Dell — Dell has started selling bad Laptop & Parts

Address:

Paschim Medinipur, West Bengal

Dear Sir, Myself Manas Khatua, Computer Engineer, IIT Kharagpur. Please read the "story" about my experience with Dell Laptop. After reading the full story, probably you would agree with me. I purchased a dell Laptop; model no- Inspiron 15” 3521, in November, 2013. After 2-3 months, I observed that the system is not functioning well. I could not run multiple processes at a time. Initially, I thought that the problems are due to the software that I have installed. I reinstall (3-4 times) all the software including Windows. Still the problems persist and day by day the system performance deteriorates. Finally, the Laptop starts malfunctioning. For example, few keys stop working. Sometimes Touchpad hangs. Suddenly the system restarts. Booting process take 5-6 minutes. Therefore, I lodged two complains - Hard disk is not good, and keyboard is not working. Now the interesting event occurs. The next day, customer care representative called me and told to run few system diagnostic functions. Accordingly, I executed all test, but the system does not show any error message. I informed the same, and, in response of that, she told me that it is not the problem of Hardware. So, Dell could not do anything. I repeatedly told her that, according to my understanding, the problems occur due to Hard disk, keyboard and Touchpad. After a long controversy, she suggested me to reinstall the operating system. Accordingly, I started installing Windows 7. Now, the new story begins. The system was not able to detect the hard disk for installing Windows. Again, I informed the scenario -- at present my system is completely out of order. Finally, she accepted my complain. However, according to her, the problems were due to Hard disk and Mother Board, but not the Keyboard and Touchpad. Accordingly, she gave a requisition for replacing the Hard disk and Mother board, after checking the system by a local representative at on-site, as my warrant period is not over yet. After few days, the representative came to my office, at IIT Kharagpur, and started replacing the Hard disk and Mother board. After replacing the Mother board he informed me that the “NEWLY BROUGHT MOTHER BOARD IS MORE CORRPTED” than the existing one. Therefore, he replaced only the Hard disk, and, then, starts installing OS. At that time, he observed that my complain was right. The Keyboard and Touchpad are not functioning properly. He informed the same to the customer care, and, consequently, he issued a replacement request for those parts. Yesterday, the representative came with new Keyboard and Touchpad. He has replaced those parts. Then he checks that the keys, which were not working previously, are now working. Therefore, I sign his register, and he left. After 10-15 minutes, I observed that another key on the Keyboard is not working. Again I called him. He came back to recheck the system. After checking all keys, he told me that “NEWLY BROUGHT KEYBOARD IS ALSO CORRUPTED”. In the meantime, he has closed the issue from their side over phone. Therefore, he requested me to raise a new complain for REPLACING THE KEYBOARD AGAIN. Accordingly, I have lodged anther complain for Keyboard. Then I started working with Laptop using only the working keys and Touchpad. When I started installing all the required device drivers I found that WiFi is not working. The system is not allowing reinstalling WiFi drivers too. I have checked with my friends. They have also tried, but failed. Finally, all of them told me that WiFi hardware has been corrupted. I again lodge a complain to CHECK and REPLACE THE WIFI hardware. I don’t know the remaining story as the process is ongoing. I will definitely inform you the updates. NOW, you decide what kind of quality product DELL is providing at present. Probably, they have changed their business tactics. If anyhow the warranty expires before starting such kind of malfunctioning, they would get double benefit (first time for selling semi-good product, and second time for replacing the parts). What an idea!