Dell — dell touchpad & irresponsibility of dell customer care

Address:

Thiruvananthapuram, Kerala

dear My name is Anoop v Nair from Kerala. I am having Dell inspiron 3520 laptop.from the last few months( from January 2014) onward i am facing an issue with my laptops touch pad. And i already register a complaint to Dell customer care(CC) regarding this issue My complaint number is[protected]. They send technician to my end and replaced the touch pad and mother board many times( minimum of 3 times ). but the issue is not resolved. So again i contact Dell CC . They told i have to format my system, so i did the formatting around 5 times then also the issue was not solved . After that they(CC executive) told me to do the DISK PART in my system that also i did but still the issue is there. So yesterday[protected] i contact Dell CC.they told that they schedule a call for me on Wednesday(16/07/2014), but i didn't get any call from their side. Not only yesterday many times i contact Dell CC regarding this issue but, their is no response from there side. I think they don't have any responsibility.There behaviour is like that . i already register the complaint on 16th july 2014. After that i got a call from dell customer care, they told that there senior team will contact me for solving this issue, but i didn't get any call from there side. i bought this laptop for 32000/- rupees i think i wasted my money for buying this worst laptop. I will not buy anything from dell company items in my futurer. But i want to solve this issue as soon as possible So I kindly request you to do the needful for this issue regards.. Anoop v Ph:[protected]