Dell — Escalation in service. | |||
Sir, I have a complaint that my service tag No.BVRGBX 1. is not working properly. Though requested severally it is not being looked up. Battery does not charge properly neither it show sign on screen as Low Battery. My work hamper. If not attended I am bound to move to Consumer Court. My mobile No. is [protected]. E mail :[protected]@gmail.com. Hope Dell will see to it. this time. Earlier twice it was not attended properly. Was this information helpful? | |||
Dell India customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Thanks a lot. Every thing is resolved. My machine is working well now. I thank to all especially to team Dell and Mr. Sujoy Jadav.who took prompt action and followed problems at Delhi.
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Regret for any inconvenience caused.
I checked your system details and your system battery has been replaced once and now your system is more than 1 year old. However Warranty for battery is only for 1 year.
Batteries are a "consumable" item. Just like you have to periodically change batteries in a flashlight, you also have to periodically change the battery in your laptop once its life is over.
Technical team has already send you the quote for the same. Kindly revert in case you want to purchase the new battery
Do revert on this post for further queries.
****Would also suggest you to kindly hide the system service tag information, as this may be misused.*********
Thanks
-Kaveri
Social Media and Community Professional
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