[Resolved]  Dell — Dell Laptop - Frozen Bright Pixel

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New Delhi, Delhi

Service Request Number 89739039 Dell Vostro 14 3000 Series Express service code[protected] Service Tag Serial No - 53K9412 Frozen Bright Pixel - on right side of the screen, its very tiny With reference to our previous email and call to the Dell service center, as a customer of Dell it is very disappointing that the issue of the frozen pixel has not been addressed by the service center at Dell. We have been told that due to a policy that states that LCD repair/replacement will only take place if 5 or more frozen pixels appear on the screen. According to all records the said laptop is under warranty period and whether there is one or five frozen pixels we as customers need to feel satisfied with your product - which is not the case at the moment . What if the one pixel increases to 10 or more after the warranty period expires ?Then we would need to pay for its repair right ? We have bought the extended Service Pack . I read on your website : http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView...⇄ Therefore in light of this being an issue with the computer within only the first week of its purchase we urge Dell Service Center to send a technician to examine the laptop on an urgent basis. Kindly treat this matter as URGENT. Incase our request is still rejected we will have to restraint ourselves from purchasing any more laptops from Dell in the future.