[Resolved]  Dell — Dell Inspiron 15z-5523 Ultrabook Defective Product

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Aurangabad, Maharashtra

I am an electronics engineer and working as a Software Developer. I have purchased the Dell Inspiron laptop 15z-5523 on 24 March 2013 online through compuindia.com (Dell Express Ship Affiliate Store) and I got it on 27 march 2013. I have faced the problem in May 2013. Its exhaust fan was doing noise as well as laptop was overheating then shut down. I contacted to support team. They asked me some questions and told me the reason about this issue is that summer is going on that's why atmosphere temperature is much that's why you are facing the heating issue. About exhaust fan noise its due to small dust particle. Then they told me to do diagnosis and they found an error. So they told me they are going to change the exhaust fan and thermistor. After replacing you run it and if you face any problem again we will think about to change the motherboard. Then they place an order for hardware to replace and next day their one engineer come to my home and replaced the parts. (But I didn't get any call from them does my issue is resolved or not) Again in Oct 2013 Month I am facing the same issue of overheating and some other issue. So I contacted them again and told them my laptop is heating again. As well as I getting 2 error & SD Card Slot is not working (Which I never tested after buying). They ask me does my charger also heating I said yes. About 2 error they done some changes and its fixed. Then they place an order for replacing the parts and again the another engineer come to my home and replaced the thermistor, Charger. (This time also I didn't get any call from them does my issue is resolved or not) Again I get the same 2 error in next 2-3 months. In February 2014 heating issue and then shut down is started as well as charger is heating. But I am very busy in some Software Projects and some other developers is working under me from Remote Location. So I don't have time to call to support team and told the same issue as well as summer is started. So I ignored the issue that time. But again from May 2014 Month my laptop is shutting down and showing blue screen with Different Error. This is happening many times. So I thought that its due to virus (But I never connect any external USB of anyone to my laptop as well as I have antivirus and I never download anything without trusting on that site.) But again I don't have time to format the LAPTOP as some VERY URGENT Software Projects are going on as well as some more developer is working under me. So again I ignored. Then in July 2014 month I get the time to Format Laptop and I formatted. After formatting I thought that my all issue will resolve But its not. Then i checked all about that error on internet and they suggest that do the format and if still that error is not gone then may be your RAM has an issue, replace it. The 2 error which i am getting before some one told that its due to HDD, replace it. Meantime in June 2-3 times i saw that battery indicator LED is blinking but i thought that it may have an issue in LED and not noticed much more. But now when i checked its blinking LED issue on internet some one told that battery is dead. Replace it. So I contacted them and told all this things and they told me warranty is over and I have not contacted in warranty period. But I said that this issue was happening in warranty period and you not replaced the correct part and now so many other part is failing. They saying same things warranty is over. They answered to my some question and I am not agree with them So I recheck all the things what ever they answered. - Battery warranty is 1 year. But on there site they are saying that it will work minimum 18 months and maximum 24 Months. And my battery is dead in 13 months. - They claiming that they call me after parts are replaced to check my issue is resolved or not. But I never get any call back after parts are replaced. - In Laptop specification manual they said that Laptop battery will work 6 hours. But its not worked more than 3.5 hours for me until now (I am not using Graphics card or not playing any audio or not playing any video. Just 2-3 word document is opened) - They replaced the same part twice and still I face the issue of heating third time (Its a common sense if you replace any hardware part and its still not resolving the issue and face the same problem after 3 months means you have to change some thing different. But they don't) - If the error which they fixed before if they check it clearly why its happen and replace HDD that time then its not giving me issue at now. - If I contact them earlier they will replace the part but now i have to pay for all this part. But i said how many times should contact them and how many time they will replace my part. In warranty period they replace same part twice but its not resolved the issue and if call them in warranty period third time they will replace it freely but if its fail again when warranty is over i have to pay. So no Quality parts they replaced. If I pay for 70, 000 for a good quality product and good brand I should get good product. But now most of the hardware parts are failed (and may be it will keep going) Then I said them are you giving any guarantee if I replace the parts from you will resolve my issue. Then they said do it from local then. So they don't care about this. They got 70000 for product, replace the part and done. Now if I am facing any problem I have to pay the amount to them and if not do it from them I have to do it from Local (this is what they saying). If I am paying 70000 means i think that I will get good branded product which will help to grow my business. But I got faulty product then why should i pay the amount to them. Instead of growing business I loose some money due to delay of projects, penalty. I told them that i want the replacement of this complete Laptop as most of the parts are not replaced correctly, not quality parts and now other parts are failing and they are saying NO. I hope you will help me regarding this issue. Thank You