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Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1-800-4254026
 1-800-425-8045
 +91 80 2506 8026
 
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Dell Complaints & Reviews

Dell - Warranty period

User
 slnsc on Apr 27, 2015
I purchased Dell N/B 5447 INS 0627 Ci7 Red on March 01, 2015 at Lulu Hypermarket LLC, Muscat, Oman for my daughter Ramya Narasimhan. My daughter immediately registered the product and received a confirmation. My daughter is an intern at Kastuba Medical College Hospital, Manipal, Karnataka and started using the laptop there. The system crashed more than once in March end and when she contacted Dell support she was informed that the warranty expired on April 16, 2015. When I purchased the laptop in Muscat, Oman I was assured of international warranty of one year which is stamped on the invoice. I...
Complaint comments Read comments Complaint category Other

Dell - system starting issue

User
 pramodpatra on Apr 26, 2015
Dear Service team, I am facing starting issue in my dell PC. Since i have buyed it i have faced so many issues for which earlier also i had given complain. But now the system is not at all starting. Plz help me out as this system is only 1 year 10 month old....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Dell - seal already brokened

User
 esakki pandi p on Apr 26, 2015
Dear sir / madam, I am Esakki Pandi.P had purchased a new dell I 3543 Touch laptop on 21.04.2015 from BITMAP INFOMATIC DES shop in Jamnagar Gujarat. I had noticed that the seal is broken and another seal is placed on above it. I had asked the reason the dealer he told that it is done by dell company for installing software. I am not satisfied with this product. Kindly tell the process to change the laptop. Order:850683628 Service tag :24FF732 Regards&Thanks, P.Esakki Pandi 0963946903...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Display side open problem

User
 nedunchezhian j on Apr 25, 2015
Dear sir, I having Dell inspiron laptop My laptop display side lock open, there is not locking with their lock So kindly check and revert back. Service Tag: DR96QZ1 Express service code: 29946188557 Thanks & Regards J.Nedunchezhian Mobil: 9790892641 Email: j.nedunchezhian@gmail.com...
Complaint comments Read comments Complaint category Computer Hardware

Dell - Automatic turn off

User
 Raviteja Peri on Apr 24, 2015
Hello sir, I am Mr Ravi Teja from Visakhapatnam. I have recently bought a dell laptop at Rednam ArcadeArcade, Jail Road, Ram Nagar, Visakhapatnam dated on Jan 27 2015. The problem with my laptop is that whenever I used to move the laptop or just touch the laptop under the surface its getting switched off automatically.My laptop model is Inspiron 15 series express service code is 33735798902 and service tag is FHXF912. My house address is 49-47-14/5, Flat no 106, Ramya Sadan apartments, near Chinnoor Masjid, Nggo's Colony, Shantipuram, Visakhapatnam.Please solve this problem as soon as possible...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - System totally dead

User
 manojpklm on Apr 22, 2015
Our Desktop computer totally dead. When i switch on the system not respond. The power switch light, SMPS light not display and not work smps fan.Model no-Dell Vostro-3800 series.Service Tag-9y2jg32Express service-21651157550mfg date-20141122...
Complaint comments Read comments Complaint category Desktop Computers

Dell - Soundcomeswhen I open and close the lid

User
 mann1987 on Apr 22, 2015
I have problem my dell laptop bought in september, 2014 end. The laptop has accidental damage, complete care and next day onsite warranty for one year. I use it for educational purposes.Open it in morning once and close it in afternoon. Now you tell me how can there be any wear and tear with this new laptop. If my laptop would have been 2 years old then i would have agreed to it. But it was bought in september 2014. And now it is April 2015. And with my usage I think hardly any wear and tear comes to the laptop. Now when I complained about a sound coming from right sound of my laptop near the hinges...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Unprofessional Service engineer in Dell Service Center!

User
 Ran2015 on Apr 21, 2015
Hi, I have Dell Inspiron model which does have keyboard damaged and need to be repaired. I approached Dell Showroom and followed their service center to deal with the issues at Nehru place, New Delhi. I met the service engineer person and got very worse client handling or unprofessional experience by the service engineer. Will be sharing his details which he barked in louder conversation and heavy argument. Even he were not ready to listen and analyse the problem on prompt. I made a vocal complaint against him to Showroom manager . But not sure weather the service engineer would be lessoned or its...
Complaint comments Read comments Complaint category Computer Hardware

Dell - line on screen always

User
 nksoni81 on Apr 21, 2015
Dear Sir i bought a Dell laptop from Bright Computer SCO 100-101, Sector 34-A, Chandigarh, Vide b.no. 1578 dated 25.06.2014 but now line on screen is showing always. Kindly solve my problem. Thanks Soni Chain & Jewellery SCO 23, First floor, Sector 23-C, Chandigarh Pin Code-160023 Mobile: 8968771000 email: nksoni81@gmail.com...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Numerous Problems with my Dell Inspiron 15R.

User
 K CHAKRABORTY on Apr 20, 2015
My Dell Inspiron 15R is troubling me a lot. First of all my PC is not going to 'sleep' mode rather it's shuting down. One USB port is not working. My bluetooth is not connecting with other devices and above all is that my PC is taking a lot of time to boot up(start). I am very Upset with the PC as I had already formated my PC only 8 months ago i.e. in the month of August. Again I am suffering with a lot of problems in my Dell Inspiron 15R. Please do something about it....
Complaint comments Read comments Complaint category Electronics & Appliances

Dell - Fraudulent

User
 Koushik Chandak on Apr 20, 2015
I received a call from phone number 7859851790 Saying dey r speaking from the dell cellular company.. I palaced an order for a phone which dey basically explained... But when i received the parcel... It was total fraud and i received a hanuman locket.. When i try to reached them... Firstly they were not listening.. and dey have niw stopped answering to the calls... I said dem to take back dere parcel and handover my rupees 3500 to me.. But no response... I wajt a solution to it as fast as possible...
Complaint comments Read comments Complaint category Mobile Handsets

Dell - h key is not working in my keyboard

User
 manoj balwani on Apr 20, 2015
when i start computer h key is automatically clicked like hhhhhhhhhhhh... and when i open a document h key is not working in my keyboard and shift Y is also not working in my keyboard i purchased a desktop dell inspiron pc date : 28/01/2015 with warranty so kindly resolve my problem ... Keyboard detalis : CN-OGVWNX-71616--46K-OZDA-AOO DP/N OGVWNX ServiceTag - 4B9S022 Address: Manoj Balwani Shop - Master Computers Abhinandan colony, near tempo stand, sai mandir road opp. nandu kirana Mandsaur Cont. 9993211044...
Complaint comments Read comments Complaint category Computer Hardware

Dell - Hard Disk Not Deducted....

User
 AR1114 on Apr 19, 2015
Dell Inspiron One 2320 all in one pc... Service TAG - 4YDDBQ1 Express Service Code - 10785436057 Purchased Date 06 03 2013 From Computer Waves, Chennai. its under warranty... pls kindly attend and solve the problem... Address Mr. Abirami Ramanathan No.24, Judge Jumbulingam Road, Mylapore, Chennai - 600 004 Mobile no. 9840775755...
Complaint comments Read comments Complaint category Desktop Computers

Dell - Irresponsible way of handling customer grievances

User
 Charishma on Apr 19, 2015
I bought a Dell inspiron laptop which was a defected piece which the Dell Store in Nehru Place Delhi had sold to me on 9/04/2015 and I started using it on the 17/04/2015 when I found out that it was defected. I visited the service center who said that the hardware is spoilt and it doesn't support some graphic software such as autocadd which the sale staff misinformed me about during purchase. And now I want my money refunded as I don't want the product anymore but the customer service people are not willing to help me out at all. I believe that while purchasing the laptop, the Dell Sales...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Dell Venue Pro 8 with 3G

User
 Balajir16 on Apr 15, 2015
I bought this Dell Tab on Snapdeal with service Tag 8PN2S02. Since its purchase in December 2014, it had spent most of the time at the Dell Service centre. They had a problem with the battery and then the motherboard. Dell service centre changed both of them in two different visits to Srvc Centre. When they returne it I had to re-install the softwares (Windows + MsOffc + Mcafee) spending lot of time with the software company customer services. The problem persisted with the SIM slot not recognizing the SIM card and there was some kind of loose contact which caused unstable environment (could see...
Complaint comments Read comments Complaint category Electronics & Appliances

Dell - Laptop accessories not being covered even under support

User
 Ahmads on Apr 14, 2015
My laptop dell Inspiron 7420 is having faulty hinge for which I visited your service Center in February 2015. My express service code being 32764337749. Since then I have been constantly trying to get the part replaced but the only answer I get is the part is not available. Today they asked me to get it done from other providers which is highly unprofessional on the part of a company which has agreed to providing support for three years. If such a reputed company can't provide their own accessories then it's really going to make us think twice before purchasing any other goods from this company...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - performance issue

User
 Praveen Vuradi on Apr 13, 2015
I have purchased dell inspiron 5537 laptop with i7 processor touch. from purchase day onwords laptop dosent give performance. After that daily am getting one by one issue and I used call to dell customer service daily. But problem was not cleared till now. And they are changed all parts in laptop except hard disk and outer casing. But still problem not solving. System working very poor speed compare to another i3 laptops. Meanwhile for name it as i7 but working i3 laptop....
Complaint comments Read comments Complaint category Computers & Accessories

Dell - irresponsible customer support

User
 Reddy V on Apr 12, 2015
Dear Dell, I recently purchased a Dell laptop, this is my second Dell laptop purchase in India (purchase number 300131204); with this laptop complementary 20 GB Drop box installer was given to me. But the installer is not functioning. I contacted Dell support some were rude and others kept on passing my call to different departments. The single reason I bought Dell is for its reputation to support customers. But I am wrong. If it is a kind of fun for your people to waste customers time doing this silly stuff, will be totally wrong....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Regarding 5% cash back offer on card payment

User
 manish khaladkar on Apr 11, 2015
Hello Sir, I Manish Khaladkar purchased DELL-3542 laptop on 25 October, 2014 from DELL Store Tilak Road, Pune -411030. That time as per you suggestion I have make my payment by SBI card. The offer is 5% cashback on total bill amount within 45 days. But still I don't get any money back. For same reason I have visited DELL store Tilak Road that time they gave me one contact and said I can get offer from that. But that number is not responsive means when I called they said this is not any DELL related. Contact given : Hamsaveni Raghunathan 044-49057576 So sir I am requesting to...
Complaint comments Read comments Complaint category Credit Cards

Dell - Portable hard drive not working since purchased

User
 Pramodpatel78 on Apr 9, 2015
Hi, I purchased DELL portable hard drive on March 2014 since then it gives me lots of trouble, it went for service station several times but not fixed, my latest complain number: 893623478 which is also not closed Now while calling dell for this issue they told that warranty on hard drive is over, Now I have to go to consumer court to file complain against DELL for their irresponsible behaviour. Specification of the Hard Drive as follows P/N no. 1F5AP4-500 S/N no. NA53HYF5...
Complaint comments Read comments Complaint category Electronics & Appliances

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