, Few months before i purchased Dell Monitor E1914Hf from Mumbai, for my home use. But within 3 months it shows lines on screen. I was connect it on another pc of my friend, there also lines shows on Screen. My friend's Desktop does not show any lines but mine. Conclude that My Desktop is faulty. I was tried to complaint on dell but they ask service tag or express service code. I dont have it. I have Date of Mfg which is Jan 2015 and Serial Number CN-0X0T4K-72872-51U-FY2B Dell Model E1914Hf. What To do??? How to solve this Problem?? I want replacement for monitor Mr....
Complaint comments Read comments Complaint category Computer Hardware

Dell — Transfer of Ownership done not

 Vilayil Ann on Oct 1, 2015
I had got my laptop from Kuwait and now its not working, when taken to service center they told me to transfer the ownership as its not an Indian product so we had filled the transfer ownership details and till date the ownership hasn't taken place. Its been month and no reply I have called the service center and also mailed to few people from dell for the same but no reply from there end. Its really getting frustrating now. Please look into this im a student and all my notes were saved in my laptop and my exams are coming near i really need my laptop working. Hope this might help. Waiting for...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Discontinuing of parts

 firoze arsiwala on Sep 30, 2015
I had bought a Dell Alienware 17 laptop on august 28, 2013. My battery has stopped working and i called dell to purchase a new one. But they said that they have stopped manufacturing this battery and they simply cant do anything about it. They expected to me throw a Rs.1, 30, 000 laptop just because of there incompetence. Further, the person on customer care person tells me that "its not our responsibility since it is out of warranty", So basically i can understand that it is just a bi SCAM which they are trying to pull off by luring customers to buy there high end laptops, keeping the life span...
Complaint comments Read comments Complaint category Computers & Accessories

Dell — Not responding for the compliant

 janardhan99 on Sep 29, 2015
I have purchased an inspiron dell pc on 06/09/2015.My invoice 361and service tag no is JRLQH52 .I have paid the 1999 as conviencecharges(my reference no:080915-011639)for extra warrenty but i did not get any any agrement for my gmail about my billing...
Complaint comments Read comments [1] Complaint category Computers & Accessories

Dell India — Absolute customer - hostile attitude of dell support

 skb_1 on Sep 28, 2015
Call reference: Service Request Number - 917617750 // Dell Technical Support

I called DEEL Support a few moments ago, requesting for my Product Key.The person that took the call, one Akash Solomon, was of no help. He simply kept parrotting that Product Key is embedded in the laptop; that DELL does not have it; that I should approach Microsoft.

Then I asked him, since I bought the laptop through DELL who sold me the item with OS installed, is it not the responsibility of DELL to get it for me, either from their records or through Microsoft?

He agreed...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Wrong warrenty provided

 Madhusudan Kushwaha on Sep 27, 2015
Dear Team, this complain is regarding the warrenty expired before the one year.i have purchase a dell i3 from the city tec solution G4 Aggarwal Bhawan 35-36 Nehru Place New Delhi. on dtd 28/09/2014, but as of now my laptop keypad and cursor not working, when i have the warrenty card on dell site its showing warrenty expired on june 2015.please look the matter on urgent basis, & provide the resolution. and also confirm for the service of my dell i3 laptop. Madhusudan 9643407726...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Dell driver

 tasveer1 on Sep 26, 2015
Brand: dell model : inspiron 5520 in my laptop after upgrading windows10 it has not supported display driver, inbuilt amd graphic card, network driver and wifi off. No driver available on site for os win 10 of this model. I also contact company but don't get any response about driver....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — No Internet Access in Laptop

 jasarika on Sep 26, 2015
I have purchased A Dell Laptop in March 2014. Inspiron 15 Service Tag No: 572P332 Since last three months there is no internet access available in it. Even the lan cable is not blinking (showing light). So the system administrator at my place is not able to correct it. Kindly help and respond as soon as possible....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell Laptops, Junglighat, Port Blair — Excessive delay in the delivery of the battery for laptop

 K C karak on Sep 23, 2015
We had ordered the battery on the 19th of this month after we could not get in some other store. We could get it from that store the next day but we thought would get it from Dell showroom.the shopkeeper ensured us to give it on 21st September but on that day it didn't come so we excused them. The next day, they said they had sent it but it was damaged thus didn't give it that day. Even in the next day they said it would reach our home by 5pm but still it didn't come. This kind of behaviour would force us to take much more serious steps....
Complaint comments Read comments Complaint category Computers & Accessories

Dell — No clarification about laptop motherboard price quotation

 GauravShah_Cust on Sep 21, 2015
Laptop model: Dell Vastro 2520 Service Tag: 5S45HZ1 I have been using Dell Vastro laptop since last one and half year. Recently I faced some technical problem while charging the laptop. I contacted Dell Support (1800-425-4026) and the resolution given to me by Dell Support was replacement of MotherBoard for my laptop. I was given in mail price quotation for change as Rs 20000/- I inquired about motherboard replacement coast at local Dell Service Center in my City(Address: Dell Service Centre, Tilak Road, Besides Cosmos Bank, Pune) and I was told the cost of replacement of motherboard would...
Complaint comments Read comments Complaint category Computers & Accessories

Dell — Non delivery of my repaired dell monitor

 bije on Sep 20, 2015
Respected sir/madam i have purchased a dell monitor on 16-3-2013. and i was told that 3 years on sight warranty is given on this product. last month i was facing problem with my monitor so i called dell customer care. i was told that dell will arrange a pick up of my monitor from my house. on 5-9-2015 dell sent a pick up boy from DHL to pick my monitor. and i was given a receipt for submission of my dell monitor. 15 days have gone but i have not returned my monitor back. i have called customer care 4 times but every time they say that a request mail is sent to the concerned Department. but still...
Complaint comments Read comments Complaint category Computers & Accessories

Dell — Venue 8 Tablet

 Hemant Kumar Chhotaria on Sep 17, 2015
I have Purchase a Venue 8 Tablet from National Radio Products vide their Invoice No.10504 Dt.: 29/8/15. But unfortunately it got some problems. So, I visited to the shop for complain and rectification of the Tab. But he send me to the Dell service center in Trust House, Kolkata. There I have explained the problem in the Tab and then deposited The Tab with Dell authorised service center on 3/8/15. But till date they neither returning back the Tab after rectification nor giving me the fresh piece. They also cannot give me the time that how long I have to wait for my Tab to return. So, I want to ask...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell Computers — Dell Inspiron 20

 ejazjmi on Sep 17, 2015
I am facing problem in using my computer for more than one month. I tried to contact dell on telephone. But they said I have to be near the computer for getting the service. SO I asked my daughter to call up after switching on the computer since I was in office. She was connected to a mechanic who did not respond. Thereafter I tried several times with only failures. I then lodged a complaint through mail on 12/09/2015. My guarantee period is expiring on 28/09/2015. Hence It seems Dell is deliberately delaying so that the expiry takes place. So far no response from the Dell side. Dell...
Complaint comments Read comments [1] Complaint category Desktop Computers

Dell — Inspiron 15 3542 Warranty issue

 sardipraneet on Sep 17, 2015
Hi, I have an issue with my dell laptop warranty extension i bought it in Oct 15th 2014 still it is not extended and i mailed several times to several teams still they did not responded to me properly everytime they are saying we are not concerned department we have forwarded your case to regarding team we will keep you updated like this. i got Peter England Voucher also and redeemed it also but now few days before they are saying we could not found your serial number in this offer list but still we will arrange a call for discussion am waiting for discussion call from last 3 months mail...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Laptop Repair

 gup.pankaj on Sep 17, 2015
Dell...cheaters #DELLCHEATERS...they just runa way from fixing the problem I had baught a warrnaty on Dell on my laptop and my speaker was giving cracking sound. WHen I called Dell they told me that since you are using VLC player they will not replace the speaker...which was a bummer as before selling warranty they made all nice promises and after buying drama started. Typical of them...not customer has baught ...go to hell. Neverthe less speaker was working. Couple of days back laptop stopped powering up and they replaced the mother board. Since then the speaker has stopped working...
Complaint comments Read comments Complaint category Computers & Accessories

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