Dell — Battery not detecting error

nitinwinslet

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Dear Sir,

Good evening,

Please check the screen shot, Its displaying battery needs to be replaced as i have purchased this laptop last year in the month of June, I request you to check and solve my raised issue.

Looking forward for your support & cooperation.

Best Regards,
Nitin

+1 photos

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Dell India Customer Care

Verified Support

Hi Nitin,

I am Kaveri from the Dell Social Media Outreach team.

This seems to be a hardware issue. Try reseating the battery. Also update the BIOS from dell support website to resolve this issue. Please find the link below for the same.

Link:- http://dell.to/1jpPsUN

1) Enter the Service Tag and press submit button. ( You can find the service tag at the bottom of the laptop on white sticker, it’s a seven digit alphanumeric code which ends with BS or number 1.)
2) Click on Drivers and Downloads.
3) Choose the Operating system.
4) Click on BIOS option and download it.

**Make sure that adapter is connected while updating BIOS. If you get the same error message even after updating the BIOS then you need to replace the adapter.

In case issue doesn’t get resolved then you may need to purchase the battery if system is more than 1 year old, as battery has warranty for only 1 year.

In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum.

Thanks & Regards
KaveriD
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/18Sb4lF)