Dell — customer care give their service as charge basis in warranty period

Address:

Kanpur, Uttar Pradesh

Sir, My DELL Laptop (service tag 7K7RXX1 )is having problem of speaker (left speaker is not working )and my Laptop is under warranty period, regarding this i have called for customer care & tell him that i use km player & my system is in warranty period & ask to send an engineer to solve my problem he told me that they will give their service on charges bases i remember them that my Laptop is under Warranty period but they said that we don't give service regarding speaker problem that uses KM third quality player under warranty. So, tell me that which player is 1st quality player i am still confused about that speaker was third quality or player . your company claim for giving best quality customer service and warranty related support . so kindly consider my problem under warranty and suggest me .