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Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1-800-4254026
 1-800-425-8045
 +91 80 2506 8026
 
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Dell Complaints & Reviews

Dell - REG Replacement of new internal speakers for dell XPS L501X

User
 bibin anand on Nov 26, 2014
Dear Authority I have been constantly calling the customer care to replace my defective internal JBL Speakers with a new one, The customer service was not responding to me for the past one year .If you could not give the sufficient spare parts the why Dell is releasing different laptop variants. So kindly take some actions and give me a replacement ( I am not asking you to provide me free of cost I can pay U ) . Kindly mail to bibin.anand276@gmail.com....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Dell - worsest experience regarding my dell core i 5 laptop service @their authorised service center ,sadashivpethpune

User
 umesh84 on Nov 26, 2014
HI, I have submitted my i5 inspiron for service at sadashiv peth. ddp reference number- ENQ/DGPUNE-2/14-15/0003859 and they told me its motherboard issue and needs to be replaced for which i paid rs 13000/- via net banking to them. They confirmed that within 10-12 days my laptop will be ready however, when i called them on 25/11/2014, they told me that parts are not available and hence, anything will be possible only after 12/12/2014. This is totally unaccepatable since if part was not available why they have not checked it earlier and get me paid 13000/-. Now my money as well as my laptop...
Complaint comments Read comments Complaint category Computer Hardware

Dell - worsest experience regarding my dell core i 5 laptop service @their authorised service center ,sadashivpethpune

User
 Jigar Shah on Nov 25, 2014
I have bought my dell inspiron N5010 CORE I5 laptop around 5 years ago. curently I am residing @pune and before 3 months ago I had put my laptop to the authorised service center @sadashiv peth pune branch. I am lots of suffering with these guys and the way they are providing the services to the customers. intially there was an issue with mother board and in a very rude manner these guys informed me that it will take almost one month to repair my laptop, to bring the new motherboard from malaysia and replace it with my old motherboard.I trusted on them and waited for almost one month and ten days.though...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Technician Complain

User
 JAVED1989 on Nov 25, 2014
Dear Sir/Madam, My Express Service Code No. 25976084149 (INSPIRON N5050) I had paid Rs. 1364/ by online on 14.11.2014 for Technician, I called on 18004250088 for 6 to 7 times for what about Technician but all are said our Technician Name & contact no. not shown our system. And they are saying 7 to 10 days our technician will come to you but in the agreement they are mentioned only 7 days and all ready 12 days are passed. I sent you also agreement & my payment receipt. I told all to please transfer to call to your Senior all representative are Disconnect my call. Why...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Regarding invalid e gift code for jabong of rs 3000 and no reply of complain mail

User
 Akshitjain1988 on Nov 24, 2014
I want to file a complain against the dell and the gc-orders@giftbig.com the code which they provided is invalid it is being verified by me at jabong site . I have mail 7 complaint mail to support@giftbig.com There is no reply by them on there path As per the coversation with jabong care they told me to verify it by the supplier of the code...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - pay Rs1499&get2 years additional warrenty. worth of Rs5000=00

User
 L.G.Dwarakanathan on Nov 24, 2014
i purchased dell loptop from dell exclusive store at chennai Com Care their Email:dell@comcare.in on the assurance of the above warrenty on27th Oct-2014 and paid Rs 48000=00 their invoiceS14/163 dated 27Oct-2014. model-Dell inspiron15(3542)15-4210u/4gb/1th/nv2gb/w8.1 S NO.FF3R512 and informed me that iam receving mail from dell asking the conformation of their pass word and ofter they informe how to pay the above Rs.1499=00 several times contacted the above firm so far no mail from dell or any message from any body concerned so far so what to do next....
Complaint comments Read comments Complaint category Business & Finances

Dell - Ext warranty Celebrate dellse offer

User
 steven.chettiar on Nov 22, 2014
I have purchase a Dell laptop on the 23/10/2014 from Croma Malad .I have register for celebrate dell offer for ext warranty on the 26/10/2014.I have the confirmation that i have registered will recieve a email for payment link no update visited Croma was informed that will get the email no update till 19/11/2014 . I contacted enquires email and celebrate dell hotline was informed that registration has been decline a they cannot view the invoice was ask to resend the invoice however getting same reply .Pls lookinh into it or will have to go to consumer court...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - dell celebration offer not recd

User
 sonasanya on Nov 21, 2014
dear siri had purchased dell laptop on 26/oct...under dell celebration offer...after 3 day i recd message the sms that u r registered for dELL Clelebration offer ...and u will get mail in next 7 days...sir till date we have not recd any mail or sms..no of times i had sent mail to your company...but till date we have not recd any reply...my S TAG NO JRKKB 12...EXPRESS CODE 43025990870...SIR AFTER 15 DAYS WE HAVE GOT YOUR MAIL ADDRESS N WE EXPECT NOW A POSITIVE REPLY regards MR G.P AGARWAL anujwcet@gmail.com 9412293022...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - warranty period mismatch issue

User
 rajkiran nagar on Nov 20, 2014
i have purchased dell laptop from dell offical site. on that time it will show three year accidental warranty on the offer .but when i got this system it have one year accidental warranty.so pleas solve my problem immeadiatly annd reply me....
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

Dell - Problem with Windows

User
 Jayesh1234 on Nov 19, 2014
I'd purchased my Dell Inspirion in UAE last December (2013). The system is hanging very frequently since last month, but i was denied service as my warranty is not updated online. If i want to re-install the Windows i dont have the software too. Would appreciate if you can make arrangements to send Windows 8.1 via post. Regards, Jayesh Rathod Jamal Street, Main Road, Jeypore-764001 8280111013...
Complaint comments Read comments Complaint category Computer Software

Dell - dell dell se offer a fraud.. give me offer or give me back my money 1499

User
 suhas1985 on Nov 19, 2014
Hi, I have purchased your dell laptop and my Service Tag no is :- BT5JB12 came to know that i am eligible for Dell (celebrate dell se offer) and I had to pay Rs.1499 avail the offer. i went for the registration and got a link for the payment of Rs.1499 for which my validation code was:- 1044389001130552. I made the payment of Rs-1499 and the money got deducted from my credit card no :- 4375 5104 1724 7001 on 3rd November 2015 and due to some technical reason on the website of giftbig.com i did not get any code or Number regarding the payment. I have contacted the bank ICICI they have...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Dell hellest service:::::Did not get extended warranty+3000rs coupan although i paid as suggested 1499 rs

User
 charu_ekta on Nov 18, 2014
I bought dell inspiron 3542 laptop and there was a diwali offer to get extended warranty+3000/rs gift coupans by paying 1499. i have registered for this offer and made a payment for 1499 and also have an confirmation notification with orderid and blaa blaa. but the hellest thing is that till now i did not get any thing from dell/biggift. this type of fraud, i never expect from dell typr provider. I will raise this issue upto higher level.because as like me many more are suffering from this hellest service....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Mouse Pad not working properly

User
 vikash kumar Yadav on Nov 18, 2014
Dear Dell, i had purchases Dell laptop before 3-4 days but hi Mouse Pad is not working properly, i tried to contact many time with costumer care but no one take call. Kindly replace my Mouse pad ASAP, Laptop model no and Address is mention below. Dell Inspirion 14 3000 Series CYXDB12 Address is - 296, Videocon Industries ltd. Udyog Vihar Phase - 2, Gurgaon, Haryana - 122015 Vikash Yadav 9873251950...
Complaint comments Read comments Complaint category Computer Hardware

Dell - Replacement of dead battery under warranty

User
 chauhan_bps2003@yahoo.com on Nov 17, 2014
Dear Dell Team, Please find laptop details, requesting you to replace the battery as warranty expired dated 14th Nov 2014 . Actually, the problem was being faced since last 7 days but the problem could only be diagnosed on friday late evening (14.11.2014)only. Due to closure of office on saturday-sunday, the complaint could not be lodged and coordinated with dell team for raising ticket for troubleshooting & battery replacement as the complaint job is being carried out by ONGC Infocom devision. Name of CustomerDr. B P S Chavuhan (IOGPT-ONGC Panvel)Address PH-16, Kasturi-1, Takka naka,...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Dell inspiron - SCREEN,SPEAKER AND KEYBOARD COMPLAINT

User
 aabilash on Nov 16, 2014
Hello Sir/Madam, I purchased dell inspiron i5, (price-45, 000/-)on 1st january, 2013 from Forerun, Panampilly Nagar, Cochin. Service code is 8267472829. I neatly & rarely use this laptop.And now it has lot of complaints.After completing the warranty period, from the next month itself keyboard, screen and speakers became complaint. I thought dell is the best so only i bought this, , and now I understood that dell is very poor in its quality.My cousin bought a compaq laptop 6yrs back, and still its working properly.. I donno how this happened to dell. Actually we are not getting money simply...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Dell - LAPTOP IS NOT WORKING

User
 CHIRAG_25197731 on Nov 15, 2014
I have purchased dell laptop in 01st february 2013 from Lulu hypermarket.I have repaird it four times but no satisfactory results.Bill EAN is 6291105214261 and model no Dell N/B 3537-Ci5-4200 and serial no is CX6CQY1.laptop is been more time with service center than at my home almost.I am exhausted with this product.Last one year I have paid more to transportation charges, leave etc more than it"s original price.services and repairing work done by ensure services, Abu dhabi.You can check the records how I am suffering with your product.Kindly reimburse my money back or you take your product back...
Complaint comments Read comments Complaint category Computer Hardware

Dell - DOING NOT PROPERLY

User
 waris.pwt on Nov 15, 2014
Dear Sir/Madam, We are your customer, we purchase dell computer which was the express servise no-19748766637. There is a problem of our system like red screen error. So, this is my humble request to you please solve my problem as soon as possible. Thanks & Regards, Waris Saifi Power Ways Technologies. I-148, Site-C, Surajpur Industrial Area Greater Noida Disst- Gautam Budh Nagar Uttar-pradesh-201306 Mo. No. 9871925032...
Complaint comments Read comments Complaint category Computer Hardware

Dell - for battery backup

User
 rakeshkr on Nov 15, 2014
i have purchased laptop dell vostro v3445 x510323 (6QY2B12) dated 10 october 2014 from MICRO COMPUTER, RANCHI. Few days ago i have complaint for my dell speaker (complaint no.-903150654).Now my dell laptop battery cannot give sufficient backup.I request you to please solve my problem and change the battery of my laptop....
Complaint comments Read comments Complaint category Computers & Accessories

Dell - for registration of my laptop and extension of warranty

User
 abhi011 on Nov 14, 2014
I buy my Dell laptop on 29-07-2014 at MSM computer at Varanasi, UP, whose service tag is J6XK412. as per scheme at that time that if i sent Rs 1299 then dell provide me 2 year extra warranty (total 3 year warranty). i sent 1299 demand draft as per dell want, and after about a month i recieved my voucher Rs 1500 and a headphone, but still my laptop is not registered and also my laptop warranty is not extended and i did not get any notification for that so please help me....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - service not provided by DELL computers

User
 digvijay gupta on Nov 11, 2014
I have purchased Dell Laptop (Model No Dell 3421 S.No C59X271) on 24th August 2014 from Shop address: Arrow Informatics PVT Ltd.(14-15) R-18 Rita Block..Shakarpur Opp Metro piller No 48.Delhi -110092. After 1 month laptop is not working & not able to switch-on the laptop. Then I have register a call to dell call center for problem resolution. When they have checked the details they told me this laptop purchased from Thiland & not able to provide the services here.1st you have to register this laptop in India after that they will entertained me. I am shocked. When I have...
Complaint comments Read comments Complaint category Laptops / Notebooks

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