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Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1-800-4254026
 1-800-425-8045
 +91 80 2506 8026
 
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Dell Complaints & Reviews

Dell - not recieved my diwali vouchers

User
 shubhiparihar on Feb 28, 2015
i havent recieved my diwali vouchers yet.I made that 1499rs payment for warranty extension too.i was supposed to get my jabong e-vouchers after that payment. I am very dissapointed with the del services. Kindly stick to your words and keep some respect e-mail our gift voucher asap. I am expecting some professionalism from you people. billed in the name of...
Complaint comments Read comments Complaint category Desktop Computers

Dell - dell not updating my warranty of product

User
 sanjaay singh on Feb 28, 2015
I bought a laptop of rs42000 and when I called dell for technical support they have said that this laptop is not in warranty and they are asking me to get in touch with the merchant.merchant is asking me to gegetgeget in touch with dell.I don't know where should i talk.my 40000 is it a waste.plz help....
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - search bar not functioning and right arrow key not working

User
 chinta1986 on Feb 27, 2015
sir, my dell laptop having model no.-dell inspiron 3521 laptop and service code no.-14591560213 has some problem like the search bar autometically opened and also a lot of file opened at a time. The right arrow key is not working. So, kindly be action taken immidiately. contact mobile no.-09778780304...
Complaint comments Read comments [1] Complaint category Computer Software

Dell - Delay in Receiving Promotional Offers

User
 KRISHNA KUMAR.N on Feb 26, 2015
Sir, I have purchased an Inspiron Dell Laptop 3442 (13 4th/4/500/2gr/14/win8 on 25th July, 2014 from Forerun Computers and systems Pvt. Ltd. Ernakulam, Kerala, having a promotional offers, (1) Two years extended warranty (2) Rs. 1500/- gift voucher and (3) one free Head phone on sending a Demand Draft of Rs. 1299/- in favour Dell India Private Limited. I have sent all the documents along with the demand Draft to Dell India Limited on 29th July, 2014. But till this time I have not received any of the above item and no information regarding the delay in receiving the offers. So, I humbly request...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - REPAIIRING OF COMPUTER

User
 venky1966 on Feb 21, 2015
MY DAUGHTER IS STUDYING IN MUMBAI, AND I HAD PURCHASED A LAPTOP 3542 Sr no 7ZL0D12, IN JAN2015.THE LAPTOP STOPPED FUNCTIONING ON 20/2/15, WE APPROACHED THE TOLL FREE WE WERE TOLD THAT IT WILL TAKE 4DAYS FOR A VISIT BY ENGG AND ANOTHER FEW DAYS, FOR ANY PRODUCT REPLACEMENT.WE WERE ASKED TO APPROACH THE NEAREST, DELL CENTRE FOR EARLY ACTION .MY DAUGHTER APPROACHED DELL CENTRE IN ANDHERI AND THEY ARE ALSO NOT TAKING THE MATTER SERIOUSLY AND THEY HAD PROMISED ANOTHER 4DAYS FOR GETTING THE LAPTOP REPAIRED .MY DAUGHTER IS HAVING EXAMS AND WITHOUT THE LAPTOP HER CARRER IS AT STAKE .I REQUEST DELL TO MAINTAIN...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - LED replacement problem

User
 Tayal Sons on Feb 21, 2015
Sir As we have lodged complaint of dell led 22'' many times. But nobody is responding for replacement. We have asked to your technical support at toll free number. But it has spent 10 days and our computer is not working due to fault in LED. They are delaying. Please advise how to work at computer without LED ?...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - FRAUD COMPLIMENTARY GIFT OFFERED BY DELL ON PURCHASE OF LAPTOP

User
 Devashree1204 on Feb 19, 2015
This is regarding the DELL order id with details as follows: Order ID: 5600045892 Dated: 01 Nov 2014 Billed To : Devasheesh Roy 414/105, Sarai Mali Khan, Chowk, lucknow Lucknow, Uttar Pradesh, 226003 India T: 8585979177 During Diwali offers Dell advertised for extra payment of Rs 1499 to extend the validity period by two years as well as provide a gift voucher worth Rs. 3000 which was supposed to be claimed from the date of order received. The voucher coupon worth Rs 3000 details was mailed to me a day later, with details of using it within a time period of 4 months . However when...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Graphics problem on battery mode

User
 Saransh Saigal on Feb 19, 2015
Sir, myself Saransh Saigal, student of Bachelors of Architecture. I am facing problem in my dell inspiron 3537, purchased on 3rd Jan 2014, specs- 1TB, 6GB RAM, 2GB GRAPHICS AMD RADEON 8670M. Whenever i used to do work on any graphical and 3D application the task is not performed smoothly on my laptop even if I play game on it. When the laptop is in battery mode i see lag (the application seems to be hang) not work smoothly and as soon as i connect the power source the laptop performs normally with issue all tasks goes on smoothly. I checked my whole laptop and done the whole diagnostics of my laptop...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - laptop replacement issue

User
 shaansharma19921 on Feb 19, 2015
sir, dell is not replacing my laptop. i have bought a new dell laptop of 48, 900. but there is problem of pixel and heating problem in it. This problem is occuring from 2nd day of buying date. so dell said to me that they could replace . but they couldn't replace my same laptop model 5547. they are offering me another laptop of low cost. and also they are not refund my full money....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Very Poor after sale service

User
 baluayyar on Feb 19, 2015
Dear sir, I am a retired Professor from Anna University, Chennai. I purchased a DELL'S VOSTRO lap tap IN EARLY 2013.( With 3 yrs. extented warranty ). Within a span of 2 years the lap top started giving problems, For instance If I type my name Balasuramanian, , it would appear as balamaniansubra. on the screen. The internal speakers don't work. The service centers are awfully bad though I have taken AMC. ( very Poor after sale service for Dell in chennai ). I would be grateful to you if you could send some one from your service center . Thanking you is. PROF.V.S BALASUBRAMANIAN...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - optical lapptop mouse pad is not working

User
 Imperial Edusystems Private Limited on Feb 19, 2015
Dear SIr The DELL-VOSTRO Laptop with bundled Ubuntu offer that i have purchased 2 months back via Amazon is showing problem and the optical mouse pad is not working at all, may i know how and when the issue will get resolved Regards Purna chandra Pradhan...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - dell inspiron 15 3521

User
 susheenthiran on Feb 17, 2015
i have brought dell inspiron 15 3521 in 18-7-2013 at 12:00 Hrs. with 1 year complete cover warranty. Its seems to function good till 1 and half years and after the warranty period i got some booting problem. when i went for service they notify me this model is an inbuilt processor with the motherboard and it need to be total replacement. is that the worth for Rs. 35, 600. please rectify this problem and my number is 9488604288...
Complaint comments Read comments Complaint category Products & Services

Dell - Regarding Keyboard

User
 barigaon on Feb 16, 2015
Sir/Madam It is inform you that my dell laptop have some problem, that the screen have one item at the top left corner already select. When I can open an icon like my computer or one folder that time the select item(left corner) is opened. What is the solution please solve that. My service tag no is 1WKH012...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - i am not yet receiving any mail

User
 toton368 on Feb 13, 2015
my monitor was in problem so i logged a complain with complain id 906985208.it had replaced on7th February at 5.55 p.m i received the monitor but the replaced monitor had no serial no in its back side so next i log a complain dell customer gave me the same complain id that is 906985208 and told me that your problem would resolve after verifying our back end depertment it would take 24 to 48 hours and you will get a mail from our back end depertment .but i am not yet getting any mail from your side i am now being frustrated because the replaced monitor is also 2 years old from my problem monitor...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - restore my pc by remote access

User
 rithvik kanth on Feb 11, 2015
hello i am Rithvik .k i bought a dell laptop in india one year back from a dell show room now the laptop is in united states of america and pc got effected with virus and want to restore it back as factory settings i mean clean everything format . by remote access...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell India Pvt. Ltd - Regarding parts from Dell

User
 Partha S Mahapatra on Feb 11, 2015
I have a Dell Latitude Laptop. I was raise a request for quote for Bezel Back cover and engineer visit on 1st December 2014. After some many times follow up at last I got the quotation. Once I got the quote I made the PO and did online Payment on 4th January 2015. And a attachment of PO and payment details I sent to dell. After that I followed up with dell by call and mail.

Today we reached on 11th February 2015. I am not getting a single response from Dell. I have never expected this type of poor and worst services from Dell. Though I have refer buying products from Dell to so many...
Complaint comments Read comments Complaint category Computer Hardware

Dell - Battery

User
 jaynarkhede on Feb 10, 2015
I have purchased dell battery in 2014. It was working fine but as soon as the warranty is about to expire my battery is not charging. I need to apply a supply all time :( Is it that your product doesn't work as soon as the warranty is about to over? i need a replacement of it.....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Not getting gift voucher

User
 deepak793443 on Feb 10, 2015
Sir
I have purchased a laptop vestro 3560 on 31 oct 2014 from shradha computers gurgaon haryana via invoice no scp/14-15/1329, on that time there is a promotional offer of rs 3000.00 gift voucher as told by the shop .Number of tomes i contact to the shop as well as your customer support but no one has help so please do needful so that i have faith in dell for any future purchase .
Thanking you...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - asking for money refund or complete replacement of the product

User
 satyendra_verma on Feb 9, 2015
sir/madam Iam satyendra kumar verma.I have purchased a Dell laptop inspiron 3542 core i3, ubuntu based. from ghaziabad on 27/12/2014. service tag number is.1JXJB12 Express service code is 3381967766 i was having issues with the Display of the laptop regarding which i have first made a complaint to dell on 21/01/0215. Then on wards for three weeks a lot of troubleshooting has done but the problem remains unresolved. following parts have been replaced during troubleshooting process: 1) MOTHERBOARD 2) LCD cables both left and right side. 3) DAUGHTER BOARD 4) Right hand side USB portion but...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Non repairable products Dell Laptop

User
 aman_netmax on Feb 7, 2015
Bad News 4m Dell Company, Fed up from Dell Laptop Service, Waiting since last 4 months. Must Read, Like and Share it Plz Don't Buy any Dell Laptop, Company has not parts availability to repair its products Buy any other brand laptop never Dell, Its Second Time i am facing problem with dell laptop and have given to service center in Nov 2014 till now i didn't receive it. Company said that mother board is not available so you have to wait or if it doesn't then we will refund your money. But my laptop is wastage if product is not avalable...
Complaint comments Read comments Complaint category Electronics & Appliances

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