[Resolved]  Dell — Cheating-Dell Laptop purchase Offer un availed after purchase

Address:

Thiruvananthapuram, Kerala

Dear Madam/Sir, I recently purchased a Dell Laptop directly from the company. The company have done the delivery through compuindia. The details are as mentioned; 1. Order Number:[protected] 2. Order date: Jul 10, 2014 3. Invoice No:[protected] During the quotation before the purchase they had offered me a special package worth Rs. 7, 500. The offer is as mentioned below;· Levis shopping voucher worth Rs. 1500· SENNHEISER Ear Phones worth Rs. 999· 2 years additional warranty worth Rs. 4999· Offer Valid only on select Inspiron laptops till August 3rd 2014· To avail the offer register on http://www.dellcollegeoffers.co.in, pay Rs. 1299 as expediency charges· To know more details click on http://www.compuindia.com/back-to-college As offered I tried to register in their directed site for availing the offer, but it says my Service Tag is not mentioned on their list.(Please find the picture attached) When I tried to point out the problem on the e-mail address mentioned no reply came back. I tried to complaint the same with support staff and even sent my complaint mail to the address directed by their staff. After sometime the staff's who have made the purchase have started avoiding the or fail to call back. I have been running after this issue for more than 1 month and of all the 10-20 mails, 50 call enqiries made not even 1 call has come back from their end; at least explaining the situation. I feel they have cheated me the consumer. I implore the consumer to look into this serious breach of consumer trust and take strong action against these culprits to ensure that they never think of cheating the consumers and at least have the courtesy to give timely response to their customers which is expected from them. Thanks & Best Regards, Anith George Alexander. (Kerala Contact no: +91 [protected], UAE office no: +971 [protected])