[Resolved]  Dell — Dell Laptop service

Address:

Ahmedabad, Gujarat

I have recently bought dell laptop. I am facing problem in my lad display after only 2 months of buying it. I have a job to go so I could not register the complain on phone by toll free number because it requires me to stay in front of the system. I emailed them about the problem to rectify my issue. The mail reply and chats on Facebook page tells me to perform highly professional steps to diagnose myself and then only the on site warranty is applicable once I MYSELF DETECT THE PROBLEM AND TELL THEM... I am not computer save enough to perform bios functions on my own and I am worried that if something wrong happens then I will only be responsible for it and I will loose my laptop warranty this is a very smart step from Dell to make me loose my warranty by blaming me only. So I kindly request you to take some action as I bought 32000 inr laptop but the performance is not upto the mark and they are not ready to solve my previous problem by using my on site warranty where a Dell representative should come to my home and replace necessary parts after diagnosing himself not me. I have used this on site warranty earlier but this time they are refusing to come before I explain them my problem after full system diagnostics... Please help.