Dell — Dell Inspiron(25 days old) bad lcd not replaced even after 18 days.

This is my service request no.[protected]. Name: Shilpi Bhargava, Lodged complaint on 28th july, its been 14 aug now, they have not yet replaced the lcd yet, and everytime giving me new stories about parts, Point of contact is this person : [protected]@dell.com. Story: I want a justification on following points.:1. When i was promised on 12th aug, that the lcd is going to be replaced by touch screen, where is that touch screen gone. simply means you are fooling me. 2. Why had you told me at first place that on 6th service is going to be completed, then you told me 11th, i dint uttered a word but now its enough.3, i dont understand even if you have to provide me new system, why is has to be at a week's length, when you have to sale it just arrives in 2-3 days. 4. If you know it is taking so long, why dont you give me a substitute laptop, so that at least i can work, i am a student, and i have to be answerable to professors, and many other people. I am sorry to say but dell's image of best service is completely shattered and m never ever going to recommend to anybody to buy a dell product, its more than enough.