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Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1-800-4254026
 1-800-425-8045
 +91 80 2506 8026
 
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Dell Complaints & Reviews

Dell - physical damage repair request

User
 Shahadat Ali Idrisi on Dec 17, 2014
Dear sir, i have purchased Inspiron 15 (3521) Service Tag : G7K8DW1 Express Service Code : 35285764177 on 15/01/2014 with invoice no. 32594 So please repair my laptop. Thank you. Abdul Alim e-mail_id : abdulaleem1990@gmail.com contact No1. 9838170517(Abdul Alim) contact No2. 9454111878(Shahadat Ali)...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - My speakers are damaged within 2 months and they are not ready to replace them under warranty

User
 ajith269 on Dec 17, 2014
I purchased a Dell refurbished laptop in oct 2014. My internal speakers stopped working from past few days. When contacted Dell Customer service, i was told that the internal speakers were damaged and they cannot replace it under warranty since i used third party software in my laptop. They said i'm using a blacklisted software(VLC media player) in my laptop so they cannot replace the speakers. But my concern was they have never mentioned VLC media player as a blacklisted software anywhere in their website. They gave me a link showing that warranty will not be covered if we use any third party software....
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - dell laptop stops working once the warranty period is over

User
 PLS on Dec 17, 2014
I am dell laptop user. I brought new laptop in june 2013 and as soon as warranty period of 1 year is over the battery is gone, not working any more. Dell people are blaming me that i m not using it properly if this was the case then why within 1 year laptop was working fine and as soon as warranty period is over the battery got damage. I stay in hostel many students in my hostel are using dell and had got lot of complaints compared to HP and any other brand....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - New tablet Dell venue 8 is not working in one month..shame to Dell !!

User
 deepu888888 on Dec 16, 2014
The brand new DELL Venue8 tablet with wifi + 3G, received on 4th November 2014, from compuindia.com [ so called on line Dell suppliers ] is not working .The Tablet is not switching on even it is fully charged. !!! Order details :Invoice date : 3rd November 2014, Invoice number : 500049741 Order Date : 1st November 2014, Order Number : 300089561, Product SKU: DV8A232iB3G It is shocking, how the new tablet has gone wrong in 1 month, though it is handled with great care !!! Is comupindia selling second hand Dell tablets? After noticing the problem I contacted the customer support group and...
Complaint comments Read comments Complaint category Mobile Service Providers

Dell - Dell laptop complaint not being resolved and got bad reception from service centre

User
 Athul.A on Dec 15, 2014
I had registered a complaint with my Dell laptop and the problem was not resolved while I had the warranty. Now the Dell customer service is telling that i have to pay Rs.1400 for solving my laptop problem. They are telling that they closed my case already and so it wont come under warranty. But I am still having the same problem from the last 5 months...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - camera and keyboard not working properly

User
 harish gangwani on Dec 15, 2014
Dear Team, I have but my dell inspiron 15 (3521)laptop dated 18/04/2014 from your outlet M/s Guru daya info system, jabalpur(mp), now from last 1 month i am facing problem with this model, keyboard and camra is not working properly. kindly resolve my above mentioned problem as soon as possible. Regards harish gangwani 09827741413 nirmal bhawan, ward no 11 jwalamukhi, sihora, jabalpur(mp)...
Complaint comments Read comments Complaint category Computer Hardware

Dell - REGARDING EXTENTION OF BENEFIT OF WARRANTY AND GIFT VOUCHER IN LIEU OF EXTRA PAYMENT OF Rs.1499

User
 PRAFULLA KU. MOHAPATRA on Dec 14, 2014
we have complied all requirements as led down under your scheme"CELEBRATE DELL SE"for extention of warranty period and gift voucher and Rs.1499 has been deposited on 12.10.2014 under debit card which has already been accepted by your company, but till date no sms or e-mail has been received. Please intimate the steps taken by your company to that effect through e-mail...
Complaint comments Read comments Complaint category Desktop Computers

Dell - Related to Battery and Charger

User
 mdirshad726 on Dec 14, 2014
when i connect charger to laptop then this msg is display. " the AC power adapter type can not be determined. your system will operate slower and battery will not charge. this problem might be solved by; 1) ensure the plug is inserted completely for best system operation. 2) connect a dell 90 watt AC adapter or higher. i always insert plug properly but again same message display....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Casual response & delaying delivery

User
 Sathya Prakash Dhandayutham on Dec 13, 2014
I ordered a Dell PC Inspiron 3647 on 7th December 2014 (PC literacy week). I exchanged my old computer and ordered the above mentioned product. The Dell exclusive store in Velachery, Chennai was the store who accepted my old PC for 2500 rupees. They told me that EMI conversion program was not working from Saturday 6th December and I can only swipe my credit card after EMI conversion can be readied. Hence I paid an amount of 4440 rupees to fix the order. From 6th to 13th, I'm calling daily to enquire about purchase, only to find the cashier/manager telling all the excuses like, they...
Complaint comments Read comments Complaint category Desktop Computers

Dell - laptop backspace key not working

User
 khemcharan on Dec 12, 2014
Dear sir, this is to inform you that my laptop backspace key is not working since last two months am wisit at your service sentre they are saying do compliant on line. kindly repair my key board/change as you know well and do the needful. Thanking you, Kuldeep panwar 9555993636 9997840508...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - mother board issue even after replacing it of notebook inspiron

User
 tan1994 on Dec 11, 2014
In my warranty period I had visited dell andheri service center when my system was not starting and so the motherboard had to be replaced.But after a month again my system stopped working and after diagnosis in andheri service center only they told me its a motherboard issue.First they took Rs 1300 for diagnosis and now asking for Rs 13000 just to replace motherboard without giving me the old motherboard back.Plus they are unable to answer why it is happening so .Since my laptop is i7 core and 8gb ram how do I know that my laptop's original parts are intact.I have no trust in DELL now.PLease respond...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - DEFECTIVE PIECES CONSECUTIVELY 3 TIMES AND UNRESPONSIVE STAFF

User
 sonali0795@gmail.com on Dec 11, 2014
I URCHASED A DELL LAPTOP ONE AND A HALF MONTH AGO AND IT WAS FOUND TO DEFECTIVE. I SOMEHOW MANAGED TO GET MY MONEY BACK. I BOUGHT ANOTHER DELL LAPTOP AND IT WAS ALSO FOUND TO BE DEFETIVE. THE COMPANY FIRST TRY TO RESOLVE THE PROBLEM AND BUT WHEN ALL INTERNAL PARTS WERE FOUND TO BE DEFECTIVE THEY REPLACED IT. I GOT MY REPLACED DELL LAPTOP AFTER A MONTH AND IT AGAIN HAS SAME DEFAULT AS THE EARLIER ONE. CONSECUTIVELY I GOT THREE DELL DEFECTIVE LAPTOPS. THIS RESULTED IN GREAT LOSS OF MY STUDIES. SO NOW I WANT TO FILE A CASE AGAINST DELL IN CONSUMER COURT AND WANT ALL COMPESTATIONS...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - No diplay

User
 Anamika Computer on Dec 10, 2014
Sir, my dell Desktop Systems Power On But No Display, No Key Board & Mouse Light On, Dell Inspiron 3647 Servies Tag- 30nv022 Ex.S.Tag- 6570424586 Mfg Date- 20140820 Sale Date- 08/10/2014 Address:- Rejerv Police Line, Block No-D, Quator No-2, Mob- 9829912120, 9309090608 Email Id- sunidhi1535@yahoo.com...
Complaint comments Read comments [1] Complaint category Desktop Computers

Dell - supplied the faulty laptop Dell Latitude 3440

User
 arvindsharma23 on Dec 10, 2014
We purchase the Dell Latitude 3440 pre-install windows laptop (service Tag No. 41QT712) from “Transtek Infoways Pvt. Ltd., New Delhi” vide Inv. No. TTEK\DEL\14-15\1456 on 29 Sept, 2014 with 3 year onsite warranty (warranty code is CAL003W72118S8IN9. I am attaching herewith the inv. Scan copy Inv RP Laptop.jpg for your kind reference. When We Call the Dell at the DELL customer support no. 1800 425 8045, then Dell technical support executive attend the call and try to resolve the problem telephonically at-least 1 hrs. Then he told to remove the HDD from laptop and take backup and restore the...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - refurbished part is given even after paying

User
 Kanchan Kumar Agarwal on Dec 9, 2014
My dell laptop speakers were giving distorted sound. I called to dell technical support. My laptop has the warranty till December 2015. But dell technician told me that because I have VLC player installed in my laptop so that's why my laptop speakers have gone bad. Dell technical person told that dell will not replace speaker under warranty because I have VLC player in my laptop. Even paying about 10, 000/- rupees for warranty already I agreed to pay for speakers. But next day Dell sales team called and told that they will only give refurbished speakers even after paying the amount. When I told...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Total Laptop Problem in New Laptop

User
 sohamsoft on Dec 9, 2014
I Purchased a New Laptop 2months back, I have problem blue screen issue from same day, I contacted the service centre in secunderabad, they checked and confirmed there was hard error, so suggested for replacement then I contacted vendor for replacement but they said, raise complaint in customer care they will replace the device, on next day I contacted and spoke to customer care, they I asked them to replace the device, but they checked and said that the problem was solved, but the issue was not solved I face the same blue screen errors regularly, recently on 04/12/14 again I contacted customer...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - NON RECEIPT OF THE DELL OFFER

User
 juin on Dec 6, 2014
I HAD PURCHASED A DELL LAPTOP ON 10/10/2014 AND THE NO IS 4NC 9812. AS PER THE OFFER GIVEN TO ME I HAD MADE A PAYMENT OF RS 1499 ON 14 TH OCTOBER. I AM REALLY FRUSTRATED BECAUSE NEITHER HAVE I RECEIVED THE CONFIRMATION REGARDING THE PAYMENT AND NEITHER THE GIFT VOUCHER. I HAVE BEEN CONTACTING YOUR DIFFERENT PERSONALS THROUGH EMAILS AND OVER PHONE . I HAVE SENT EMAILS TO enquiries@celebratedellse.com, support1@gift.big.com, binduj@dell.com.ON 21ST OCTOBER, 2ND NOVEMBER, 3RD NOVEMBER . NOT ONLY THAT I HAVE CONTACTED OVER PH . A NUMBER OF TIMES . LATTEST I HAVE SENT AN EMAIL ON 29TH NOVEMBER OF THE...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Faulty Dell System sold

User
 garg.gaurav83 on Dec 6, 2014
A faulty dell System is sold to me and when I complaint about it, It is said that the there is no manufacturing fault and vendor provide you corrupted OS. How what should I do, I need complete refund. Its really annoying. Due to nature of my job, I have to purchase a new system. Now this is a useless curse on me. Help me in getting refund....
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Vostor 2420 laptop :- While working its screen automatically blinks within a span of 15 mins

User
 k.manish on Dec 5, 2014
Sir, I have Dell Laptop Model No Vostro 2420, Service Tag S/No 6JDZGZ1 and Express Service code no 14233041325. While working its screen automatically blinks within a span of 15 mins. My Address is given below:-1/487, New Vidhyadhar Nagar, Jaipur (Raj) 302023. Mobile no : -09971007648 (Manish), 09694332528 (Akash) I request to you please solve my problem asap. Thanking you.....
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Power ON problem

User
 gunjab2 on Dec 3, 2014
Sir, I have Dell desktop Model No D06S, Reg Type D06S001, Service Tag S/No 15594Y1 and Express Service code no 2487937609. The Power ON problem of my pc. My Address is given below:- IT Cell Army Camp Ponda, Goa PIN-403401 Mob No 9730900444 May I request to you please solve my problem. Thanking you...
Complaint comments Read comments Complaint category Government Organizations

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