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Dell Customer Care

Dell India Pvt Ltd

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Phone:1-800-4254026
 1-800-425-8045
 +91 80 2506 8026
 
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Dell Complaints & Reviews

Dell - bad after sale sercise and less service center

User
 goyalkaran94@gmail.com on Jun 29, 2015
I purchase dell ceneu 7 tablet in sep 14 . after few months it start showing some screen problem .after that I visit 8 time to their service center but problem is still in it . i spend alomost 2500 on fright and waste 8 days and I'm from patiala and there is no Dell's service center so I have to go to Chandigarh for service . this company only believe in sale not after sale service please pass a rule against them .if they want to sale everywhere they have to open at least one service center in every district . other wise they can sell their products in only those cities which have their service...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Hard Disk Crashed and touchpad problem(3 months after buying 65k laptop)

User
 GauravMalik on Jun 29, 2015
Service Tag No : GJRDH22 I first made a call to dell customer care on 25th June 2015 and yet no action has been taken. I was assured a speedy solution for my problem but nothing has been done till now. 1) 25th June - call to customer care. Person misbehaves and blames me for the problem without even understanding what the exact problem is and tries to force me to say that i did something wrong with my laptop 2) 26th June : Person calls me and asks for details and says he will call me after 2 hours. 3) 26th June: I call at the customer care and a lady tells me that the person responsible...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - permanent defect in battery within 13 months

User
 C_Bhagat on Jun 29, 2015
i bought dell laptop inspiron 3537 on 4th june 2014 at Hamirpur (HP). After 12 months and 1 week later its battery permanently become unusable and shows replacement of battery. Now i am at patna (Bihar), and my dealer says that i have to contact dell. I just wanted that my laptop battery must be replaced. because i am disappointed that within 13 months battery of my laptop is unusable. and my warranty of laptop is over so i am also not able to replace it. so either it must be replaced or suggest any guidance to resolve my problem. for contact 8271716844 or bhagat40001@gmail.com....
Complaint comments Read comments Complaint category Computers & Accessories

Dell - dell store provide me not working battery after service

User
 a.parmar84 on Jun 29, 2015
My self Anil Parmar. I have Dell Inspiration Laptop having Service Tag no. 85C0HW1. My laptop is not working since last 1 month. that's why I gone to the dell store at Shop No. 7, Saroj Plaza, 150 Ft. Rd, Near Maxus Mall, Bhayandar, 401105, . When I was submitted my laptop on dtd. 07.06.2015 that time my battery is working but when I collect my laptop on 11.06.2015 from gallery it was not working. I check my laptop infront of that Technician Mr. Sandip Gupta. He told me Charge 4 hours and after 4 hours it will work. but after 4 hours charging it was not working. only laptop started with charger....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell India Ltd. - Replacement of Newly Purchases Laptop

User
 Aman garg AG on Jun 27, 2015
Sir I have purchased a laptop as on 19-06-2015. But from the day one it has a problem in screen. The Problem is that a infant like mosquito has gone inside the screen. The company replace the LCD. But new LCD has create some problem. I requested the company to replace my system but company says dont replacement of system in their warrenty terms. But i found the defect in good from the day one. As per consumer protection act, if any defect is found in goods then seller replace the goods. But company didnt replace my system. I want to replace my system because i have purchased it last friday and it...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Received Faulty Monitor U2414H - Pathetic Service from DELL

User
 Sandheep C. on Jun 26, 2015
I ordered for a Dell Ultrasharp U2414H Monitor online from CompuIndia.com (Dell India Store, Order No. 300145516) on 19-June-2015 by paying the full amount in advance. I received this item on 22nd. From the day I received it I was facing too many problems with that. The purpose of purchasing the new monitor was to connect to my Acer Laptop (Aspire E1-572) which has VGA & HDMI ports to connect to external monitor. As the monitor has only got HDMI & Display ports as input and they don't provide HDMI cables alongh with the monitor, I had to purchase HDMI cable for making it to work the first day....
Complaint comments Read comments Complaint category Computers & Accessories

Dell - vorst service from our customer care team and also from service center

User
 starchandra on Jun 26, 2015
hello i purchased dell venue 7 on 5th jan 2105 my service tag no is 8ms3222 till the time i visited service center arround 7 time but every 15-20 day the same problem happens again i asked for replacement or refund then ur customer care team tells me that its a software problem.. but i bleave that there is some hardware issue.. when i am sending email to ur customer care guy name SOUMIK_DHAR his email address is Dell_Premier_Support_APJE774@dell.com but he is not responding on email as well now enen reach them and cant do my wok as my phone is off for u all my phone is swithced off send...
Complaint comments Read comments Complaint category Mobile Service Providers

Dell - Display broken..

User
 kanchancharan on Jun 25, 2015
I have purchased Dell Laptop on date 22.05.2014 vide Serial no. DT4X5Z1 in my favour namely Kanchan Charan. Now, my system has detected problem in the screen and its immediate repair. The update address and contact no. is as under:- Name: KANCHAN CHARAN, DIG/RPF/East Coast Railway Qtr No. 10, TYPE-V, R-F, Mahatmagandhi Marg, Unit-III, Bhubaneswar, Khurda, ODISHA. Contact No. +919437649878 mail at us: charankanchan@gmail.com Your co-operation is highly solicited. Regards (Kanchan Charan)...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - Dell did not replace my laptop

User
 Richabhardwaj87 on Jun 23, 2015
Hi, On 6th feb 2015, I purchased a dell inspiron 5547 with i5 processor. After using it for a month i startted facing problems with my laptop. The charging slot had an issue because of which when i connect my charger it gives me an error msg saying that i need to connect a dell 65w charger and i also started facing problems with the touch pad. THE TOUCH PAD DOES NOT WORK PROPERLY. After a few days it started giving me a blue screen error. While working on the laptop suddenly the laptop would make a very bad sound and would come up with a error saying that the System ran into an error and would...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Dell - Dell tab venue 8 3840

User
 laxmipavani on Jun 23, 2015
I have purchased this tab on 18/01/2015 and have noticed that since the time I bought this tab is continuously giving issue. I have visited the service center in hyderabad on 13/06/2015 and they said that it was a software issue and resolved it and gave my tablet on 18/06/2015, but from the next day onwards the performance of the tablet was slow and the issue was not resolved. I had to visit the service center again to gave my tablet for repair. I have even called customer care but they are saying that there are no records of my complaint. Need help to replace the tab....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Spot on screen. Screen fluctuate . Battery gets emptied very quickly

User
 Jamalpathan on Jun 23, 2015
As I switched on my laptop a multicolour spot is visible which is permanently their and is visible in every window. During performing any fast or any other operations automatically the screen gets fluctuate and gives a vibrating sound and because of that I have to restart the laptop . Button base of laptop get heated very quickly . Battery get emptied very quickly .As battery is fully charged at night and on next day as I switched it on it remains 40 to 50 percent....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Why dell not pursuing one policy for India

User
 NRK_20 on Jun 23, 2015
Hi, I have been a customer of dell for over 10 years. On 4/6/15 I purchased a inspiron 3541, 4 GB 500 ram from you Adyar, Chennai show room. Telephone no.044 43530304 at Rs.22000/ I was not given the lap top bag as part of the sale. Bill No:2964 dated 04/06/15 On 12/6/15 I purchased one more inspiron 3541 same configuration from Hyderabad Dell stores Bill No: s15 474 / 12/5/15 for Rs. 21650/ and I was given a bag by the dell store. Today 23/6/15 I spoke to your customer service and was informed by one Mr. Hari who attended my call that Dells policy is same all over India and that I was...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - 3rd Times Problem In Dell Laptop

User
 D l Gupta on Jun 23, 2015
I have purchased Dell Laptop Inspiron Dell Ins15 3542/i3/Win8 SL/4GB/500GB/Int. In it, Problem is of Battery available plugged in, not charging then your customer care executive taken complain and sending laptop battery when the battery put in laptop and charging the laptop same error is coming after that i called your customer care executive they told me sir your mother board problem so i told him within 9month having more problem in the laptop so i dont want laptop because its under warranty ....
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - non delivery of product after collecting payment for 7 months

User
 chabloo on Jun 23, 2015
All the stupid people sitting in the team of dell, you all people from dell think that i am stupid for past 7 months after collecting my money you keep on sending me such mails full of shit and doing nothing . you bloody could not replace my hard disk for so many months. It has never happened that i switch off my mobile if one call is missed you can call for second time every time i get a mail that you tried contacting me and i did not recv the call bull shit . i want my system replaced by the team of dell if they dont have the hard disk for 7 months and you take the money in advance I WANT...
Complaint comments Read comments Complaint category Desktop Computers

Dell - low quality product of laptop hard drive at higher price

User
 Krushil M on Jun 22, 2015
i had purchase dell laptop since 15 month, now it is not working due to techinical problem as like harddrive problem. laptop screen not display now.hard drive fail within 15 month.iwant replace laptop. their is problem of company product, customer is not resposible about this problem. please solve my laptop problem as early as possible, other wise i go to press and media against dell company as dell is issue bed product in market...
Complaint comments Read comments Complaint category Computer Hardware

Dell - Dell tab venue 8 3840

User
 snn22 on Jun 22, 2015
We have purchased this tab on 06/02/2015 and we have noticed that since the time we have brought this tab is continuously giving issue. It has software issue and we are not able to open any application not talk. There are so many toll free numbers that i am not able to get thru the right desk to sort out my issue. Need help to replace the tab....
Complaint comments Read comments Complaint category Mobile Handsets

Dell - free service

User
 ramanikrishna on Jun 18, 2015
i have some rinches problem the open close became loose, my lap is in warrenty, i made 5 call to toll free they said to send a mail but the mail is not yet come, rinches is not my fault, why i have to pay, then why are you giving 1 year warrenty, no one response to my complaint. i want free service other wise i will go to consumer, i want a quick response from you. my mail id is ramanikrishna93@yahoo.in my cell no is 8903039654...
Complaint comments Read comments Complaint category Education

Dell - Service Issue

User
 Damanjit Singh on Jun 18, 2015
My dell laptop is not switching on since morning. I made a complaint to dell support but they refuse to help me out as it is not on my name. I have already send them the original scan copy of invoice but they refuse to provide any support. Service Tag - 6QZVFY1 Invoice Number - 8040681455 Customer Number - 782707295 Invoice Date - 02-Aug-2013 As per terms and condition my laptop is still valid for on site warranty. They even told me that multiple visits has already been made for repair of concern laptop and they will not provide anymore on site warranty. I am really fed up with all...
Complaint comments Read comments Complaint category Laptops / Notebooks

Dell - Unprofessional behaviour by dell

User
 neeyu on Jun 16, 2015
I bought a dell inspiron 7537 laptop on 18th April, 2015. The screen has a small green spot and the battery sometimes drains quickly.I contacted the dell customer care immediately and they didn't help me that time.I registered my complaint but dell has been unable to solve my problem. I wanted to have the parts replaced first but after seeing their treatment towards their customers i don't want to have their product now. I was told that they can't change the lcd screen but for me they will make an exception and will replace the part. The green spot on the screen is a manufacturing defect and it...
Complaint comments Read comments Complaint category Computers & Accessories

Dell - "Dell Vostro SB Dhamaka Offer" not Received a S.M.S and Link in E-Mail for Printer Purchased.

User
 Intekhab Ahmad Khan on Jun 16, 2015
To, Dell, I was purchased a Dell Vostro Laptop. Seasonal offer given with the Dell Vostro. “Dell Vostro SB Dhamaka offer Valid from 8/05/2015 to 15/06/2015.” “Buy a Dell Vostro Laptop and get a Canon PIXMA MG2570 all in one Printer Worth Rs.4150/- for Rs.499/- only”. Just Because Of Offer given in Dell Vostro Laptop that why I purchased. To Purchased a Printer to apply online registration on www.dellvostro-offer.co.in. I was purchased on 03/06/2015 and apply online registration 10/06/2015. But after registration no S.M.S came on my mobile No. and no Link came in my E-mail ID. For query...
Complaint comments Read comments Complaint category Laptops / Notebooks

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