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Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1800-425-4026
 1-800-425-8045
 +91 80 2506 8026
 
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Dell Complaints & Reviews

Dell - Drivers and Utilities CD not working

User
 aditya_mani on Apr 22, 2014
I purchased my Dell Inspiron Laptop 15R 5520 (Service Tag: HTSPVS1) 2 years ago. I reinstalled my Operating System 2 days ago and after that when I tried my 'Drivers and Utilities' CD, it wasn't working. This was the case even though I had just broken open the seal. When I called the customer care number, I was told that since the warranty expired, a new CD cannot be issued free of cost. The representative kept on reinforcing the theory that had i opened the seal and tried the CD a year ago, it would have worked, and that it stopped working because of the limited shelf life of the CD. Further,...
Complaint comments Read comments [1] Complaint category Computers & Accessories

Dell - order for Hard disc and ram

User
 ace hospital pune on Apr 18, 2014
sir, this is with ref to your quote no. 26615214 and265772757 hard disc and Ram. we have recd these quotes from Mr. Prashanth Jadhav from bangalore office. we have paid the amount on09/04/2014 in your account with citi bank. the respective utr No. are 140409500797 for Rs. 10750 and UTR No. 140409500100 for rs. 26799. My hospital server is down from 04/04/14 and i immediately contacted support vide SR#892127349 and ask for the support. they told us that both the Hard disc are crashed immediately we have paid the amount. your sales representative is unnecessarily troubling us by raising queries...
Complaint comments Read comments [1] Complaint category Hospitals

Dell - Not able to boot from Dell external DVD on Dell Studio 1435 model

User
 MurthyRamana on Apr 15, 2014
I have purchased studio 1435 laptop from Dell and purchased the complete cover warranty. Service tag: BX953BS I purchased the external DVD writer. I am not able to boot from it. Escalated to Dell global escalation team. They could not solve the problem. It seems there is bug in the design or BIOS bug. Dell technical team is refusing to accept it. Step 1# I purchased Lenovo USB Portable DVD Burner MODEL: DB65. I connected this to USB port in the Dell studio 1435 model laptop. The USB is version 2. That is USB 2.0 The USB was chosen as the first boot option in the boot sequence in the BIOS....
Complaint comments Read comments Complaint category Computer Hardware

Dell - Delivery not Received

User
 jay.mehta on Apr 7, 2014
Dear sir, We have placed an order for Dell Inspiron 3647 via your express shipping affiliate Compuindia.com. Following is the order no. 300049727 for your reference. We booked the order 22-Mar-2014. Entire purchase amount has been debited from my credit card. We received the order no. only via SMS and have not received an email regarding the same. There was a lead time on the product was 10 days. It is well beyond the lead time. I'm not getting any revert on the shipping details. Also, the customer care no. of Compuindia [1800 -26-70115] is not being answered. Pls resolve...
Complaint comments Read comments [3] Complaint category Computer Hardware

Dell - CPU problem

User
 mantu1982 on Apr 6, 2014
Dear Sir, I am Mrutunjaya Mohanty, from Sambalpur. I have actually purchased one PC before 7-8 months. From starting CPU create some problems like it needs twice time swiched on and secondly a vibrating sound craeted. Sir, I need one home service and if any problem please change my CPU since warranty period is continuing. Regards, Mrutunjaya Mohanty SBI, SME branch, sambalpur 768001...
Complaint comments Read comments [1] Complaint category Computer Hardware

Dell - customer representatives insulted

User
 ABINS KA on Apr 4, 2014
i am ABINS KA a DELL VOSTRO 1450 user and i was contacted last 10 days to dell support and they are not responding to my queries and my needs. i am totally dissatisfied with dell customer representatives. my need is that last week i was raising a quotation for pamrest and i don't receive any response from dell support side and i feel those people insulted me. so please help me as you can....
Complaint comments Read comments [1] Complaint category Computer Hardware

Dell - breakdown of laptop.

User
 margichauhan on Apr 2, 2014
I am having Dell Inspiron 15 3521 laptop, I am experiencing problem working with it.when I plug in the charger, adapter gets the power light and then all of a sudden the light goes off and the laptop breaks down automatically. I had already experienced this problem twice, they had fixed it by replacing the mother board and this is the third time it has happened.Previously when I had launched the complaint for this problem I was assured that if the same problem occurs the third time I will get my laptop replaced but now on third time failure they are denying for laptop replacement and say only part...
Complaint comments Read comments [3] Complaint category Laptops / Notebooks

Dell - dell laptop replacement

User
 poonamarun on Apr 2, 2014
I purchased a dell inspiron 15 from lapcom peripherals pvt ltd in Delhi on 1 march 2013. Now third time its not working during the period of 11 months, I'm not able to switch on my laptop. I call customer care .i'm fed up from dell service. I waste my money and time both. Please take some Action for replacing my laptop as soon as possible....
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - Wrong model and OS.

User
 Ashwinkgp on Apr 2, 2014
I have order DELL LAPTOP with model E5440 with Windows 8.1
Pro edition. When I saw the image of the ordered laptop in website and as well
as the image showed by the sale representatives has the finger print option and
mouse pointer. For this I have paid 62, 670/- through online.

On yesterday I received the laptop and when I opened it I was really shocked to
see that, it doesn't have those options (finger print reader and mouse pointer)
and also loaded with Ubuntu software. They placed the sticker on the laptop too.

Regarding...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - Unsatisfactory service and response

User
 Vibhu Narang on Apr 1, 2014
Hello,

My Dell service tag no.- 6Y4XGW1.

Its been almost 2 months that I am suffering hell lot due to this DELL laptop. I was dealing with Mr. Sujay Jhadhav for my laptop issues and still nothing is working out. Its been more then a month that I am dealing with him. When I click on important windows updates then its not getting installed, it fails, in task bar, Icons do not appear even after adding it, Dell audio port and speakers are not working fine, Touchpad is not working fine and audio port has been changed twice has been changed twice, and once motherboard and...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

Dell - Battery not detecting error

User
 nitinwinslet on Mar 30, 2014
Dear Sir,

Good evening,

Please check the screen shot, Its displaying battery needs to be replaced as i have purchased this laptop last year in the month of June, I request you to check and solve my raised issue.

Looking forward for your support & cooperation.

Best Regards,
Nitin...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - Poor Quality Standard - Faulty New Dell Laptop

User
 Kotwal_22 on Mar 30, 2014
Hi, I purchased a new dell Inspiron 14 laptop 7000 series laptop (7437) on 24th March 2012 however I have found that the combo jack for microphone/headset is not working fine, I raised it with dell technical support through service request 891800520 and he also confirmed it to be a hardware issue. Service tag for my laptop is 3S8Z2Z1. Now I am very disappointed with this diagnosed fault in my new laptop within a week however I have not heard any plan of action from dell till now. Ideally now I am looking for a brand new replacement laptop.I am also surprised how come Dell quality checks...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

Dell - Delivery of new laptop not received on committed date and poor sales support

User
 toratora on Mar 29, 2014
I had ordered Dell Latitude E 5440 laptop on 10th March and paid Rs 84, 273/- inclusive of taxes.I had received order confirmation from Dell. Order status showed the delivery date as 22 March. But it was not delivered on the committed date. I was daily checking with Dell sales department but did not receive proper response. Upon checking with Dell customer care department., I was told that sales department has wrongly processed the order invoice and production department cannot deliver till the laptop till the invoice is rectified by sales department. New expected delivery date given now is after...
Complaint comments Read comments [2] Complaint category Products & Services

Dell - Worst Replacement team. Had taken more than 1 and 1/2 month to deliver replaced system.

User
 kamleshwar_gupta on Mar 25, 2014
I have purchased an DELL Inspiron 15 7537 Laptop which Service Tag No.is DZH82Z1. Just after 1 week of purchase it comlrtely dead, so i complaint about this with DELL TECHNICAL SUPPORT on 12th March 2013 with complaint no. 889732873, and the customer care person agreed to replace the system. She told it will take maximum 21 to 27 days time to replace. I agreed and told her to start the process. Today it is 25th March. and i am still waitng the notebook. Dell replacement team is worst and the team is not doing their own job. Even they are not updating ststus of the product....
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

Dell - about MAC ID

User
 herrymahi on Mar 24, 2014
dear sir/mem i have laptop of DELL which was stolen on 17/3/2014 for tracing the laptop police needs MAC ID of the laptop which is unic for every system and not known at the purches time and company says that your systems MAC ID is not available in our database so we cant provide you... so i need MAC ID...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - Replacement of speaker (within warranty period, but they say it can't be done)

User
 pkittu19 on Mar 22, 2014
I replaced my dell xps14 speakers as it was having some problem. But within 3 months warranty period, it had some issues and they found that it needs to be replaced. But they claim that warranty expired as my billing data was a bit early in end of october'13, but my part got replaced on 11/1113. I raised this issue in call and I have the mail of my replacement history. Please take this issue and help me replace my speaker....
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - No support on my DELL INSPIRON 3251

User
 Mathew Seq on Mar 17, 2014
I purchased a Dell Inspiron 3251 laptop from a Dealer in Mumbai on March 15, 2014 and on March 17, 2014 I contacted the customer service to get the product registered on my name or account as it is mentioned on the box. When I called them I noticed that the product doesn't hold any support or warranty in India. The customer service agent tells me that I have to get in touch with the dealer to get any support on the product that I've purchased and that DELL isn't responsible for anything. On calling the dealer, he says that if the product is showing up on the website with the service tag number,...
Complaint comments Read comments [1] Complaint category Computers & Accessories

Dell - Warranty agreements

User
 sahiwala on Mar 14, 2014
I have purchase valid receipt from Store in Mumbai on 26th Jun 2011. Equipment : Dell LCD 15.6 " Model No. E1609WC (15.6) Serial No. : CN-0UU578 64180 0AB1N4B Manufacturer warranty : 3 years on site Manufacturer : Dell I have copy of the duly invoice from the date of purchase which has 3 years warranty on site. From 26th Feb 2014. Problems : Dark patches on the panel resulting blur images and impossible for viewing the contents. Complaint Lodge : 1800 425 0088, 1800 425 2073 Call on After waiting on Long Q. Finally Customer support : Mr. Mainsh took up the hearing and listen...
Complaint comments Read comments Complaint category Computer Software

Dell - Warranty agreements [Resolved]

User
 sahiwala on Mar 14, 2014
I have brought Dell LCD 15.6" from retailer on 26th Jun 2011 which carry 3 years warranty onsite. After 2 1/2 years On 26th Feb 2014, My LCD receiving showing Blur display and starting showing many black / colourful dark patches on the Front LCD resulting incorrect viewing. I report and complaint to one of the Dell Support Customer care i.e. 1800 425 0088 / 1800 425 2073 after holding and waiting in long queue which resulting wasting of my time and energy. Finally Mr. Mainsh who was the customer representative starting making my taking call attend complaint and checking duly valid...
Complaint comments Read comments [15] Complaint category Computer Software

Dell - Worst Product and Worst Service

User
 Amit Kharche on Mar 13, 2014
Dear Sunderarajan / Dell Management, I am utterly disappointed by the service quality of dell management and the attitude shown by their customer support team. I would rate Dell Management as ‘Zero’ or ‘Negative’ in customer satisfaction index. I would like to apprise dell management on the following things: My brother asked for replacement of laptop and same has been given as a link in the below trailing mails. But customer support team told me that it is not available on compuindia and hence they cannot provide it. But yesterday when I mentioned them that it is available on...
Complaint comments Read comments [1] Complaint category Computers & Accessories

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