Dell Customer Care

Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1-800-4254026
1-800-425-8045
+91 80 2506 8026
Satisfactory Rating
1%
Complaints
1468
Resolved
20
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Dell Complaints & Reviews

Dell - Student offer

User
 Vnt kmr on Aug 4, 2015
I registered my device online and also registered for the STUDENT OFFER . i filled all the details required but still i have not received any notification . My CLAIM FOR THE STUDENT OFFER IS STILL UNDER PROCESS.. i have registered for students offer 2 WEEKS AGO but nothing happend..I also send a complain to the customer care through email but didnot received a reply yet.. plz see to it and solve my problem. my reference no: 090715-799552...
Complaint comments Read comments Complaint category Education

Dell - Product not delivered

User
 ferdi57 on Aug 4, 2015
Sir i have ordered for a laptop from a dealer in olx.com he told me it would be delivered by 1st august 2015 . And it still havent been delivered ther are always asking for extra money saying port charges, flight charges, landing charges and so on and i have paid the amount already but it still hasnt come . I have all the payment details n proof n also his contact no. With his sbi account details. They are still in contact but are asking formore money please solve this problem and ask them to return the money back or deliver the product without any more further payment. please do reply sir. thankyou....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Bluffing people by not fulfilling the offer and not even replying to customer calls (not even once!)

User
 Pineapple on Jul 31, 2015
I purchased a dell laptop while the dell back to college offer was on on the 16th of July . They sent a message stating the offer was from 4th of July till 30th of June( they have added an extra day to the calendar ) while their site still shows it is from 4th of July till 30th of July. since then I've been calling the customer service dept. regarding this particular offer. The executives are always busy and the programmed voice states it has noted down my no. and will call back. I've not received a single call from them plus I tried to contact the general customer care executives they said they...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - "unethical behaviour "

User
 Dhanancheyan on Jul 31, 2015
Hello Team, I am dhanacheyan from chennai. I have buyed new dell vostro 3546 laptop in chennai on 13 th june.While buying, the shopkeeper told there is a 3 in one printer offer on dell vostro upto 15 june. for that shopkeeper sent one mail with SA code to register and where to register.the details below. VOSTRO NOTEBOOK SUMMER DHAMAKA OFFER Offer Period- 8 th May- 15th June, 2015 Buy any Dell Vostro Notebook & get a Canon PIXMA MG 2570 All In One Printer for Rs. 499 only* url: www.dellvostro-offer.co.in I registered for that printer offer with my email-id: cc1cc2c@gmail.com. they...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - "unethical behaviour "

User
 Dhanancheyan on Jul 31, 2015
Hello Team,

I am dhanacheyan from chennai.

I have buyed new dell vostro 3546 laptop in chennai on 13 th june.While buying, the shopkeeper told there is a 3 in one printer offer on dell vostro upto 15 june. for that shopkeeper sent one mail with SA code to register and where to register.the details below.


VOSTRO NOTEBOOK SUMMER DHAMAKA OFFER
Offer Period- 8
th May- 15th June, 2015
Buy any Dell Vostro Notebook & get a Canon PIXMA MG 2570 All In
One Printer for Rs. 499 only*

url: www.dellvostro-offer.co.in...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Laptop Battery and chrger

User
 vikram saxena1965 on Jul 29, 2015
I have bought dell inspiron 3421 express service code - 43235420509 service tag no JV 193Z1 on 28 dec 14. I have lodged complaint vide complaint no - 9456039462 and again vide complaint no 914061581. 1)my complaint is still unresolved . 10 days back dell people have told me that they will be sending me damaged battery and damaged charger . Till day they have not send me charger and the damaged battery. They are not responding my mail too. secondly they have not undated my purchase date in there system, after talking to them for 48 mints and exchange of two mail i could warranty undated in their...
Complaint comments Read comments Complaint category Computer Hardware

Dell 3537 Laptop - Getting empty explorer. Exe dialogue box on startup

User
 Venkatasrikanth on Jul 28, 2015
When i am turning on my system it is getting am empty explorer. Exe dialogue box on startup please give me a proper suggestion and one of my friend suggested to delete load file in regedit if i did it, any problem for my registration. Please respond for my complaint....
Complaint comments Read comments Complaint category Computer Software

Dell - Faulty laptop by dell.

User
 srikantghosh on Jul 27, 2015
Purchased dell laptop in 15-2-2015 from kroma thane. Since then some otr the other problem is persisting. Towice they have chaned the motherboard ( once without even informing us), cchanged the battery and twice the hard drive. They also send the used hard drive in new pack as replacement. Requesting them to replace the faulty laptop they refuse. The service tag no 7KN0T02. The validation code is 70596. Please help....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Worst laptop, key borad and touch pad is not working. I am fed up with this laptop.

User
 123@laptop on Jul 25, 2015
I bought dell laptop 3542 15 inch, from the day one i had touch pad issue, touch pad is not working and always hang. I complaint so many time to dell site, they called me and told me to install this driver and many more. Till yet my problem is not solved. . . I am totally irritated with the service...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell Service Centre Patna - Took my hard drive with my personal information and data

User
 syed_sadique_hassan on Jul 23, 2015
Hello,

I am from patna, bihar .I had purchased dell xps l502x laptop in 2011.After 4 years the hard drive of my laptop has been crashed.Later I searched on internet regarding "dell service centre in Patna" and I found the link u"www.dellservicecentrepatna.in " address is "shop no.19, lochan enclave, doctors colony, kankarhbagh, Patna" which is an unauthorized service centre I came to know after 3 months of getting cheated by them . Even google locate its address and direction to reach there.The service centre is running In the name of dell service centre...
Complaint comments Read comments Complaint category Computer Hardware

Dell - Monitor Problem- Model- DELL IN2030M 20" W HD

User
 Pulak Dey on Jul 22, 2015
I purchased a computer monitor (Model- Dell IN2030M 20" W HD MONITOR) of your renowned computer manufacturer on 28.05.13 from Vedant Computers Sales Pvt Ltd (Add- 26 G.C Avenue, kolkata-700013, W.B) vide tax invoice no. VCSPL/03739/1314.Now from 19.07.15 the monitor is not working.After switching on UPS the monitor is not getting switched on.Perhaps no power is getting transmitted to monitor. I have already informed the case through India_Custcare@dell.com on 21.07.15 from where I have received a autogenerated acknowledgement assuring me to take up the case within 24 hours, but still now I have...
Complaint comments Read comments Complaint category Insurance

Dell - After buying a dell product ,if any problem comes will not support and they asked only problem should by us

User
 பார்த்த சாரதி on Jul 22, 2015
I have bought one dell 21.5 led monitor from amazon.in, When I opened that comes 4 inch blue color line will appers. But display glass is not damaged .only Behind of the glass blue color 4 inch line will come . After I contact some one cutomer care person (Gawthami T Dell | Technical Support Specialist). they should give one (Incident ID: 7528409) . with their asked monitor invoices copy and cleared front and back covered packing monitor photo and Which contains the problem in part of monitor photo and monitor serial no and bar code photo and I had send to above copies their before two...
Complaint comments Read comments Complaint category Computer Hardware

Dell - Laptop Keyboard Complaint

User
 RAJESH HARI on Jul 22, 2015
Dell laptop inspiron-15
Service tag: s/(N) c7pl612
Express service code: 26587629254

Sir,
The laptop keyboard doesn't work well.
I have to use separate keyboards for normal work.
I registered the complaint via toll free number for 6 times.
But till date, no actions taken by the authority.
I have to take legal actions if this continues.
Thanking you,
Rajesh. A
Sreehari, kadappakkada p.O., kollam, kerala, india

E-mail: rajeshhari1972@gmail.com
Mob. No: 9447453271...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Dell tablet does not get charged

User
 harina on Jul 21, 2015
I had purchased a Dell Tablet from Amazon Order Id 403-5803288-9977139 dated 29/3/15. The tablet has recurring problem of not getting charged. I had sent it to the Service center at Hyderabad TWICE and spent nearly one third of the amount paid for the tablet on just reaching the service center from my residence... yet no solution to the problem. I am now frustrated... how is it that the service center claims changing the mother board also and the problem persists... THE SERVICE CENTER : May Fair Complex, 1-6-303/34/1 sardar patel road, Secunderabad, 500003. Ph No. 040-40188285. Service...
Complaint comments Read comments Complaint category Electronics & Appliances

Dell - Warranty not updated

User
 nambu13 on Jul 20, 2015
I have brought a Dell Inspiron 15 3542 Laptop from compuindia.com The details below. Order No. 300066894 Order Date - July 18, 2014 12:31:07 PM IST Item Sku Qty Dell Inspiron 15 3542 Laptop 4th Gen Intel® Pentium® 3558U Windows 8.1 Single Language 4GB RAM 500GB HDD Intel® HD Graphics 15.6" HD LED Backlit Display Non Touch McAfee® Security Center 15 Months 1 Year Accidental Damages Service 3542P4500iB 1 Dell Essential Backpack ACCBAGT0010 1 Additional 2 Yrs. In-Home Warranty along with Accidental Damage Service & Premium Phone Support worth Rs. 13000/- now at WAR2YR0011 In...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Poor service by customer care of Dell

User
 drishti saini on Jul 20, 2015
I Drishti Saini, fed up of enquiring about getting my laptop repaired in the customer care centre of dell in SCO-99-100, 1st floor, sector-17 D, Chandigarh. It has been 2.5 weeks I gave it for hardware repair. Everytime I call they give me lame reasons. I am highly unsatisfied with the service. Please provide me with appropriate solution asap else I have to approach consumer court....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell Laptop Direct Purchase - Theft in running train 14236 barely bsb exp.

User
 Anand Kumar Keshari on Jul 19, 2015
I was travelling by the train on 18th July'2015 by 14236 Barely BSB Exp. from Lucknow to Varanasi in 3AC Coach - ABE Berth No- 15 And all the doors were locked of AC compartment, I went to toilet at 5:00 am on 19th July'2015 and my Laptop bag & other luggage was on my berth train was running very fast at that time, after 4-5 minutes I returned and saw that one door is open and my Laptop bag is missing. At that time train reached at Malipur Railway station.. And make a complain with TTE & did FIR at GRP Thana at Railway station Varanasi In my Laptop Bag items were - 1. Dell Vostro 2420...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Not proper response from dell back to college team

User
 Ada@0210 on Jul 19, 2015
Even after the payment the warranty is not extended and ear plugs are not delivered for my REF No. 170615-MZSUUSXEJL and service tag ST: H4TJF32
I have been kept in cc with the concerned team but no response yet.

Make sure the warranty is extended and ear plugs are delivered at proper address....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Not working of adapter

User
 anmolpaji on Jul 19, 2015
sir i purchased an original dell charger about 5-6 months ago.now i am facing a problem with that because it is not working properly which is causing problem for me.i hope you will listen to my complaint and will replace my charger as soon as possible....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Wireless mouse and keyboard is not working

User
 kramanuj04 on Jul 20, 2015
I have purchase wireless mouse and keyboard (Serial No. is CN-02T0G9-71616-43B-0VXY-A00 and Model- SK-9065) two months back from laptop services, kankarbagh, Patna. mouse is not working properly, I have changed battery also. pl. change my mouse only. thanks...
Complaint comments Read comments Complaint category Computers & Accessories

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