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Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1-800-4254026
 1-800-425-8045
 +91 80 2506 8026
 
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Dell Complaints & Reviews

Dell - Laptop Screen Not replace for 3 month after payment of money

User
 meelan on Jan 30, 2015
I have purchased a laptop from USA Inspiron 15 3000 series in Sept 2014, the service tag number is 2B3Y512 . During October i had to move to india permanently and my screen got damaged . The US Customer care had asked me to move the service tag to India and i moved the service tag number to India. Now the indian customer care asked Rs.7000/- Indian Dell customer care asked to make a payment of Rs.7000/- and i paid the amount on 12th November 2014 for the repair of the laptop screen. Last 2 months the customer care told that the replacement will come from Malayasia and will be available in first...
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Dell - AMC Warranty not updated on your records

User
 Rama P on Jan 30, 2015
I had purchased an Extended warranty from Mr. Soumick Majumber, your sales staff on 28.11.14 and have made an NEFT transfer on the same day and on 04.12.14 you have sent me an Order confirmation for the 2yr AMC. Today when I called the technical support they refused to help saying that I am out of warranty. When I contacted soumick he lethargically says he forgot to update and wants a week time which means until then my problem will not be resolved. This is not the first time I face this issue regarding warranty last it was snehal Ajani and this time too she is the culprit. As her name only...
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Dell - Non receipt of promotional gift

User
 mudit55 on Jan 29, 2015
I have purchased a dell laptop on 25th December 2014 under the promotional offer that i will get free portable bluetooth speaker worth Rs. 4000 to 5000 from Dell but till date i have not received any such gift nor any information from dell for the same, also as assured by the dealer that i will get an email from dell which also i didnt received . Upon followup with dell they keep tranfering the call to different departments and act as if they dont know anything about it.


Please resolve the same.


The laptop was purchased in the name of Mudit Goyal
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Instant shutdown

User
 kssaranya.kssaru@gmail.com on Jan 28, 2015
I bought Dell Inspiron 15 3000 series laptop on 24.10.2014 . From the third day onwards it shutdown suddenly, while working on the laptop.We took the laptop to the place where it has been bought.Three times they tried to solve this issue, but still it remains the same.we bought the laptop from Alphanet Lap world Cherthala, Alappuzha, Kerala. Please give a solution to my problem.My email- kssaranya.kssaru@gmail.com....
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Dell - Regarding system sound problem

User
 mukesh kumwat on Jan 28, 2015
I have a Dell Inspiron 55SKD02 laptop which are having the following problems. 1. Speakers not working. I tried calling Dell customer service and complied with all the formalities. An engineer also visited but could not fix the problem. It has been 4 days since the engineer visited and there is no respond from the company since then . laptop is in the warranty period of 2 year...
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Dell - non receipt of Power Cable

User
 sujan hazra on Jan 27, 2015
Dear Sir, I have purchased a Set of Computer alongwith a DELL Monitor with led of 54.6 CM (S224OL) from Windows World of Baruipur, Brickfield Road, Kolkata - 700144. Unfortunately, we are astonished that POWER CABLE has not been found in the box, though it is written in the contents in the front portion of the box. It is really unexpected from you like renouned company.I am sorry to say that this incident has made a bad impression of your company in my mind as i fail to start my DELL monitor today as well as become deprived from watching new. I think you will take an appropriate measure...
Complaint comments Read comments [1] Complaint category Computers & Accessories

Dell - warranty expire after TAG transfer

User
 AniketSingh on Jan 27, 2015
Dear sir, I have bought a dell laptop Inspiron 15 (3521) Service Tag: 4SR73X1 | Express Service Code: 10445863573 from USA by amazon.com. It's warranty was showing 25 may 2015 from last 15 month. When i got a problem in my laptop keyboard then i contact to dell customer support. They told if you want my support in india then transfer the ownership to India. After trying from last five month finally they transfer the ownership in 13 january 2015. But my laptop warranty is now showing expired after transfer the ownership.Even My Dell Software which is pre-installed in my laptop which...
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Dell - tag transfer

User
 A JiTh S Ksd on Jan 27, 2015
I have bought my dell laptop from Saudi Arabia with service tag BV2HQY1 (service code 25823244457). I have been requested to transfer my laptop tag from Saudi Arabia to India.I twice done the same proceedings.They told me that the transfer is done within 15-20 business days. But it is completed a one and half months.I called them foe several times but they didn't respond in a good way and i lost my warranty period.I have all the proofs with me. Thank You...
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Dell - Non receipt of 5% cashback on purchase of laptop

User
 drabhijitmitra on Jan 26, 2015
I have purchased a Lapatop ( Inspiron 15 3000 Series (Intel®) - 3542, Windows 8.1 Single Language (64Bit) EnglishInternet) vides Reference Number: IN0134-8728-02362 Order Date: 4 October 2014. I ahve made the payment through SBI debit card of Rs. 58, 390.00 (Rs 52, 133.93+ CVD Rs 6, 256.07). I am yet to freceive the 5% cash back to my account....
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Tablet dell 3000 not turning on

User
 Anish Thakur111 on Jan 25, 2015
my new tablet bought 1 month before is not turning on, ST No 1F64222, IMEI 862983024513156, please take it back and give my money back, i dont want to use such bad tablets, totally shit . Regards, ANISH THAKUR ADVOCATE, LL.M. 9459321520...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - problem in powering on laptop

User
 Rashi Chaudhary on Jan 25, 2015
I have dell VOSTRO 2520 laptop with service tag 1TX74Y1 and express service code 3986061769. there is problem in laptop during powering it on.plz resolve this problem as soon as possible it is in warrenty period. Rashi Chaudhary (amar singh ki kothi amar nagar near bus station raebareli -229001)...
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Dell - Asking for Reboot

User
 Vijay Prakash Mathur on Jan 24, 2015
Refer to the above subject for Dell Latitiude 3540 Purchased from Shweta Computers - Hyderabad Vide Invoice No. 06004 Dt.: 27.05.2014 From today morning when I am starting my computer its asking for reboot. And when we shut down and re start got same message. Please send some one for solutions. at following address Vijay Mathur Eicher Tractors 313, 3rd Floor, Minerva Complex, Opp. Mcdonalds, S.D.Road Secunderabad Phone No. 9542077077/9950212231...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - The Tribune Trust

User
 verma_lucky99 on Jan 23, 2015
Dell Optiplex 3010 Service tag no is .CV0X5Z1 and Express services Code no is .26788063357 front use port not working. Contact Person : Krishma Mani Contact No :9796680000 The Tribune Office Jammu E-mail it@tribunemail.com...
Complaint comments Read comments Complaint category Desktop Computers

Dell - Problem in switching on of Desktop computer

User
 santosh7135 on Jan 23, 2015
I have a dell desktop optiplex 9020 having Service tag No. DW6MQ12 and express Service tag: 30244225862. It shows problem in powering up whenever i try to switch it ON.It is still in warranty. Do the needful as it is hampering day to day office work....
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Dell - Studio 1555 not getting started showing 6 beeps

User
 Mazharmalagi on Jan 22, 2015
Dell Studio 1555 with express code 9786361320 and service tag no 4HV54BS, Its not under warranty Laptop is not getting started showing 6 beeps if i leave it beeping continuously it is getting started but not for long time & again if i want to start the laptop i have to undergo the same procedure, but when i talked with your customer care executive regarding the same he told me about some policy of your company that since it is not under warranty and the product is too old that your company doesn't have part to fix it up, so he suggested me to repair it up in some local vendor shop. But i have...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Regarding to my new laptop gift is free(25 desumber)

User
 vivekpahwa on Jan 21, 2015
डैल स्टोर मालिक ने कहा था की आप को लैपटॉप के साथ गिफ्ट मिले गा कंपनी की तरफ से पर अभी तक कोई रेस्पॉन्स नहीं आया है। कुछ दिन पहले आप की कंपनी की तरफ से एक कॉल आया था बंगलौर से की आप को ब्लूटूथ स्पीकर फ्री मिले है आप जा कर डैल स्टोर पर कॉन्टेक्ट...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Regarding warranty issue

User
 Ravi KANT Bhushan on Jan 20, 2015
Dear Sir/Madam I have purchased Dell Inspiron 15 3521 Laptop dated "24-MAY-2014" from retailer 'CHOKHANI COMPUTERS PVT. LTD.' at RANCHI, JHARKHAND. I was assured with "1 Year Complete Cover Warranty". But when i contacted to 'DELL Customer Support' regarding malfunction in the laptop on 15-JAN-2015, they told me that 'product support warranty has been expired and you need to Purchase additional warranty support'. Its only 8th month after purchesing the laptop, whay they are not giving the service....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Regarding warranty extension certificate of laptop

User
 Mohd Shahid Khan on Jan 20, 2015
Dear Sir/Madam, I have purchased dell laptop Inspirion 3537 laptop dated 27 Oct 2014. According to dell celebratedellse offer I will going to receives 3 years extended warranty after redemption of voucher on payment of Rs 1499. Than as per process I have redeemed the gift voucher on 13 Dec 2014 after I have mailed to concern person for warranty extension certificate on below mail ID’s bindu_J@dell.com support@giftbig.com support1@giftbig.com On making continuous follow up on the above mail ID, s they have assure me that the warranty extension will be send to your e mail id...
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Dell - monitor changed to generic non pnp monitor

User
 aaibaba0086 on Jan 18, 2015
I have dell inspiron 3521 whose service tag is FWJ62X1. From last few days i noticed that the brightness of my PC is not supporting the adjustment keys so i opened screen resolution and i saw PC monitor has changed to genetic nnon pnp monitor . please help me out. You can contact me over by mail : kotkarshashank@gmail.com...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - charger and adapter

User
 rajanu85 on Jan 17, 2015
I have dell inspiron 13 7000 2 in 1 laptop of model no 7347. Its service tag no is DZMW612 and express service code is 30452938886. I have lost my charger. I have been searching charger for last 15 days. Dell service centres have no idea about this.Please provide a charger....
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