Dell — Dell Inspiron 3521 is a disappointment

Address:

Gautam Buddh Nagar, Uttar Pradesh

I bought Dell Inspiron 3521 3G 13 4/500/WB/TCH (service tag (S/N) 7Q1RRX1) on May 26th 2014 from G.I.P Noida Skope. Within a month my laptop became very slow and was not playing the audios. Every time I tried to play a video on you tube, the video was available but the audio was absent. Also, when I used to play any audio, in the middle of the audio there used to be a thundering noise and at that time I could neither turn off the audio or even the laptop. All keys used to go dysfunctional. I took my laptop to the Dell service center in Noida, sector 18. The customer care kept the laptop for one day and ensured that I have taken a backup of my data. They told me that they have re-formatted my system and now there will be no problem in the system. However, the very next day my laptop immediately stopped working and the screen went blank. Again all the keys became dysfunctional, I could not do anything on the system and not even switch off the computer. I immediately took the laptop to the service center again and they told me that the problem will be resolved in 20-30 minutes but they made me wait for 1.5 hours. Yes, the laptop started working again but another problem started. Now, the cursor keeps jumping, to an extent that the words and sentences automatically gets highlighted and gets erased on its own. If I am working on word or power point presentation or even making a google search, the cursor goes up and down, to an extent the cursor shifts within one line also. When I reported this complaint so the customer care executives in Noida asked me to disable the touch pad and then work on laptop. But this is no solution to the problem. The video quality has got affected, sometimes it gets clear and sometimes it goes a bit blur. I have visited Dell service station thrice in 7 days. The customer care executives were even rude in their behavior. I am very highly disappointed with the product and the help provided to me. I want my money back and I want Dell company to take their laptop back.