Dell Customer Care

Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

1800 425 4026
1800 425 8045
+91 80 2506 8026

Contact Information added by users

The following information has been added by our users and may or may not be correct and/or true. Use at your own risk.
+91 78 7486 9304
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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Dell Complaints & Reviews

Dell — Poor service and providing defective laptop in replacement without warranty

 Shweta Dogra on Nov 27, 2015
On 6 oct i complain of touch and keyboard issue of my laptop.on 12 oct they send technician They take about more than 2 hrs to repair the laptop but they broke screw of laptop and said it is jammed, unable to repair it even gave back to me in unbootable condition. They use poly thin packing to pack the laptop and use cello tape to pack other things & they told me that they are basically from HCL not DELL & told me that they will come again with in week and replace the part of the system. On 15 oct I complain about this and requesting them replacement of the system then about one week they call...
Complaint comments Read comments Complaint category Computer Hardware

Dell — Desktop service tag G41SFY1 - not working

 Shripalnagar on Nov 27, 2015
Three nos Desktops were purchased about 2 yrs+ agoout of which two desktops have stopped working. Computers cannot be started at all. For a religious Charitable Publlic Trust such as ours, it has become chaotic particularly when two of three units stop working. Can some one visit our institution and render repair service. Second Unit's Tag No will be provided shortly.
Our Address:
12 J Mehta Marg, Nepeansea Road, Malabar Hill, Mumbai-400 006
Contact: 9867808301 (Mr Raman Jain - Trustee) or 022- 23691682 (Mr Shitlaprasad - Manager)
Note: As we do not have our own...
Complaint comments Read comments Complaint category Institutes

Dell — Dell monitor

 Sagarji008 on Nov 26, 2015
Sir/madam my dell monitor not working i was purchased last six month ago i was complaint on ur costumer care engineer come and take away Bt. i was called 4 time no reply at all and customer care representative tell me ur order is delivered hows that possible if i did not receive please help me.otherwise i ll take action for you.thanks.....
Complaint comments Read comments Complaint category Desktop Computers

Dell — This laptop a crap

 007Amol on Nov 24, 2015
I m using laptop model no 3542 tag no.D8PZ812 ...i have many tyms complain against dis result ur technician came but there is no better solution provided for dis..i have also visited to service centre..still facing so many problems..within 12 months causing serious problem, ...requesting you to chnge this piece asap..A HUMBLE REQUEST .....
Complaint comments Read comments Complaint category Computers & Accessories

Dell — Laptop (Model: 3543)

 Ashok Damani on Nov 24, 2015
I purchased a dell laptop and found a bright spot on the screen, Immediately I requested to replace the laptop asap. So they accepted the replacement request and it took around one month the whole process for replacement. But when i got the new one, I found there are a lot of issues in the laptop like (Bluetooth is not working, System being very slow, touch pad doesn't work, keypad doesn't work properly etc etc). Then I tried a lot to fix the issues myself as well with the help of their technical support, but all in vain. Eventually I tired of being calling and calling the support and stopped...
Complaint comments Read comments Complaint category Computers & Accessories

Dell — Defective product in warranty // replacement promised but they didn't provide that.

 pritamtitun on Nov 22, 2015
SR Number 917586058 (As registered with Dell) India technical support wasn't able to arrange the parts for a laptop in warranty due to certain issues at their end basically the parts being unavailable for more than 30 days and I waited for those many days hence they processed for a replacement of the faulty unit with a refurbished one.

The unit was picked up from my place prior to delivering the new system as per their policies on the same day itself and every now and then after repeated emails from my end they replied me stating we're working with our factory team to get...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — I'm complaining about the dell service store people

 naani chitty on Nov 21, 2015
I given a laptop to dell service store, the problem only an changing the hard disk technician told me, i to agreed for that, he charged me RS5200/-, I asked out side same 500HD is available for 3000/-, He not bothering about the customers yet he havn't given a proper answer.If u want means do outside only, why you came here, He is not at all giving respect
More over pls don't buy DELL products bludy...
Complaint comments Read comments Complaint category Computers & Accessories

Dell service centre GOA — Not addressing the issue with the mother board - under warranty and incompetent service engr

 sauravag12 on Nov 16, 2015
I have recieved the laptop after 15days, problem still persists - many Files/folders got hidden up (issue starts the day motherborad replaced on 16th MAy'15) - screen fluctuation/flickering - Itune backup data lost Not able to undertsand the expertise where it lies - out side of cap or inside of mind Before my laptop's warranty expired, I have handed over the laptop so that mother board can be replaced thougt it has not been undertaken. After speaking to your colleague/team member, he said hidden files problem solved and as per his expertise - files copied form hidden files and created...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Warranty extension.

 Sunnysirsa on Nov 16, 2015
I'm totally disappointed with fell services for customer. I suggest u all pls don't buy dell laptop because the company only believe sell the product and after that not provide good service. Im buying a laptop from flipkart and I want to extend my warranty in festive offer but there is no source. I call at customer care number but he is totally refuse me. So again i request to all don't buy dell laptops again. Regards Sunny Sharma...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Unethical behaviour

 ishanidutta on Nov 13, 2015
I have purchased dell Inspiron 5558 a few days ago and was facing some issues with the installation of Mcafee. Assuming that I'll get a better guidance on the installation procedure from customer care, I called the customer care- 18004254026 [ then dialled 4 followed by the recorded instruction(09.11.2015 at 16:46)] where a " supposed to be customer friendly executive" named Deepti answered the call. It seemed because of some network issue I couldn't get her voice properly and naturally asked her a couple of times to reiterate. Now to my utter surprise or should I Say SHOCK her remaining sense of...
Complaint comments Read comments Complaint category Other

Dell — Service not good

 Abhisek Roy18 on Nov 9, 2015
Dear Sir/Mam My laptop(DELL) is not working properly, so i submitted the laptop on 06.11.15(friday) at Shee Shyam Computer & Co, EC-20, Salt Lake City, Ground Floor, opposite city center-1, kolkata-64.At first they told me they will inform me within saturday, but they didn't inform me till now.Today Morning(Monday, 09.11.15) i visit that showroom, again they told me they will inform me within 5pm.Again they didn't inform me.Again i visit the show room at 5:30pm but they couldn't tell me what's my laptop's problem and what will have to do....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Dell laptop not performing well at all

 ishaansharma on Nov 8, 2015
I've purchased dell 5548 laptop 2-3 months ago, and it is not performing good.
it takes alot of time to start, sometimes it doesn't even start, i have got windows recovered once from the dealer from whom i've purchased this laptop.but there is no improvement.
this is so annoying i've spent 53000 and got this piece of ....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell Laptops — Not working properly

 Meeshi on Nov 7, 2015
I have purchased Dell laptop last year in november 2014 but within 1 year i have changed my screen for 3 times and still it is not working properly.I trust the company so i purchased the same. It is still creating issues. I want to replace my laptop so that i will not face anyproblem in future....
Complaint comments Read comments Complaint category Computers & Accessories

Dell — Invoice Correction

 vikas94157 on Nov 5, 2015
As per discussion with you, I am here by sending my original invoice for correction so please update my warranty to 12 Feb 2015, (Dell Laptop Latitude 3540) For more detail please see attached image. I had called many time to Digital Compusystems pvt. ltd. Nehru Place Delhi but no response. You are kindly requested to consider this. Regards!! Vikas Agnihoitri...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Dell dealers and distributor mistake

 akash8877 on Nov 4, 2015
I have purchased a laptop (DELL INSPIRON 3558) from a dell retail outlet on 3rd october 2015 but when I entered in my BIOS on 19th Oct I found that it is a DELL VOSTRO 3558. There was a sticker pasted on the front of the laptop of inspiron 15 5000 series But the serial no. displays that it is a vostro system. I have contacted my dealer but they are saying that we are not responsible for this you have to contact dell. I have also contacted the customer care department but they are only transferring my calls to other department every time but I have not got any resolution yet. SR no. 918700959...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Pathetic system

 anish chopra on Nov 2, 2015
I bought a laptop dell inspiron 15 3000series. Express code is 2643 0882 086, Service Tag : C549J52
I want to return this laptop or exchange this system . I don’t like this system, very poor performance.
I request you to return or exchange the system.
I want dell to return this .it is still under return policy but dell is denying to return.
Please take action on this....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell — Bluetooth

 Shiva Saini@ on Oct 31, 2015
I am using your product DELL INSPIRON 15 and i sure tht this produc(laptop) is having
2GB grsfic card (AMD A6)
4GB ram ..etc
and bluetooyh also and when i buy this laptop my blueooth was not working form that day i complain to shop they tell it is not ther fault call coustmer service
but it was not possible i request u that send one your man to repaire my laptop regarding the problem of bluetooth
my number: 8652543129
2) 8097825339...
Complaint comments Read comments Complaint category Computer Hardware

Dell — Part replacement

 Manish10101985 on Oct 30, 2015
I recently bought a Dell Inspiron 5558, soon after I unwrapped it I noticed a dent on the card reader slot, I immediately called up the customer care to check if its covered under warranty, the reply was same old 'physical damages are not covered' I replied Okay I am ready to pay for replacing the damaged part & panel. The reply was quite surprising they do not have the spare parts yet & they have no idea when it will arrive. I was forced to put my laptop in a Dell Authorized service center just to get the dent repaired so that I can access my card reader. After receiving from the service center...
Complaint comments Read comments Complaint category Computers & Accessories

Dell — Non functioning of tablet dell venue 7

 rohitaash05 on Oct 25, 2015
Name: Rohit singh Address: Kamothe, Navi mumbai(Maharashtra) This complain is about the Tablet dell venue 7 I purchased in may, 2015 but on 24 october that tablet has stopped to function. I request to kindly provide me with the required solution....
Complaint comments Read comments Complaint category Electronics & Appliances

Dell — Inefficient Technical Support

 abhishek711 on Oct 24, 2015
Date of incident : 19 Oct My complaint no: #1648726-9337028# I was having issue that my laptop will shut down automatically after some time. For this, windows cd was sent to me but I have been contacting the guy for 4 days and he is not responding at all. And whenever I say I want to make a complaint against the guy, they hung the phone on me. I want to make a complaint against the guy who is handling this issue and immediate resolution of my issue...
Complaint comments Read comments Complaint category Laptops / Notebooks

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