[Resolved]  Dell — complaint of dealer apex systems, 102, ug krishna plaza, sec 6, dwarka, new delhi

Address:

Gurgaon, Haryana

dear sir, i had availed the services of your above said authorised service center and they had damaged my laptop and now are even refusing to entertain my complaint. i had mailed them and am attaching the mail herewith. i am contacting you as i was under impression that dell india provides best services in india. kindly look into the matter. ( dear sir, you are an authorized service center of dell India and i had availed your services and given you my laptop regarding partial display problem as the laptop was working in safe mode.you had assured me that i shall be given excellent services at par with the high standards of dell India. at the time when i had given you my laptop your engineer who had approached me CHECKED THE LAPTOP AND SATISFIED himself THAT THE LAPTOP IS IN WORKING CONDITION AND ONLY THE DISPLAY IS PARTIALLY DISRUPTED.he had also taken back up of my data, however you had few days later intimated me and approached me with the laptop that the system has failed and the laptop is completely dead. your engineer suryamani had then acknowledged that the laptop has been damaged due to your fault at your service center DUE TO YOUR FAULT and had assured me that the same shall be repaired in working condition after correcting the fault which had occurred due to your fault. i have since then contacted you several times however you have even failed to give proper response. your conduct is shocking as dell india has a very high standard and reputation of service and repair. i had also got the laptop checked in the dell center gurgaon in presence of your engineer and it was found that due to your mistake the motherboard of the LAPTOP HAS BEEN DAMAGED. on your behalf had acknowledged the damaged and your liability and had given me an written acknowledgment that you shall repair the same. i also have a cctv footage of your engineer. you are hereby requested to repair my laptop at your own expense. thanking you RUPESH VERMA [protected] I AM ALSO SENDING A CC OF THIS MAIL TO DELL INDIA) thank you