Dell — Delivery not Received

jay.mehta

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear sir, We have placed an order for Dell Inspiron 3647 via your express shipping affiliate Compuindia.com. Following is the order no.[protected] for your reference. We booked the order 22-Mar-2014. Entire purchase amount has been debited from my credit card. We received the order no. only via SMS and have not received an email regarding the same. There was a lead time on the product was 10 days. It is well beyond the lead time. I'm not getting any revert on the shipping details. Also, the customer care no. of Compuindia [[protected]] is not being answered. Pls resolve this matter at the earliest. Either the delivery should be made immediately or our payment must be refunded.

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Dell India Customer Care

Verified Support

Hi Jay,

I am Shaina from Dell Social Media Outreach Team.
Please accept my apologies for the inconvenience caused.
I have forwarded your request to the concerned team.
Would request you to kindly allow 24 - 48 hrs to get a revert from them.

Thanks & Regards,
Shaina_M
#iworkfordell

Dell India Customer Care

Verified Support

Hi Jay,

Greetings from Dell!!
I am coordinating with the sales team to check on the delivery time and status, Shall update you in same regards once get a precise date for delivery.
Would appreciate your cooperation in advance.

Thanks and Regards,
Shaina_M
#iworkfordell

Dell India Customer Care

Verified Support

H Jay,

I believe that Concerned team had coordinated with you & have advised you about the Expected Date for System Deliver.
Do revert for further queries or concerns you have, I shall be glad to assist you.

Thanks & regards,
Shaina_M
#iworkfordell