[Resolved]  Dell — Fraud Promises and Pathetic Service

Address:

New Delhi, Delhi

My complaint is against Dell-RW Promotions. Sir, I have purchase the Dell inspiron on 31/07/2014 (Service Tag – 31JX212) under the "DELL BACK TO COLLEGE OFFER", I sent them a courier with required documents and a cheque of Rs.1299/- on 02/08/2014 and they also confirmed the receiving on 05/08/2014 via e-mail. They replied that once the cheque will clear they will sent me : 1. Levis voucher by SMS within 4-5 working days. 2.The Senheiser headphone will be couriered within 10 working days. 3. The warranty will be emailed to you within 15 days. However the cheque was cleared on 18/08/2014 but even after a week (25/08/2014) when I didn't received any offer product then I e-mail them regarding the status and then they sent me an email on 26/08/2014 containing my Levis voucher. Now, its 04/09/2014 and I am still waiting for my remaining offer products 1. Senheiser Headphone and 2. Email containing extension of 2 years warranty. During this I called them thousands of time but they did not respond the phone is engaged or not picked up everytime. Its a worst then ever experience from the Brand like DELL and pathetic service. Need a strong action against the Fraud Promises. They are annoying and irritating the customers.