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Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1-800-4254026
 1-800-425-8045
 +91 80 2506 8026
 
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Dell Complaints & Reviews

Dell - diwali offer submiited no response except the initial sms - customer care numbers not working

User
 Sugadev Chellakkannu on Oct 31, 2014
i brought a new dell inspiron laptop 3542. after receiving the bill i was asked to register for dell diwali offer that includes 2 years of extended warrenty and 3000 worth coupons. i registered and got a sms that within 7 days they would process and send me the payment link. i mailed dell customer care. they said that the registration is successful. but they haven't given me any payment link. when i mailed regarding the payment, there is no replay. moreover the customer care numbers provided by them are not working(either busy or not picking up the call). never expected such a worst care from...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - hardware query

User
 Manpreet2110 on Oct 30, 2014
Hello, I bought DELL INSPIRON 15 3537 on 14th April 2014 via ecom express. It is still in warranty and i want to know about warranty terms n losses to be taken in warranty. Today i took out my laptop out of drawer and found its top cover broken at the corner. M very disheartened as its my precious gadget. Can it be replaced under warranty? if its a yes, i will b highly thankful to your service. Hope to get a positive response....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Invalid Service tag no.

User
 amitjain2511 on Oct 30, 2014
Dear Sir, I have Purchased Dell Venue 7 on 25th Oct as per the Invoice attached.But While registering for the offer in your website it is showing Service tag is invalid.So I request you to kindly do the needful asap as the same complain was done 4days before but still now no respond from your side and the offer is valid till 7days from the purchase date.And if I have to complain again then please do let me know i will do it. Thanks & Regards Amit Parakh 09501780200...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Issue related to the nill response of the customer care team

User
 letmebeyour wellwisher on Oct 30, 2014
Sir/Madam, I've purchase a DELL INSPIRON 5547 Notebook on 21st october 2014 in Diwali offer(Invoice number-WSRP1373074578, ServiceTag-JQCCK22).The product has an offer of 2 years of warranty extension and a gift vocher of Rs 3000 under the payment of Rs1500.I'm supposed to receive an SMS/EMAIL regarding the warranty extension and the payment details.I have not received any such SMS/EMAIL till now.I am trying to contact the customer care representative since the last two days but the response was nill...I've wasted my entire day trying to contact the customer care team...this is very bad from your...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Not received gift voucher and extended warranty on Diwali offer

User
 akashdear20@yahoo.com on Oct 30, 2014
Hi, I have purchased the new Dell inspiron 14 3442 on the 8th Oct'14. at the time of purchase I was told that after paying additional Rs1499, I would get 02 years extended warranty and gift voucher of Rs3000. But even after paying that amount I have not received any information from dell. Even customer care of dell is also not responding. Akash...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell India Pvt. Ltd. - warranty extension denied.

User
 Pratik Berawala on Oct 28, 2014
Dear sir, I have purchased a dell laptop from dubai and wanted to extend its warranty so i called dell just before 2 days before the expiry of my warranty and i was informed that i need to transfer my product ownership to india in order to avail the service from dell india. The ownership transformation process took 2 weeks and then due to diwali holidays now its almost 1month and 10 days since my warranty expired. sir, normally i am eligible to receive 4 more years of paid warranty on my product but just because of the 1 month of delay (as mentioned above) dell technical staff told me that i am...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Free offers not received

User
 linsha on Oct 25, 2014
Though I had purchased Dell laptop model Inspiron touch, i7 processor, many more features with benefits additional warranty, headset, gift voucher, etc, offered by you people after paying an amount in addition to the amount for laptop to avail this offer. After purchasing the laptop I couldn't get these offers till now. what to do to claim this offer? Also, I would like to know whether office 2013 was trial provided with this lap? whether these offers are just fr namesake to get more customers or whether the dealer had played the game? Sincerely, Linsha Sivan...
Complaint comments Read comments Complaint category Education

Dell - Repeated Problems with a month and half device

User
 bharat.rk on Oct 25, 2014
My name is Bharat Ravikumar. I bought an inspiron 15 5000 series laptop in August Service tag: s/n BH7N702 I just had my laptop serviced .Now my system won't even boot. Its says no boot device found. I don't know what to do with this laptop and i have a lot of work to do as I am a law student I'm late in submission of 2 project and I am supposed to give a pp presentation tomorrow. I am not at all satisfied with this system and I regret getting this for 45 000 And last time it got serviced they didn't put the screw properly and left out one. Also while removing the panel they put some scratches...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - How I bragged about my New Dell Laptop, Inspiron 11 3148

User
 Pankaj Nihalani on Oct 24, 2014
On 18th October, 2014 the amazing machine arrived. I was surrounded by at least 30 of my office colleagues who were equally excited to check out this cool new 2-in-1 device called Dell Inspiron 11, 3148. As I was unboxing it, I didn’t mind bragging about it and calling it better than a Mac. I was boasting about its i3 processor, 4GB RAM, Touchscreen which could bend 360 to become a tablet, its light weight and amazing battery time. And people were not just impressed, they were amazed. Until one person spotted an issue. A pixel defect on the bottom left of the screen. Thirty faces went sad at...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - my printer is not working and custmer care is not not responding well

User
 Manik Birdi on Oct 22, 2014
Sir I ordered Dell 1130 LaserJet printer on 22/7/2014 from snapdeal . Sir it is not working properly .samples are attached ...even print sample is also not printed well Service tag no:- CS4XYK1 i called custmer care they gave me email address and said email your product details to this email address but there is no reply from there side vibhor@supertronindia.com...
Complaint comments Read comments Complaint category Computer Hardware

Dell - Power not supplying to CPU

User
 adsurveyeg7 on Oct 18, 2014
sir, My Service Tag is FITZGZI No power supply to CPU kindly arrange service engineer Office of the Assistant Director, Survey and Land Records, COLLECTORATE COMPOUND, East Godavari, Andhra Pradesh, Kakinada, INDIA. PHONE NO: 0884-2373708...
Complaint comments Read comments Complaint category Desktop Computers

Dell - Key Board Problem

User
 ribinvk on Oct 18, 2014
When starting the system, showing a long beep sound.After some times, beep sound will off automatically.after booting some keys will not work properly including touch pad.In this time systems performance is very poor.while using external keyboard showing no problem. I had complaint about this problem some days ago through online.But didn't got a reply till today....
Complaint comments Read comments Complaint category Wedding services

Dell - Dell - Newly purchased Desktop PC is not working

User
 cmkrishnan on Oct 17, 2014
Sir I have purchased a new dell desktop pc. But now it is not working. The serial number and other details are shown below Serial Tag. 7 N 254YI Express Serial Tag: 1663179732 Manufacturing date: 2013 07 30 My email: cm.krishnan@yahoo.in Contact:9495370764, 9495423238 please sent a technician to provide service to me urgently....
Complaint comments Read comments Complaint category Desktop Computers

Dell - Newly purchased Desktop PC is not working

User
 cmkrishnan on Oct 17, 2014
Sir I have purchased a new dell desktop pc. But now it is not working. The serial number and other details are shown below Serial Tag. 7 N 254YI Express Serial Tag: 1663179732 Manufacturing date: 2013 07 30 My email: cm.krishnan@yahoo.in Contact:9495370764, 9495423238 please sent a technician to provide service to me urgently....
Complaint comments Read comments Complaint category Desktop Computers

Dell - Dell Laptop service

User
 Hiren. 1989 on Oct 15, 2014
I have recently bought dell laptop. I am facing problem in my lad display after only 2 months of buying it. I have a job to go so I could not register the complain on phone by toll free number because it requires me to stay in front of the system. I emailed them about the problem to rectify my issue. The mail reply and chats on Facebook page tells me to perform highly professional steps to diagnose myself and then only the on site warranty is applicable once I MYSELF DETECT THE PROBLEM AND TELL THEM... I am not computer save enough to perform bios functions on my own and I am worried that if something...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - service tag no-27279652861

User
 BhAwani SwAmi on Oct 15, 2014
hi i found the error code 2000-0142 validation 94490 mgg ; hard drive 0-S/N WD-WCC2EA205594, Short self test unsuccessful in diagnostics ..in that it says my hard-drive has failed.self test unsuccessful .my pc is ..but it goes to sleep mode automaticaly..whether i need to replace my hard disk? please help me mi e mail.id rciroon@gmail.com bhawani Mob- 8107784651...
Complaint comments Read comments Complaint category Business & Finances

Dell - Cheated on ME when questioned the quality of their product

User
 Guganathan Ganesan on Oct 14, 2014
I am writing this in agony and anger of using Dell laptop. If questioned on the quality of their product, I was blamed and indirectly mentioned as cheater. Read on..Its quiet a long post. I bought XPS 15Z in March 2012 through one of the known person working in DELL to save a few bucks. Being my first laptop and expensive one as well I was handling with lot of care. Problem started in few months itself. It was very slow and many unwanted apps running background. I took it to the Dell customer care in Bangalore where I lived at that time. They asked me to get all the software and leave the laptop...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - after sale service

User
  neha choudhary on Oct 13, 2014
i have bought dell inspiron 3542 series on 17 aug 2014 in "dell back to college offer". i have choosen the 1299 offer which includes 2 yr extended warranty, levis shopping voucher and senheiser head phone. i got two of them but didnt recieve senheiser head phone till now. invoice no-1081 express service code-17484014630 service tag-815J412 very disapponted with your service. feeling like cheated. hope for positive response...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - The worst products are developed here and worst services are also given by the company only.

User
 sharma.sahil351 on Oct 13, 2014
I purchased a dell venue 8 pro seven weeks back. It has been giving me problems since then. The very first day I figured out that the wireless is not working and I asked for technical support and they gave me the address of M/S Digicomp Noida. Till now I have taken my tablet there two times but still facing the same issue and whenever I talk to the customer service representative they just say "we will call you before End of Day; but I never receive any call from them. 7 weeks before I purchased it and for 4 and 1/2 weeks it has been with the service center. I don't know if I have purchased the...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Very lazy and poor after sale service - My express tag is : 32843489761

User
 bnreddy3 on Oct 11, 2014
I bought a inspiron 3521 in July, 2013 and my warranty expired in July, 14. In september, 2014 my laptop screen is not working even after power button pressed. I contacted the Dell Toll Free number. They send me a mail regarding a quotation for engineers visit to my home. The mail contains methods of payment of fees for the same. I wonder why they ignored the online payment. They have IVRS credit/debit card payment and account transfer. Bothe will take 1 to 2 days depending upon on the mercy of banks and later Dell support staff. After I paid the fee by using IVRS after generating OTP, I came...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

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