Dell — Express service no. [protected]

Address:

Chandigarh, Punjab

At the outset let me confess my perception about brand “DELL” was absolutely wrong. I perceived Dell is the best company to have a laptop from. I am having terrible experience with Dell retailer. Let me brief your about the reality which as a consumer of Dell I am facing at ground. I bought one laptop, Exp Service No. [protected] on 27thDecember 2014 from your retailer M/S Boss Computers Pvt. Ltd. (Add:- Sector 20 C, Chandigarh) and I was told I will get on Blue tooth speaker (which was part scheme) in next 10 days. Since the committed delivery date (6th Feb) I am continuously following your people to get it but all efforts went in vain. There was one person Mr.Arun Kohli who introduced himself as employee of Dell and insisted to buy the laptop from M/S Boss Computer (@ premium of INR 500/-) claiming being a direct employee from dell I should trust him and wait for 10 day to get speaker.In adjacent outlet I was getting the speaker on same day but I trusted this retailer and made the purchase from M/S Boss Computers Pvt. Ltd. (Invoice No. 5373). I am still waiting for the commitment to be fulfilled by Dell through its representative. When I call Mr. Arun Kohli to get the status of the delivery of the speaker, I was shocked to know he lied to me at the time of purchase he is not from Dell he is Dell Sales Affiliate. Secondly he lied that he and his team call me may a time for address verification (I have given my detailed address at the time of purchase) I did not get any call from them. Yesterday he committed someone will call me on 4th Feb Morning, but I did not receive any call. I want to know, who at Dell can help me to get the speaker and get me out of this. I can’t keep chasing your people and hear some more lie. Thanks and Regards Balwant Pirta [protected]