[Resolved]  Dell — Complaint against a site leader at Kolkata named Neel Chakraborti for cheating

Address:

Kolkata, West Bengal

It is difficult to spell the name of the offender. Could be Neel or Neil. But he keeps on changingnames and mobile numbers to his advantage. At some point of time he told me his name is Bijay. So I may not have clarity on his name. I am having a DELL make laptop Latitude D620. This laptop was originally purchased by my ex employer M/s TIL Limited having address at 1, Taratola Road, Kolkata. Large number of laptops were purchased by TIL Limited, mine being one of them. When I left the company, the laptop with service tag number 4JNCN1S was given to me at book value. In 2009, the laptop developed problem of overheating. I contacted Mr. Pritam, the person from my ex-employer who was instrumental for making the bulk purchase deal with DELL. He referred Mr. Neel or Neil Chakraborti to resolve the issue of overheating. At that time Mr. Chakraborti was attending all AMC issues at TIL Limited. Mr. Chakraborti came to my house at Lake Gardens and replaced the fan at a price. After sometime the laptop had a problem of not getting full screen picture. I reported this problem to him. He suggested that the mother board is defective and needs replacement. He changed the mother board on chargeable basis. I never doubted his integrity till then, although I was aware that Mr. Chakraborti is no longer maintaining TIL machines. Now my laptop is having a problem of 50% blackening of display screen. I am currently posted at Mumbai, Since I planned to go to Kolkata in end July 14, I contacted him with a request to replace the display unit at Kolkata. He took Rs 5400.00, out of which Rs 2400.00 was transferred by cash to the SBI bank account No [protected] of his wife Mrs. Sikha Rai Chakraborti based on his request and he was already having Rs 3000.00, which he took from me on loan 2 years before. All these conversation and correspondence took place over his mobile number [protected]. Now of course this mobile says that ‘the number does not exist. This means he is no more be contacted by the affected persons. He was aware that I come to Kolkata for a brief stay. When I contacted him after reaching Kolkata, he constantly evaded by switching –off his mobile or by saying that he is on his way but eventually did not turn up. I had sent a number of messages to his mobile and Whats App. Nothing worked. Eventually I had to come back to Mumbai without getting my laptop rectified. Probably he was waiting for my departure from Kolkata.. Thus it is clear that he has the typical quality of getting friendly with people and uses it with the sole motive of cheating him and making some money out of this poor customer. So I am making a request to deweed such offenders from DELL list as it is spoiling your reputation as well as relation between DELL and customers. This is the only way to punish such offenders. Mr. Chakraborti seems to be in the habit of continuously changing his mobile number and he has lot of stories around it. He loses his mobile too often to avoid sensitive calls. Last 2 months I was in touch with his mobile number [protected] but today it says that the number does not exist. His earlier number was [protected]. People with malafide intention does this, because, whosoever is the service provider today, advanced technology allows portability of the same number once all past payments are cleared. Who knows that in order to avoid payments he is hoodwinking service providers also for which he changes his number time and again. In all, this man is full of suspect and so once again I would request you to disconnect Mr. Chakraborti in all possible manners and teach him a lesson. Hope to have given you enough clues for investigating the case and getting hold of this person moving around in various disguise fraudulently to misguide and agonise DELL customers.