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Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1-800-4254026
 1-800-425-8045
 +91 80 2506 8026
 
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Dell Complaints & Reviews

Dell - Service tag blocked and not getting home service for laptop under warranty

User
 Gaurav Narang11 on May 27, 2015
I had called the Dell customer support for LCD issue and non functional USB port. After checking and running all the tests, the attendent refused to provide me a home service. Reason he and his manager state is, that my laptop service tag is blocked. Reason for block: someone else from Varanasi called Dell for service with my service tag and details and it was a fraud. Solution given to me is that I have to go to service center which will take 5 days to replace the LCD and usb port (already went there but 5 days are too much). Point to note, even they(service center people) cannot unblock the...
Complaint comments Read comments Complaint category Electronics & Appliances

Dell - Dell PC Optiplex 3020 ( issue in ethernet port, internet connection problem)

User
 subrata.mallick on May 27, 2015
Using more than 10 pc same issue occurring regularly have to uninstall the device manager LAN port and again have to install on daily basis. Their are other Pc like Lenovo, HP but they are working smoothly. Its creating a huge problem for our company employee regularly internet is going to disconnect and have to reconnect it through some alternate way. serial numbers of the pc list: 2JPHG32 GQPHG32 D9PHG32 2JPHG32 60PHG32 BVPHG32 8WNHG32 4MNHG32 GRPHG32 FGPHG32 thank you...
Complaint comments Read comments Complaint category Desktop Computers

Dell - Not getting Service

User
 Sid2796 on May 26, 2015
About 3 months ago, my one speakers of dell laptop stop working. When i submitted my issue in dell. They are saying you are using Vlc player but i never used vlc player. I use only windows media player and k-lite media player for multimedia. They are charging me 1250rs for replacement even in warranty period....
Complaint comments Read comments [1] Complaint category Computer Hardware

Dell - Touchpad is not working properly

User
 skjnu2011@gmail.com on May 25, 2015
Dear Sir/Madam I had bought a laptop Inspiron 15 (3542, Early 2014) on November 30, 2014 from a laptop showroom in Nehru Place, New Delhi.The touch pad of my laptop is not working after 2-3 weeks from buying date. For that problem I had contacted to showroom, Nehru Place, they have said to contact with costumer service, because, your laptop is in warranty. Further, I had contacted to Dell Service Center online on 11 January, they don online repair but the condition of touch pad was same. Details of my Laptop Inspiron 15 (3542, Early 2014) Service Tag: 2W7R812 Express Service Code: 6301509734 Warranty...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Dell - Back To College Offer Fraud [Resolved]

User
 tbhanumurali on May 25, 2015
I bought laptop of Dell inspiron i3 and opted for Back to college offer too by paying extra amount. After a month I received my earphones and a mail regarding the extended warranty. Also I got an SMS of the levis e-gift card of MyGyftr worth Rs.1500 with the details of my voucher which was valid till 31May, 2015. Today when I checked the e-gift card on the website of mygyftr, It said that the voucher has already been used on leviswebshop. I am shocked. This is ridiculous! I haven't used this voucher and was hoping to do so for some special occasion and i get toknow that the voucher wont work because...
Complaint comments Read comments [1] Complaint category Computers & Accessories

Dell - Not provided with accessories.

User
 bhargav ganguly on May 23, 2015
I bought a dell laptop in the early march from the Dell exclusive store, Agartala, Tripura(w).I havent been provided with any accessories like mouse, keyboard cleaner set, keyboard etc.My friends who have bought laptops from exclusive stores in other cities have been provided with sufficient accessories(mouse, keyboard guard, keyboard cleaner, headphone, keyboard etc).So, this is my situation and I am feeling like being exploited by the dell exclusive store at Agartala.I demand quick action in this regard and I am ready to provide further details if required.I dont understand what to provide as...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - DELL all in PC corrupts just after purchase

User
 Suthra varun on May 23, 2015
With deep regrets I would like to convey the looting tactics of DELL. Just after purchasing DELL all in one i3 desktop from Croma Ghatkopar, it stopped functioning in a day only. When I approached on DELL customer care toll numbers I was given very unsatisfactory and annoying replies. bastards have not taken my complaint into account and I am now planning to move to Consumer Court. varun...
Complaint comments Read comments Complaint category Computer Hardware

Dell - dukandar baat nahi sun raha

User
 vikashtrivedi21@gmail.com on May 18, 2015
13.05.2015 ko home & style giridih jharkhand se maine ek dell ka all in one desktop kharida but kharidne ke 1 ghante bad hi desktop khrab ho gya jab hum dukan pr complan krne gye to 13.05.2015 se aaj 18.05.2015 tak sirf bhana bna rha hai. Agr meri company nhi suni gyi to me dukan aur company dono par fir kr dunga...
Complaint comments Read comments Complaint category Desktop Computers

Dell - regarding processor not working properly

User
 Ayushi Gupta on May 15, 2015
Last year, i purchased Inspiron 14 with 8.1 operating system and i3 processor . It hangs again and again . Within a year, I restored it to factory settings thrice using customer care help . Whenever I use net, even in shifting among tabs it hangs for a minute and then shows not Responding and final y i need to close all my tabs . I am really fedup of doing work on this syatem . Kindly tell me what to do as soon as possible ....
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Screen Problem.

User
 kanchancharan on May 15, 2015
I have purchased Dell Laptop on date 22.05.2014 vide Serial no. DT4X5Z1 in my favour namely Kanchan Charan. Now, my system has detected problem in the screen and its immediate repair. The address and contact no. is as under:- Name: KANCHAN CHARAN, DIG/RPF/East Coast Railway PLOT No. 1473 & 1537, Master Canteen Square, Near Bhubaneswar Railway Station, Kharvel Nagar, Bhubaneswar, Khurda-751001 ODISHA. Contact No. +919437649878 mail at us: charankanchan@gmail.com Your co-operation is highly solicited. Regards (Kanchan Charan)...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - laptop charger/adaptor not working

User
 chetu1988 on May 15, 2015
dear Sir, My laptop service tag no.40djb12. Charger and adaptor not working from two days. I have checked with other dell charger its working fine. I have registered a complain in customer support no. They are not willing to replace charger.Plese help. I am very disappointed with this kind of feedback from dell....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Not Working Laptop

User
 Vikas_20 on May 13, 2015
Dear Sir, We have a dell laptop this Express Service Code 14030862661 Before 3 month we extended warranty then my laptop is not working right, my problem is when we start skype software for taking then we hear incoming voice but not going outgoing voice. So i am taking 4 time your's Customer care but the are not satisfaction but call disconnecting, So please take an positive action as soon....
Complaint comments Read comments Complaint category Computers & Accessories

Dell - N SERIES (ALL IN ONE) DESKTOP COMPUTER

User
 ganeshdecor on May 13, 2015
We have purchased above product from Vishnu Computer Land, Hawa Sarak Jaipur vide Bill no. VCL/3101/11-12 dated 31.01.2012. During the year 2014 hard disc of the above set crashed however this was changed by the dealer as it was under warranty. recently about 15 days back display of the set has disappeared. Immediately we contacted the dealer who after checking the set he informed us that motherboard of the set has failed and it can not be repaired. The option left to change the motherboard which is costly item and moreover it has warranty for above two months. We purchased the above set...
Complaint comments Read comments Complaint category Desktop Computers

Dell - hardware problelam

User
 Harsh Vaishnav on May 13, 2015
Dear sir, i had purchased a Dell inspiron series 3521 TAG No GZ65T02 in 21 may 2014 from authorized Dell centre (Thane).From the day of purchase the laptop is experiencing severe problems . The laptop dosent boot properly and is experiencing severe hardware problems.There have been incessant problems and i had submitted my my laptop almost 5 times to the authorized service centre .The Dell technical team have incessantly failed to resolve my problems .I had numerous telephonic conversations with the team but they have shown complete ignorance and bad behaviour .Since day 1 am having problems with...
Complaint comments Read comments Complaint category Other

Dell - Unconcern service and unfaithful assurance from your customer care service provider

User
 Sarbeswardas on May 13, 2015
Dear Sir I would like to inform you that I talked with your customer care service provider Mr. Adarsh & Mr. Vinod on last Thursday (7-5-2015). They told me that someone was suppose to called & come to my address. That person will look to the problem physically but nobody called and came. So again I called yesterday evening for the same matter with reference complaint#(SR) 910843472. That time one of you colleague Mr. Dharsan attended me and assured that today (13-05-2015) before or on 3 pm someone will come and solve the problem. But still nobody came or contact me. So now tell me where...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Facing Serious Issue with dell service and hardware provided in Dell Insiron N4010

User
 saurabhsri on May 11, 2015
Hi, I am facing serious problem with my laptop ( Dell service tag H852VQ1 ) . Its automatically shutting down within few seconds. In the past three years I got the same problem multiple time and for solution I found replacement of three motherboards and various part for my laptop. Also my extended warranty is expired but I am facing same problem continuously. Last time your engineer did not replace motherboard, even I asked for it and within few months the same problem appearing again. Please resolve my problem as I am getting defective parts from dell again and again. I am not in...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - TOUCHPAD PROBLEM

User
 PRANAV PRASHANT on May 11, 2015
R/Sir, I bought a dell laptop last october and got a macafee antivirus CD along with it but it was not installing so i consulted a technician and he told that the laptop was having virus infected thats why it was not installing so he formated the laptop and loaded windows 8.1 again but the touchpad was not working and the antivirus was also not installing. So can you please look into the matter and send us a technical support...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Restart problem

User
 Thiagarajan Swaminathan on May 10, 2015
Dell service Tag : 1L8T5Z1 express code 3461369725 I bought this dell from ACL, Bangalore through Flipkart. I cannot start this laptop just by pressing start button. But I do make 20 to 30 times removing and reinserting the battery to start. I regret to purchase this dell laptap. I am a professor could NOT use this to correspond to fellow professors abroad. I earnestly request your service professional to attend the problem AND check the laptop and it is in warranty and replace the laptop if necessary.Pl. attend. My address Dr.S.Thiagarajan 8-7-31, HASTINAPURAM CENTRAL N.S.ROAD, HYDERABAD-...
Complaint comments Read comments Complaint category Education

Dell - Unauthorised Service My Laptop ,Containig Service Tag-

User
 Gouttam Kumar Kundu on May 9, 2015
The thing is that, i given repair dut to power is not connectig to be DELL VOSTRO 1520 laptop, Near Anna Nagar, Chennai, but your person taken such laptop to MATRIX Centre, which is near to such shop and charged me Rs.2, 000/-, for the cost of Power IC, which available in Market Rs.500/- Kindly take action of my grievances otherwise i will proeeds with some higher department and Consumer Forum...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - faulty product

User
 neilupinto on May 7, 2015
We had bought a dell venue 8 tablet Price 17, 890 from Reliance Digital, City Center Mangalore on February 20th 2015, the very same day we faced a malfunction in the tablet, the text on the screen were distorted, the very next day We got it to the notice of Reliance Digital and they agreed indeed the tablet was faulty and they replaced it with a new one on 21th February 2015. about 4 or 5 days after using the new tablet, some of the applications started to hang and especially Google Chrome and the tablet used to shut down for no reason, I called Dell Customer Care stating the issue, They asked...
Complaint comments Read comments Complaint category Electronics & Appliances

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